Carvana

The buying process was a breeze. I picked up my car and noticed that all the specs I thought were dirt. We’re actually little pits. I called Carvana and told them. They said they cou I picked up my car and noticed that all the specs I thought were dirt. We’re actually little pits. I called Carvana and told them. They said they couldn’t do anything. And suggest that I return the car. So rather than help me with a few hundred dollar windshield- they’d rather revers the entire transaction. Make it make sense. More

It’s so bad. No car experience/process could possibly be designed to be worse. It will take longer, have more failed points, be more frustrating then you can imag No car experience/process could possibly be designed to be worse. It will take longer, have more failed points, be more frustrating then you can imagine. A quarter of the way in you’ll hate Carvana but by the end you will hate yourself. More

I ordered a car from the app all on appearance when the car arrived it had different rims looked nothing like the posting and carvana said its the way it is and won't do anything to fix the problem car arrived it had different rims looked nothing like the posting and carvana said its the way it is and won't do anything to fix the problem More

They should not bring you a car with a nail already in a tire! However they did have a very good selection of vehicles. tire! However they did have a very good selection of vehicles. More

When talking to user support, I felt like they couldn't answer questions other than to parrot the script. Further to user support . . they were all nice, but, in a phone support environment people support answer questions other than to parrot the script. Further to user support . . they were all nice, but, in a phone support environment people supporting english speakers should not be overly accented to the point where the were unintelligble. Interest rates charged by Carvana were not competitive with local resources. I did not realize that Carvana did NOT deliver to my home unless I used their financing. Initially, when Carvana provided due date for all paper work, the required date was a day before we agreed to purchase this car. Furthermore, when we ordered the car on labor day, we were initially required to get the paperwork and check in the mail the very next day or lose our delivery date. The finance company was going to use Fed Ex to deliver the check but would send it out the next day. So, I had to go to the bank, pick up the check and find a manned Fed Ex drop off point or else delivery date would be pushed out like 10 days. This cost me $60 to have it delivered to Arizona instead of the $25 the bank would charge. Car was delivered without right rear hubcap though the online picture showed it. When I went to my vehicle dashboard, system would not show me the vehicle information because it had already been sold . . . fortunately I had saved the car in "favorites" and was able to view the picture and other information that allowed me to deteremine that the car as delivered did not match the picture of the car I bought. The rear tires were underinflated. This was an easy catch though the check list said it was OK. Guess the tech just blew through that list. The interior was not as "spotless" as I expected. When I have purchased Honda certified pre-owned cars they were spotless. This is a nice little car that we will use as a second run around. However, we had to make two trips to shop for hub cap replacement. As far as the weather seal goes the Honda dealer had to order the seal so that is another set of trips. At the end of the day we like the car we bought. However I don't think I would be comfortable about recommending Carvana to my friends without giving them the full story. More

Waiting for a $90 refund since vehicle was not delivered to us. Still waiting on to us. Still waiting on More

Everything was great and went smoothly until i found the only key i was given was a duplicate non-button key and i would have to fork over 340$ for a decent key from the Ford dealer who raised eyebrows. A only key i was given was a duplicate non-button key and i would have to fork over 340$ for a decent key from the Ford dealer who raised eyebrows. Also I was told that it is missing its tire covers. Other than that I am good. More