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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
February 05, 2020
A completely dissatisfied and pissed off customer I would never buy from Carvana again, and would almost prefer to return the car at this point (even though we love it) rather than to continue to deal I would never buy from Carvana again, and would almost prefer to return the car at this point (even though we love it) rather than to continue to deal with this company. The buying process itself was painful -- lots of unnecessary deadlines -- but nothing compared to the process afterwards. I bought an electric car and it arrived with a charger that was both the wrong one for the car and malfunctioning. It has been a ridiculous headache to try to get Carvana to send the proper charger, and in the meantime the car is basically useless. I have sent pictures documenting the the charger is from a different vehicle, and now Carvana basically is demanding I take a day off or work to go to a dealership to have them document that a charger that was not made by their company does not function correctly. I've already spent endless hours on the phone with Carvana and am beyond fed up with their run arounds. Do yourself a favor and stick to dealerships -- at least they have to look you in the eye as they try to screw you over. More
by jonbob240
Employees Worked With
I think almost all of them
February 05, 2020
Convenient process but canceled order after delayed delivery The purchasing process was very easy and convenient. The car price was reasonable. But, the drawback was the delivery process. After two times of deli The purchasing process was very easy and convenient. The car price was reasonable. But, the drawback was the delivery process. After two times of delivery which took two weeks, they canceled the order. They said they found a flaw in the car while being delivered, so they couldn't sell it. So, I ordered another car and it was delivered on time, but the next day I received the car the engine didn't start. The car had issues on its brake light as well as on the battery. I took the car to a mechanic and I wasn't able to use it for three days. The repair cost was all reimbursed anyway, but my first one month experience with Carvana wasn't good at all. When Carvana canceled my first order, I heard I would be compensated for the delay. I haven't heard anything about this compensation at all. The car is in good condition now. More
by Sangwon
Employees Worked With
Sean, Matt, Isaiah,
February 05, 2020
Had a great time communicating with Andrew. He led me through the process and was attentive about details of what’s to come. 100% would recommend again. through the process and was attentive about details of what’s to come. 100% would recommend again. More
by akrut26
Employees Worked With
Andrew
February 05, 2020
Delayed Shipping For the most part, everyone was very helpful and easy to work with. However, there were multiple delays on the shipment of the car to my house that m For the most part, everyone was very helpful and easy to work with. However, there were multiple delays on the shipment of the car to my house that made some large inconveniences for myself. Carvana did about nothing to help and still charged full shipping despite the delays that led to multiple days of ubering to work, stores, etc. Once the car was finally shipped to my house it was an easy process of unloading and signing the paperwork. More
by alecdenison9
Employees Worked With
Cole
February 05, 2020
The process couldn't have been more painless. I've went to a normal dealership before and it's the usual process - sit for hours and wait for a decision. I just had to pick the car I wanted, and go from th to a normal dealership before and it's the usual process - sit for hours and wait for a decision. I just had to pick the car I wanted, and go from there. The only hassle was my bank not being able to be accepted so I had to go to my wife's bank and get a cashier's check. When I got the car, it was amazing. Short and simple. The driver explained that there was a recall, and there was a current issue with the trunk hinge. I loved that he was so friendly and courteous. I would recommend this to anyone looking for a car that doesn't want the pain and hassle of a normal dealership. More
by davidrwhitejr
Employees Worked With
Na
February 05, 2020
We just sold a 2012 4 Runner to carvana. Great experience. Paid a good price & Cam ( who picked it up) was very neat & professional. It was an overall GREAT experience. experience. Paid a good price & Cam ( who picked it up) was very neat & professional. It was an overall GREAT experience. More
by Jill.mccurry
Employees Worked With
Cam
February 05, 2020
My best online car buying experience ever! I was very skeptical about shopping the car online, because you don’t know the condition of the car and you can’t see the car by your self. But, Carvana makes t skeptical about shopping the car online, because you don’t know the condition of the car and you can’t see the car by your self. But, Carvana makes things very easy for shoppers. They post every pictures of a car from inside and out, even small details like scratches and small dent to tell the conditions of a car and also free CARFAX report! So I can have a peace of mind that the car have never been in an accident or anything. The advocate is very helpful to help me get through the buying process. The delivery guys (George and Charles) were very friendly when delivered the car to my house. They also offer a 7 days money back guaranteed! Which is nice. 2 days after I got a car I wasn’t really like the one that I had (FWD) one. So, I decided to swap out for another car with an AWD and they said “no problem at all! Just find another car you want and we’ll take care of that for you!” Wow! I didn’t know that it was going to be that easy! After a few days later, my new car arrived and I was very happy with Carvana. They made online car shopping very easy and hassle free from start until I got the car I want. Thank you Carvana. More
by anusit_ph
Employees Worked With
George and Charles
February 05, 2020
Carvana is the only way to go when buying or selling a car. I sold my car to them and the process could not have been easier. The person I had the most contact with was Melissa, and she stays on top of t car. I sold my car to them and the process could not have been easier. The person I had the most contact with was Melissa, and she stays on top of things. Never thought selling a car could be so easy and so fair. I love the fact that they don't try to take advantage of you, even if you know nothing about cars. More
by kathy.stender
Employees Worked With
Melissa
February 05, 2020
Way faster than a dealer! I loved having the car come to us and not paying any dealer fee's! Because of that the car we got was cheaper than going to a dealer and much much fas I loved having the car come to us and not paying any dealer fee's! Because of that the car we got was cheaper than going to a dealer and much much faster!!! The delivery guy was really professional and friendly and I loved our 7 day return policy but didn't use it. The car itself was a little over priced but it had 4 brand new tires and new brakes so I can't complain too much since that expense is not very cheap. Something I didn't like was that you cannot negotiate at all, but without the dealer fee's it turned out to be cheaper and cut my time in at least half. I would consider using again if I found the right car. I do think they need to work on their search engine and the pictures. More
by carroll5pack
Employees Worked With
Steve
February 04, 2020
The offer was way to low for the value and condition of our car ! But I guess your in the market to make money so I’m sure you’ll come out way ahead with the sale on this one ! All in all it was grea our car ! But I guess your in the market to make money so I’m sure you’ll come out way ahead with the sale on this one ! All in all it was great I would recommend you guys And I did get my finders fee so it’s all good ! More
by Stacy
Employees Worked With
Andrew
