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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 17, 2023
This is a new way of buying a car, I can’t express how pleased I am with my experience with the whole process from the moment I chose my car in the app to the moment I drove out from where I picked my car pleased I am with my experience with the whole process from the moment I chose my car in the app to the moment I drove out from where I picked my car in Greensboro. The person who walked me through was nothing but professional and friendly. More
by rivera1018
Employees Worked With
Can’t remember his name
September 16, 2023
The people are great. All but one door has a "Use other door" sign on it. The one that does not is tinted and does not look like the door they are referring to. It's dif All but one door has a "Use other door" sign on it. The one that does not is tinted and does not look like the door they are referring to. It's difficult to get to this location without a ride. It is surrounded by fenced off properties of the CDC, PDK, and IRS, so you have to walk a while from MARTA. The water in the waiting area is great. They overlooked a clicking sound in the front driver side hub. I took the vehicle to the Nissan dealer afterwards and got it resolved with no charge as a service bulletin under warranty. So be aware that incoming vehicles may not be checked over for work that is otherwise no cost. (In this case the sound was obvious. I could push the car back and forth from outside and demonstrate it to the mechanic. All good now). Can't say enough good things about the people here. Cameron was excellent to work with! Hope everyone here is getting considered for raises annually and compensated for their labor. The entire process was faster than renting a car. More
by Atlamitka
Employees Worked With
Cameron Stuart
September 11, 2023
literally the worst experience of my life- I purchased a car from them a few years ago and loved it, and the experience. unfortunately we were in an accident and the vehicle was totaled. We purchased a 2018 car from them a few years ago and loved it, and the experience. unfortunately we were in an accident and the vehicle was totaled. We purchased a 2018 GMC terrain, that past the "Inspection" and after having it for 3 days we brought it into a dealership to use the silver star warranty. The vehicle needed an oil change, shocks, struts, 2 wheel bearings, breaks and rotors, and 1 of the "new" tires had a plug in it. Needless to say we used our 7 day return, and after 5 WEEKS we got our replacement car. This car is wonderful and as expected but we had to jump through so many hoops to get it and even had to go pick it up. 111 miles one way. Now I am being told I need to make an $8,000 down payment- when I signed the contract it was a $300 down payment. I've called and chatted with them, and they promise to figure it out, have not heard anything from them. I refuse to call again and if they want the xxxx car back they can come take it. I will NEVER use carvana again. this has been one of the worst on going experiences of my life. and it seems like they cant get their head out of their xxxxx to fix it. More
by csaindon
Employees Worked With
no idea
September 11, 2023
The purchase process with Carvana was very convenient. They have a great selection of used vehicles on an easy to navigate website and it’s quick to find a vehicle that fits what you’re looking for. The c They have a great selection of used vehicles on an easy to navigate website and it’s quick to find a vehicle that fits what you’re looking for. The communication and customer service are top notch. I would recommend Carvana to my family and friends. More
by Rowland10
Employees Worked With
EJ, Whitney
September 11, 2023
Although the buying process was incredibly easy, this is my 3rd Carvana Car btw, the car itself had issues. New tires were installed, however, they were not balanced which means shaking at highway speeds. my 3rd Carvana Car btw, the car itself had issues. New tires were installed, however, they were not balanced which means shaking at highway speeds. Not minimal shaking, almost undriveable. I did get this fixed at a local car dealer, but it should have not come to that. The outside of the car is not exactly the condition as described, minor scratches are actual dents and previous paint patches. Overall I am satisfied with the car, price and performance but the details were overlooked or misrepresented. The lady delivering was extremely nice and cordial, She represented Carvana extremely well. I will keep the car because of the overall attributes of the vehicle, but I will look at a traditional dealership next time so I can see the issues with the vehicle and do a true test drive. Although they say you can return it within 7 days, that seems more of a hassle. I am rating this a 4 due to the lady who delivered, the delivery process and the vehicle itself, but if it had not been for her, and all I would have probably given a 2. More
by contra681021
Employees Worked With
Diona
September 11, 2023
Purchase process was incredibly easy to navigate and I love my car. My one and only complaint was that even though I feel the car was checked out, a day after I picked it up I had to replace the battery. love my car. My one and only complaint was that even though I feel the car was checked out, a day after I picked it up I had to replace the battery. Now I know there is a process I could have went through but, by the time you need a battery you need it. I find it a bit hard to believe that in a 2019 car the factory installed battery still tested good before I picked it up. Considering my vehicle had spent all its time in extreme weather environments, IE. The Northeast was its original home, then to the Northwest, and finally to the Southwest, all three climates known for killing batteries. Either way I would recommend the whole process overall! More
by skiprowarehouse
Employees Worked With
Unaware, of any employees names
