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Carvana
Tempe, AZ
10,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,117 Reviews of Carvana
September 27, 2023
The process of buying a car online was very easy with Carvana. The advocates were very helpful and answered any questions I had about the process. The advocate who delivered my vehicle to me was very fri Carvana. The advocates were very helpful and answered any questions I had about the process. The advocate who delivered my vehicle to me was very friendly, professional and made sure to answer any questions I had about the vehicle at the time of delivery. She made sure all of the paperwork was completed correctly I received copies of the sales contract. I had a great experience with Carvana. More
by CaptainJax
Employees Worked With
Cassandra
September 25, 2023
This is the best way ever to buy a car! The process was easy, and I was kept informed throughout the entire process. The delivery driver did a great job and thoroughly explained all the pap The process was easy, and I was kept informed throughout the entire process. The delivery driver did a great job and thoroughly explained all the paperwork, as well as what to do if I had a problem or wanted to return the car. More
by tomrizzo
Employees Worked With
Online
September 23, 2023
Arriving Carvana lot in Oak Brook, I was greeted by a man named Stetson and he was not very pleasant to me. He said you have some more papers to sign and I said I thought I signed all of those. before I came named Stetson and he was not very pleasant to me. He said you have some more papers to sign and I said I thought I signed all of those. before I came, and he said, just get on the website and sign the document and then he stated you need to go take your plates off the car there’s some screwdrivers, at that point I was not very happy with the service. As I was standing there, looking at him and disbelief. He stated I’m not the one helping you he’s gonna help you over there and walked off needless to say. he walked over to the other guy and said this one yours good luck. I would say you need to get better people in your front to handle the customers. However, Keelan and Kris was very supportive and respectful. I am hesitant to send someone else to use Carvana with that greeting that I received. More
by lbarber14
Employees Worked With
Stetson,
September 22, 2023
The buying process was a breeze. I picked up my car and noticed that all the specs I thought were dirt. We’re actually little pits. I called Carvana and told them. They said they cou I picked up my car and noticed that all the specs I thought were dirt. We’re actually little pits. I called Carvana and told them. They said they couldn’t do anything. And suggest that I return the car. So rather than help me with a few hundred dollar windshield- they’d rather revers the entire transaction. Make it make sense. More
by KCampbell
Employees Worked With
No idea
September 22, 2023
Despite some of the bad reviews I read before purchase, I didn't have any issues with the Las Vegas location. The online buying process was very quick and simple, and the car was delivered on time and in th didn't have any issues with the Las Vegas location. The online buying process was very quick and simple, and the car was delivered on time and in the condition it was advertised to be in. The advocate who delivered the car was knowledgeable, friendly, and answered all my questions. As long as the registration process goes smoothly, I will literally have zero complaints. A wonderful and easy car buying experience. I would purchase vehicles from Carvana again in the future. More
by audiomaster16
Employees Worked With
Don't remember Advocates name
September 21, 2023
It’s so bad. No car experience/process could possibly be designed to be worse. It will take longer, have more failed points, be more frustrating then you can imag No car experience/process could possibly be designed to be worse. It will take longer, have more failed points, be more frustrating then you can imagine. A quarter of the way in you’ll hate Carvana but by the end you will hate yourself. More
by wrightjeremyb
Employees Worked With
Probably 20 different people
September 20, 2023
I ordered a car from the app all on appearance when the car arrived it had different rims looked nothing like the posting and carvana said its the way it is and won't do anything to fix the problem car arrived it had different rims looked nothing like the posting and carvana said its the way it is and won't do anything to fix the problem More
by hillmatt048
Employees Worked With
Amanda
