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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 28, 2023

The gentleman that waited on me made the whole transaction a wonderful experience. Thanks again to the Carvana family. More

by jcorsello11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I didn't get his name. Regrets!
September 27, 2023

The process of buying a car online was very easy with Carvana. The advocates were very helpful and answered any questions I had about the process. The advocate who delivered my vehicle to me was very fri More

by CaptainJax
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cassandra
September 27, 2023

Very happy with my purchase. This is the 3rd car I have bought from Carvana. This is the best way to buy a late model used car! More

by barrymcph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kieth
September 26, 2023

Online service is very helpful, and fast. In person is lacking in customer service skills. More

by sr6752
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Did not share their name.
September 25, 2023

This is the best way ever to buy a car! The process was easy, and I was kept informed throughout the entire process. The delivery driver did a great job and thoroughly explained all the pap More

by tomrizzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Online
September 25, 2023

carvana made buying a car extremely easy. They answered all my questions FANTASTIC!!! love it More

by ecathysphone
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
didn't have one
September 23, 2023

Arriving Carvana lot in Oak Brook, I was greeted by a man named Stetson and he was not very pleasant to me. He said you have some more papers to sign and I said I thought I signed all of those. before I came More

by lbarber14
Recommend Dealer
Yes
Employees Worked With
Stetson,
September 22, 2023

The buying process was a breeze. I picked up my car and noticed that all the specs I thought were dirt. We’re actually little pits. I called Carvana and told them. They said they cou More

by KCampbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No idea
Sep 22, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

Sep 22, 2023 -

KCampbell responded

So will you be correcting this issue? An apology is nice but doesn’t mean much without corrective action.

September 22, 2023

Despite some of the bad reviews I read before purchase, I didn't have any issues with the Las Vegas location. The online buying process was very quick and simple, and the car was delivered on time and in th More

by audiomaster16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember Advocates name
September 21, 2023

It’s so bad. No car experience/process could possibly be designed to be worse. It will take longer, have more failed points, be more frustrating then you can imag More

by wrightjeremyb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Probably 20 different people
Sep 22, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7.

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