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Carvana
Tempe, AZ
10,127 Reviews
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10,127 Reviews of Carvana
January 24, 2020
My experience with Carvana was horrible. My car was delayed 6 times and took over a month to get to me. They claimed one time was due to battery, and that it was replaced. They gave me one that (after delayed 6 times and took over a month to get to me. They claimed one time was due to battery, and that it was replaced. They gave me one that (after 3rd party inspection) is near death. They also hit the car in their own parking lot causing further delays. The people working the call center will say anything to make you happy but will constantly contradict the last person you spoke to, or magically tell you they're able to do something the last person said "Carvana doesn't do". I would never ever buy a car from them again.the car was dirty when it came to me, I found fried flowers all over the trunk. Just h A horrible horrible experience at every turn. Now I'm waiting on registration, and I've read tone of people have problems with that. I cannot tell enough people about my horrid experience. Carvana is horrible horrible horrible. More
by Yuckcarvana
Employees Worked With
Shawn, Jarrod, Vail, Samantha via text who never got back to me, and honestly at least 25 others. I spent so much time on hole I know the songs by heart.
January 24, 2020
Great experience!!! Outstanding !! Great way to purchase a vehicle. Rachel was the best!! The experience was so easy and seamless. She provided us with information about the Kia and completing the process f a vehicle. Rachel was the best!! The experience was so easy and seamless. She provided us with information about the Kia and completing the process for ownership. Only way to buy a car!!! More
by bembooks
Employees Worked With
Rachel Winchester
January 24, 2020
Second time dealing with Carvana and another tremendous experience. Car was as advertised and delivery was quick. So great not having to put up with that dealership BS. experience. Car was as advertised and delivery was quick. So great not having to put up with that dealership BS. More
by Bob
Employees Worked With
Jasmine Brown
January 24, 2020
I had a great experience buying a car from Carvana. From delivery to final purchase, everyone I spoke with was helpful and professional. I was sceptical of purchasing a car online but compared to the dealer delivery to final purchase, everyone I spoke with was helpful and professional. I was sceptical of purchasing a car online but compared to the dealership visits I made, I felt like Carvana were honest, and straightforward to deal with. Would recommend to anyone. More
by Kenny J.
Employees Worked With
Drew, Maddie, Jennifer, Montana
January 24, 2020
The vending machine was broke! I feel I paid a little bit of a premium for the vending machine experience and when we got there, the vending experience was down. We could see it co I feel I paid a little bit of a premium for the vending machine experience and when we got there, the vending experience was down. We could see it come down the "elevator" but no coin drop, no special sound effects, no delivery to a pad. A simple little apology was offered. Would have been to get a heads up and maybe postpone the pickup to when the machine was working. Or for Carvana to offer some gift or credit for the problem... Everything else was fine. Good car, good price. More
by clevesjm
Employees Worked With
Susie
January 24, 2020
I would like to thank all carvana staff for the easy process to buy my car . I did not imagine that I got my check within 5 minutes .special thanks for Andrew who made all the processing of the purchase process to buy my car . I did not imagine that I got my check within 5 minutes .special thanks for Andrew who made all the processing of the purchase More
by mazin
Employees Worked With
Andrew
January 23, 2020
Great transaction. Quick online process and verification of forms. Quick pick up process and check in hand. Melissa was great with answering my questions and setting up the sale. Taylor was great with the p of forms. Quick pick up process and check in hand. Melissa was great with answering my questions and setting up the sale. Taylor was great with the pickup process. More
by Wvt134
Employees Worked With
Melissa and Taylor
January 23, 2020
Easy shopping with many options. Disappointed that one key seems to be the norm, and don’t understand why an owners manual can’t be provided for a 2018 model. key seems to be the norm, and don’t understand why an owners manual can’t be provided for a 2018 model. More
by WolfMom
Employees Worked With
Don’t know
