Carvana

My first Carvana purchase and it went great. I asked around with friends that had used Carvana in the past and got pretty positive feedback. I needed a car and I will say that if you see somethi I asked around with friends that had used Carvana in the past and got pretty positive feedback. I needed a car and I will say that if you see something you like, someone else probably does as well, so keep that in mind. I 'lost' out on a couple but turns out I really didn't because the car I got is sweet. Everyone was super helpful and nice and the delivery to the house was great as well. The only complaint I have is that there was a dead mouse in a nest along with seed shells under the heat shroud where you check the oil. Gets really hot under there, so glad I saw that. Anyway, something to keep in mind when checking out your vehicle once it gets delivered. Would totally purchase through Carvana again. Thanks! More

This was the easiest process I had ever had to deal with getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all aroun getting a new car, we had to get it delivered because it was truck, we signed papers in the driveway, Bernard who delivered it was amazing, all around the best experience of buying a car. More

They were excellent. We really enjoyed the way they managed our buying. The employee was just very professional. We really enjoyed the way they managed our buying. The employee was just very professional. More

They made trading my car for a new one so easy! ! So happy with my new car! :) ! So happy with my new car! :) More

The end result of my ordeal of buying a car from Carvana is happy. I love my new car and things finally went smoothly at the Norfolk, Mass. location where a most competent gentleman assisted me and enabled is happy. I love my new car and things finally went smoothly at the Norfolk, Mass. location where a most competent gentleman assisted me and enabled me to drive my new car home. However, I spent a grueling week trying to do all that was requested and since I am not great on computers it was quite challenging. I would say to avoid, if you can, using Carvana if you are unsure of how to download - upload etc. The customer service people are very nice, but have no power to really help with the process and you cannot speak to the same person twice. More

This is my third purchase from Carvana. The value they gave me on my trade in was excellent and the delivery of my new car and pick up was seamless. The value they gave me on my trade in was excellent and the delivery of my new car and pick up was seamless. More

Customer support is very good, but I don't agree with the policies regarding repairs of cosmetic issues. They list their cars on the websites identifying cosmetic issues, such as scratches and chips, but if policies regarding repairs of cosmetic issues. They list their cars on the websites identifying cosmetic issues, such as scratches and chips, but if the car arrives with more imperfections than what was shown, then they won't get those fixed, arguing pre-owned vehicles are usually like that. But then, why list some imperfections and not others in the first place? In my case, very minor imperfections were listed and very apparent ones were not. The car is quite unique and I don't want to return it, but the car is definitely not in the same state as advertised. They have also delayed the delivery for a week without any apparent attempt to fix the situation, they just informed it would take an extra week. On the plus side, customer service is really good and you are usually helped by a friendly and knowledgeable person. More

This is my second car purchased from Carvana. This time I was a little disappointed I did not get the personalized service I git three years ago. No personal phone car on day six asking me if I This time I was a little disappointed I did not get the personalized service I git three years ago. No personal phone car on day six asking me if I love my car. No carvana key chain:( More