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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
January 20, 2020
Andrew kept me informed and was able to get me a fair price for my used vehicle. Way better deal than doing a trade in at dealer or going thru CarMax. Will definitely consider Carvana in future to sell m price for my used vehicle. Way better deal than doing a trade in at dealer or going thru CarMax. Will definitely consider Carvana in future to sell my used vehicle. More
by Kode3junki
Employees Worked With
Andrew
January 20, 2020
BUYER BEWARE. GO TO A DEALER IN PERSON AND SKIP THIS HASSLE. I recently purchased a car through Carvana. the initial purchase seemed easy and quick. I am happy with my car, but the service that this com HASSLE. I recently purchased a car through Carvana. the initial purchase seemed easy and quick. I am happy with my car, but the service that this company has is not up to standards, and I had to spend $150 out of pocket to get the car driveable. The communication, or lack there of of was the first of many issues. They are trying to be accommodating and use text for correspondence, which would be nice if they actually replied...When I texted questions, they went unanswered. I had been told my car would be delivered by a third party and they would contact me in advance. I was contacted at 5.10pm on the day my car arrived and was told that it would arrive within the hour. Thankfully I was in town, but we did have to change our schedule to ensure we could meet the driver. Three hours later the driver arrived and it was pitch black out, but could see that the car was covered in white powder and scratches everywhere. We took it to a professional detailer the next day, and found that the windows were covered in a strange goo like substance that left the windows all smeared and impacted the ability to see through it for driving. This had to be professionally buffed off. This cost $150. I did try to get Carvana to cover this, but they didnt seem to even listen to what I was saying, just that the pictures didnt show enough damage... the issue was that there was a goo on the windows. I also want to note that the car arrived and I didnt have a license plate for nearly 24 hours. I called and requested one and it was sent with the wrong name. They also claimed to have brand new tires on the front. This is untrue. They are about 50% worn. Although I am happy with my car, I would never use Carvana again, nor would I recommend it to anyone. Most photos included are after the car was washed, but show the goo and the scratches. More
by hiljayc
Employees Worked With
Keegan, Rachel
January 20, 2020
Alison was amazing. She mad selling my car so easy and had such a friendly upbeat attitude. Would 10/10 recommend using her for selling your car. had such a friendly upbeat attitude. Would 10/10 recommend using her for selling your car. More
by James Keith
Employees Worked With
Alison
January 20, 2020
Lured in by their sales pitch and wonderful online shopping experience. However when I tried to buy a car through them, they changed the deliver date 4 times, so I finally just cancelled the deal. shopping experience. However when I tried to buy a car through them, they changed the deliver date 4 times, so I finally just cancelled the deal. They also over-valued my trade-in, which is awesome, but it looks like they would have changed that after they picked up the trade-in. Too good to be true. More
by travisophila
Employees Worked With
do not know
January 19, 2020
What an easy process and every step along the way fully explained. We found the car we were looking for easily!! The delivery was perfect. The delivery guy answered all our questions. explained. We found the car we were looking for easily!! The delivery was perfect. The delivery guy answered all our questions. More
by michael.runner11
Employees Worked With
Not sure.
January 19, 2020
A Great Experience for a Great Car! Great experience through and through! The customer service was excellent and very informative; it made buying our new vehicle easy and painless. My hu Great experience through and through! The customer service was excellent and very informative; it made buying our new vehicle easy and painless. My husband and I love our new vehicle and have already recommended Carvana to several of our friends and colleagues. Thank you Carvana, the service you provide car buyers is wonderful, keep up the great work! More
by bethany.nearing
Employees Worked With
Jack
January 19, 2020
Easy Peasy Car Delivery It was easy to search for cars, the imperfections were noted clearly, and delivery was easy. Everyone I've talked to - for underwriting, delivery and It was easy to search for cars, the imperfections were noted clearly, and delivery was easy. Everyone I've talked to - for underwriting, delivery and follow up - was friendly and easy to work with. I liked the first car I drove so I kept it. Would recommend! More
by Kate
Employees Worked With
Underwriting, Delivery, Customer Service
January 19, 2020
Great Service! Carvana provided Great Service from the beginning to the end. They were very helpful in the beginning explaining in detail how the process worked - f Carvana provided Great Service from the beginning to the end. They were very helpful in the beginning explaining in detail how the process worked - followed thru with everything they said they would help on - responded to all questions - they were very professional as well as being on time with delivery. I appreciated everything they helped with and yes I would recommend their business. In fact, I have already recommended them. Thank You! More
by Bwyper
Employees Worked With
Hanna with the first person I had received help from and Melanie was the person who delivered the vehicle.
January 19, 2020
I had a lot of questions about the process and my rep answered them promptly and clearly. I went back and forth for a few weeks and she was very patient with me. After trying to deal with multiple dealer answered them promptly and clearly. I went back and forth for a few weeks and she was very patient with me. After trying to deal with multiple dealers and their typical games, I gave up and called my rep. In a week, a truck was at my house and a check in my hand. The driver communicated with me about his arrival and was prompt, polite and professional. I also got a much better deal than ANY dealer offered. Did I forget to say I hate dealerships??? Great job Carvana! More
by bannarino
Employees Worked With
Jan - phone rep Chris - driver
