Carvana

They should not bring you a car with a nail already in a tire! However they did have a very good selection of vehicles. tire! However they did have a very good selection of vehicles. More

When talking to user support, I felt like they couldn't answer questions other than to parrot the script. Further to user support . . they were all nice, but, in a phone support environment people support answer questions other than to parrot the script. Further to user support . . they were all nice, but, in a phone support environment people supporting english speakers should not be overly accented to the point where the were unintelligble. Interest rates charged by Carvana were not competitive with local resources. I did not realize that Carvana did NOT deliver to my home unless I used their financing. Initially, when Carvana provided due date for all paper work, the required date was a day before we agreed to purchase this car. Furthermore, when we ordered the car on labor day, we were initially required to get the paperwork and check in the mail the very next day or lose our delivery date. The finance company was going to use Fed Ex to deliver the check but would send it out the next day. So, I had to go to the bank, pick up the check and find a manned Fed Ex drop off point or else delivery date would be pushed out like 10 days. This cost me $60 to have it delivered to Arizona instead of the $25 the bank would charge. Car was delivered without right rear hubcap though the online picture showed it. When I went to my vehicle dashboard, system would not show me the vehicle information because it had already been sold . . . fortunately I had saved the car in "favorites" and was able to view the picture and other information that allowed me to deteremine that the car as delivered did not match the picture of the car I bought. The rear tires were underinflated. This was an easy catch though the check list said it was OK. Guess the tech just blew through that list. The interior was not as "spotless" as I expected. When I have purchased Honda certified pre-owned cars they were spotless. This is a nice little car that we will use as a second run around. However, we had to make two trips to shop for hub cap replacement. As far as the weather seal goes the Honda dealer had to order the seal so that is another set of trips. At the end of the day we like the car we bought. However I don't think I would be comfortable about recommending Carvana to my friends without giving them the full story. More

Waiting for a $90 refund since vehicle was not delivered to us. Still waiting on to us. Still waiting on More

Everything was great and went smoothly until i found the only key i was given was a duplicate non-button key and i would have to fork over 340$ for a decent key from the Ford dealer who raised eyebrows. A only key i was given was a duplicate non-button key and i would have to fork over 340$ for a decent key from the Ford dealer who raised eyebrows. Also I was told that it is missing its tire covers. Other than that I am good. More

Purchased a vehicle, picked up and it made noises suggesting that the transmission was going bad. I swapped that vehicle out for another vehicle, on the day after the 7 day money back period, the tra suggesting that the transmission was going bad. I swapped that vehicle out for another vehicle, on the day after the 7 day money back period, the transmission went completely out on the second vehicle. It is stated that all vehicles go through a 150 point check, but somehow the two vehicles I received in as many weeks, the transmission going bad was missed. I would not recommend purchasing from Carvana, or at least the Charlotte, NC location. More