Carvana

Easy process but some representatives through SMS communication gave wrong information. Documentation review department was amazing and answered all my questions. communication gave wrong information. Documentation review department was amazing and answered all my questions. More

This was my 2nd purchase with Carvana. The process was easy and the delivery person did an excellent job. She dropped of my new auto and picked up my trade in, and she made the entire proc The process was easy and the delivery person did an excellent job. She dropped of my new auto and picked up my trade in, and she made the entire process easy to understand. My only issues are that the car had a few more defects than listed on the website. Nothing major, just little things like a small burn mark on the center console and a couple of obvious scrapes on the drivers door. The engine oil was a quart and half low. Also, there was an extra $190 delivery charge on top of the $390 nonrefundable shipping charge. That seems like a double charge to me. Other than these issues I am happy with the purchase. More

The gentleman that waited on me made the whole transaction a wonderful experience. Thanks again to the Carvana family. transaction a wonderful experience. Thanks again to the Carvana family. More

The process of buying a car online was very easy with Carvana. The advocates were very helpful and answered any questions I had about the process. The advocate who delivered my vehicle to me was very fri Carvana. The advocates were very helpful and answered any questions I had about the process. The advocate who delivered my vehicle to me was very friendly, professional and made sure to answer any questions I had about the vehicle at the time of delivery. She made sure all of the paperwork was completed correctly I received copies of the sales contract. I had a great experience with Carvana. More

Very happy with my purchase. This is the 3rd car I have bought from Carvana. This is the best way to buy a late model used car! This is the 3rd car I have bought from Carvana. This is the best way to buy a late model used car! More

Online service is very helpful, and fast. In person is lacking in customer service skills. In person is lacking in customer service skills. More

This is the best way ever to buy a car! The process was easy, and I was kept informed throughout the entire process. The delivery driver did a great job and thoroughly explained all the pap The process was easy, and I was kept informed throughout the entire process. The delivery driver did a great job and thoroughly explained all the paperwork, as well as what to do if I had a problem or wanted to return the car. More

carvana made buying a car extremely easy. They answered all my questions FANTASTIC!!! love it They answered all my questions FANTASTIC!!! love it More

Arriving Carvana lot in Oak Brook, I was greeted by a man named Stetson and he was not very pleasant to me. He said you have some more papers to sign and I said I thought I signed all of those. before I came named Stetson and he was not very pleasant to me. He said you have some more papers to sign and I said I thought I signed all of those. before I came, and he said, just get on the website and sign the document and then he stated you need to go take your plates off the car there’s some screwdrivers, at that point I was not very happy with the service. As I was standing there, looking at him and disbelief. He stated I’m not the one helping you he’s gonna help you over there and walked off needless to say. he walked over to the other guy and said this one yours good luck. I would say you need to get better people in your front to handle the customers. However, Keelan and Kris was very supportive and respectful. I am hesitant to send someone else to use Carvana with that greeting that I received. More