
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
I will never buy another car from Carvana again, and neither should you. The first time around I bought a Honda Civic back on 08/01/2020. This was a perfectly fine experience, but Carvana today is n neither should you. The first time around I bought a Honda Civic back on 08/01/2020. This was a perfectly fine experience, but Carvana today is not the same Carvana it was. 1st Odyssey: This company tried to sell me a Honda Odyssey that wasn't even inspected. To start off the day before it was supposed to be shipped, they found out it had a dead battery. So, they inconveniently pushed the delivery date back two weeks. On the highway it had a shudder. I took it to the shop, and they told me there was something wrong with the transmission, specifically the torque converter. A few other flaws with this vehicle were bald front tires, worn in uneven directions (causing more shaking), and there was actual trash in 3 of the 4 doors. So, I returned this vehicle within the 7-day window (-$199 from shipping). 2nd Odyssey: The second vehicle I ended up keeping but the imperfections listed on the vehicle listing weren't accurate. There was significantly more damage on in interior, reporting this didn't make a difference they just said: "Minor cosmetic imperfections are normal for used vehicles." This Odyssey also had (bad rotors, tire valve stem, and cabin air filter) these were taken care of by SilverRock. But it goes to show you again this vehicle probably wasn't inspected either. This one didn't have trash in each of the doors but they're dirty. There are a bunch of sticky adhesives on the windshield from Carvana stickers. Also, another -$199 from shipping. The transfer of down payment and trade in, between the first car and second was more of a hassle than it needed to be. The person handling it didn't understand I couldn't adjust my payment plan without the trade-in. Since the trade in was already applied to the first car I didn't have it to apply to the second Odyssey. Meanwhile they were just holding onto our down payment while this whole process took so many more weeks than it needed to. Way too much time wasted going to the Carvana approved car repair facilities, signing contracts over and over. Waiting for cars to be shipped and shipping delays. Money wasted on shipping twice, due to their negligence on the first car. I will never buy a car from Carvana again. More
The vehicle was not ready at the agreed appointment time. I drove two hours to pick up yet the vehicle was not ready due to mechanical issues. I was not notified or called before hand and had to take additio I drove two hours to pick up yet the vehicle was not ready due to mechanical issues. I was not notified or called before hand and had to take additional time off to pick up the vehicle. On my second attempt to pick up the vehicle, the vehicle was less than a quarter tank of fuel, which the dealer fortunately filled up. However, the vehicle was dirty, had not been detailed, smelled as though someone had smoked in it. Upon closer inspection I saw that the tires were dry rotted and unsafe. I took to a tire shop and they noted the tires were over 8 years old, cracked and unsafe for use. I ended up having to replaced all four tires. Carvana totes a 150 point inspection. How was this missed? Why was the vehicle not cleaned? Why were the tires dangerously cracked? After purchasing and selling many vehicles to Carvana, I will no longer be using them after this experience. Carvana has done nothing to make up for it. More
The Latham NY personnel was attentive and helpful to get the process going. The lady person Britney Carles was instrumental helping me with the computer entries, I am not literate with a compute the process going. The lady person Britney Carles was instrumental helping me with the computer entries, I am not literate with a computer (I'm 87 years old). e More
Carvana and the associate driver was very pleasant and was very knowledgeable! She was awesome!! Changeover was simple. I highly recommend Carvana! was very knowledgeable! She was awesome!! Changeover was simple. I highly recommend Carvana! More
My first Carvana purchase and it went great. I asked around with friends that had used Carvana in the past and got pretty positive feedback. I needed a car and I will say that if you see somethi I asked around with friends that had used Carvana in the past and got pretty positive feedback. I needed a car and I will say that if you see something you like, someone else probably does as well, so keep that in mind. I 'lost' out on a couple but turns out I really didn't because the car I got is sweet. Everyone was super helpful and nice and the delivery to the house was great as well. The only complaint I have is that there was a dead mouse in a nest along with seed shells under the heat shroud where you check the oil. Gets really hot under there, so glad I saw that. Anyway, something to keep in mind when checking out your vehicle once it gets delivered. Would totally purchase through Carvana again. Thanks! More
What can I say? This was by the far the easiest, smoothest car buying experience I've had in nearly 30 years of buying cars. I was nervous purchasing a car sight uns This was by the far the easiest, smoothest car buying experience I've had in nearly 30 years of buying cars. I was nervous purchasing a car sight unseen, but their guarantee convinced me to give it a go. I couldn't be happier! Definitely the way to go to purchasing a car!!!! More
This was the easiest process I had ever had to deal with getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all aroun getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all around the best experience of buying a car. More