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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 20, 2023

I ordered a car from the app all on appearance when the car arrived it had different rims looked nothing like the posting and carvana said its the way it is and won't do anything to fix the problem More

by hillmatt048
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amanda
Sep 22, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.

September 20, 2023

The best company I bought my first car from and was excited and happy with it More

by nieshasanders94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The lady that drop it off
September 20, 2023

They should not bring you a car with a nail already in a tire! However they did have a very good selection of vehicles. More

by sullytwinsfan2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles
Sep 22, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

September 20, 2023

When talking to user support, I felt like they couldn't answer questions other than to parrot the script. Further to user support . . they were all nice, but, in a phone support environment people support More

by clarkbaker
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Dont remember.
Sep 22, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

September 20, 2023

Waiting for a $90 refund since vehicle was not delivered to us. Still waiting on More

by acerdareyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember.
Sep 22, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please use our 24/7 chat service if you have any questions.

September 20, 2023

I’ve never bought a car on my own before, mainly cause I dislike dealing with car salesmen but buying from Carvana was super easy. I’ve been recommending Carvana to everyone and will definitely use it again More

by gingercouch4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
September 19, 2023

Everything was great and went smoothly until i found the only key i was given was a duplicate non-button key and i would have to fork over 340$ for a decent key from the Ford dealer who raised eyebrows. A More

by hellolisa77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't remember as we were texting
Sep 19, 2023 -

hellolisa77 responded

Only 1 secondary jey and missing tire covers. But Delivery and purchase was easy.

Sep 19, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please don’t hesitate to reach out via our chat service 24/7.

September 19, 2023

Selling is a breeze. Purchase is another story and needs improvement. Process had poor communication and it was extremely difficult to get a human on the phone. Only so m More

by Derek Gilchrist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
September 19, 2023

Purchased a vehicle, picked up and it made noises suggesting that the transmission was going bad. I swapped that vehicle out for another vehicle, on the day after the 7 day money back period, the tra More

by alfarrington17
Recommend Dealer
No
Employees Worked With
none
Sep 19, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please don’t hesitate to reach out via our chat service 24/7.

September 18, 2023

Easy! Convenient! To the point! First time purchasing a car, it being online, and I had a great experience. No complains. More

by Juan
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eli
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