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Carvana
Tempe, AZ
10,117 Reviews
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10,117 Reviews of Carvana
October 03, 2023
Carvana? ....RUN AWAY AS FAST AS YOU CAN!!!! Absolute worst experience EVER! Please keep in mind that I DO write both good and bad reviews a lot but this r ....RUN AWAY AS FAST AS YOU CAN!!!! Absolute worst experience EVER! Please keep in mind that I DO write both good and bad reviews a lot but this review was a MUST! I ordered my car online and was given a 9/1/23 expected delivery date. On 8/31, I was informed that upon transport, the side mirror had been knocked off and needed to be replaced, new delivery date was 9/8. On 9/7, I was informed that the car had not yet been repaired and that the new date was 9/14. When I FINALLY received my car, there was a HUGE scratch on the driver's side door, obviously from when the mirror was knocked off that clearly had been tried to be covered up. Carvana surprisingly did agree later to cover the cost of repair on the scratch after MANY phone calls and photos. After a full inspection, I was also told that there was seepage visible on the transmission (a very small leak). Did Carvana agree to pay for that being only the 4th day I'd had the car??......Of course not! Unless I sent them a live video of the transmission fluid literally coming out and hitting the ground, they would not cover the $1,100 repair! Carvana is a joke! They hide things about their cars, hoping their customers don't find out. Their customer service is atrocious, and they love to pass you off to the next person because nobody seems to know remotely what they're doing. Notice how you can't write a review on their website unless they send you an invite to do so??!! I'm returning the car but writing this to hopefully save someone a huge headache and a bunch of time! AVOID CARVANA! HORRIBLE HORRIBLE establishment that I wouldn't wish my worst enemy to endure! More
by axtell.elizabeth
Employees Worked With
Samantha, Jacob
October 02, 2023
I paid cash (original MSRP) for a used 2015 Mazda with 22,000 miles on it. While the “vending machine” gimmick is very fun, I received my “new” automobile with less than a half tank of gas, it had not had 22,000 miles on it. While the “vending machine” gimmick is very fun, I received my “new” automobile with less than a half tank of gas, it had not had been detailed and the two key fobs both had dead batteries. I found the last out when the alarm triggered and I couldn’t shut it off. Two of the tires are at 3/32 or 5/32 thread depth. Originally, I started my vehicle search at CarMax. They were extremely clean. All of their automobiles had been mechanically gone over (more than just a simple oil change) even if they were not part of their “certified” program, and the tires were either in very good shape or new. Unfortunately, CarMax did not have the trim level I was looking for, so I went to Carvana. Since both companies are charging original MSRP, I mistakenly assumed that the quality and service would be comparable. My experience with Carvana has been the lowest quality, highest cost automobile purchase I have made so far that has not had anything to do with the quality of the actual car. More
by lindafrench71
Employees Worked With
Came from out of state
October 01, 2023
My husband and I were blown away by how easy the process was. From searching what kind of car we wanted (down to the very specifics of what we preferred), the ordering process, and all the way to the day we was. From searching what kind of car we wanted (down to the very specifics of what we preferred), the ordering process, and all the way to the day we picked up the car. When it came to the actual day we picked up the car, it continued to be quite easy. We were helped very quickly, made sure we looked through the contract another time, explained clearly our 7 day trial, and then getting to watch the whole process of the car being brought down to the ground level similar to a vending machine (that was super nifty!). We got the chance to inspect the car and minutes later, we were on the road! Pick up day probably only took about 30-40 minutes in total, which also blew our minds! We were very impressed with the entire process. We would definitely go through them again in the future. More
by hannah.lowell1109
Employees Worked With
Lorenzo Moore
September 30, 2023
It is less of a dealership and more of a delivery-ship. This is not a criticism but rather a commendation. Most dealership experiences have been long and drawn out with frequent private conversations in This is not a criticism but rather a commendation. Most dealership experiences have been long and drawn out with frequent private conversations in a back office between the sales person and the sales manager or business manager. I was met quickly and given the keys to my new car to check it to confirm it was acceptable to me. We then signed the papers and within less than an hour I was on my way. More
by rob
Employees Worked With
I do not remember
September 30, 2023
Horrible. What a joke. Car was delivered to me this morning, I really liked it, I was going to keep it for at least the 7 day refund period, then it had the What a joke. Car was delivered to me this morning, I really liked it, I was going to keep it for at least the 7 day refund period, then it had the wrong odometer reading on the car than what it had on their paperwork and the delivery driver said he had to take it back and redo the paperwork, maybe tomorrow or Monday he can bring it back. Then Carvana send me an email telling me they can't deliver until a week from tomorrow. xx, I already got insurance on it, I did everything I was supposed to do. It was their screw up that messed up the deal, then they tell I have to wait another week! xxxx no! I called them and tried to get an earlier date and they said Friday, a week from today was the best they. So bye, Crap-vana, I'll spend my $20,000 cash on the barrel deal somewhere else. Stay away from these xxxxxxxx! Wasted a week of my time for nothing! More
by ckm1163
Employees Worked With
Dave
September 30, 2023
They seemingly approved my loan application, took thousands of dollars from my bank in downpayment, and forced me to buy an insurance policy. I then waited for several days with no response other tha thousands of dollars from my bank in downpayment, and forced me to buy an insurance policy. I then waited for several days with no response other than that the delivery of my car was on track. They finally texted me and gave me 3 hours to complete some "extra income verification" nonsense by providing them with tax returns. When I couldn't do that, they cancelled my order and offered me no information on how to regain the money I paid for insurance. The "advocate" I talked with online was also incredibly rude and blunt. What kind of car dealer takes your money and then refuses to approve your loan application? More
by freequark
Employees Worked With
Valentina
September 29, 2023
Easy process but some representatives through SMS communication gave wrong information. Documentation review department was amazing and answered all my questions. communication gave wrong information. Documentation review department was amazing and answered all my questions. More
by maylexy122906
Employees Worked With
Shawna
September 28, 2023
This was my 2nd purchase with Carvana. The process was easy and the delivery person did an excellent job. She dropped of my new auto and picked up my trade in, and she made the entire proc The process was easy and the delivery person did an excellent job. She dropped of my new auto and picked up my trade in, and she made the entire process easy to understand. My only issues are that the car had a few more defects than listed on the website. Nothing major, just little things like a small burn mark on the center console and a couple of obvious scrapes on the drivers door. The engine oil was a quart and half low. Also, there was an extra $190 delivery charge on top of the $390 nonrefundable shipping charge. That seems like a double charge to me. Other than these issues I am happy with the purchase. More
by rw0962
Employees Worked With
N/A
