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Carvana
Tempe, AZ
10,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,121 Reviews of Carvana
September 19, 2023
Selling is a breeze. Purchase is another story and needs improvement. Process had poor communication and it was extremely difficult to get a human on the phone. Only so m Purchase is another story and needs improvement. Process had poor communication and it was extremely difficult to get a human on the phone. Only so much can be automated. Car is in satisfactory mechanical condition but cleanliness of a purchased 3-year old car was a big disappointment. Definitely need to be better. More
by Derek Gilchrist
Employees Worked With
None
September 19, 2023
Purchased a vehicle, picked up and it made noises suggesting that the transmission was going bad. I swapped that vehicle out for another vehicle, on the day after the 7 day money back period, the tra suggesting that the transmission was going bad. I swapped that vehicle out for another vehicle, on the day after the 7 day money back period, the transmission went completely out on the second vehicle. It is stated that all vehicles go through a 150 point check, but somehow the two vehicles I received in as many weeks, the transmission going bad was missed. I would not recommend purchasing from Carvana, or at least the Charlotte, NC location. More
by alfarrington17
Employees Worked With
none
September 17, 2023
This is a new way of buying a car, I can’t express how pleased I am with my experience with the whole process from the moment I chose my car in the app to the moment I drove out from where I picked my car pleased I am with my experience with the whole process from the moment I chose my car in the app to the moment I drove out from where I picked my car in Greensboro. The person who walked me through was nothing but professional and friendly. More
by rivera1018
Employees Worked With
Can’t remember his name
September 16, 2023
The people are great. All but one door has a "Use other door" sign on it. The one that does not is tinted and does not look like the door they are referring to. It's dif All but one door has a "Use other door" sign on it. The one that does not is tinted and does not look like the door they are referring to. It's difficult to get to this location without a ride. It is surrounded by fenced off properties of the CDC, PDK, and IRS, so you have to walk a while from MARTA. The water in the waiting area is great. They overlooked a clicking sound in the front driver side hub. I took the vehicle to the Nissan dealer afterwards and got it resolved with no charge as a service bulletin under warranty. So be aware that incoming vehicles may not be checked over for work that is otherwise no cost. (In this case the sound was obvious. I could push the car back and forth from outside and demonstrate it to the mechanic. All good now). Can't say enough good things about the people here. Cameron was excellent to work with! Hope everyone here is getting considered for raises annually and compensated for their labor. The entire process was faster than renting a car. More
by Atlamitka
Employees Worked With
Cameron Stuart
September 11, 2023
literally the worst experience of my life- I purchased a car from them a few years ago and loved it, and the experience. unfortunately we were in an accident and the vehicle was totaled. We purchased a 2018 car from them a few years ago and loved it, and the experience. unfortunately we were in an accident and the vehicle was totaled. We purchased a 2018 GMC terrain, that past the "Inspection" and after having it for 3 days we brought it into a dealership to use the silver star warranty. The vehicle needed an oil change, shocks, struts, 2 wheel bearings, breaks and rotors, and 1 of the "new" tires had a plug in it. Needless to say we used our 7 day return, and after 5 WEEKS we got our replacement car. This car is wonderful and as expected but we had to jump through so many hoops to get it and even had to go pick it up. 111 miles one way. Now I am being told I need to make an $8,000 down payment- when I signed the contract it was a $300 down payment. I've called and chatted with them, and they promise to figure it out, have not heard anything from them. I refuse to call again and if they want the xxxx car back they can come take it. I will NEVER use carvana again. this has been one of the worst on going experiences of my life. and it seems like they cant get their head out of their xxxxx to fix it. More
by csaindon
Employees Worked With
no idea
September 11, 2023
The purchase process with Carvana was very convenient. They have a great selection of used vehicles on an easy to navigate website and it’s quick to find a vehicle that fits what you’re looking for. The c They have a great selection of used vehicles on an easy to navigate website and it’s quick to find a vehicle that fits what you’re looking for. The communication and customer service are top notch. I would recommend Carvana to my family and friends. More
by Rowland10
Employees Worked With
EJ, Whitney
