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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

February 11, 2020

Selling my car to carvana was as simple as it gets. When I first put my car on Craigslist I was contacted by Andrew from carvana about selling my car to carvana. While at the time I was not ready to give u More

by Herma3jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Abdul
February 10, 2020

Carvana is the only way I will buy a car from now on! No dealer hassles, fair pricing and great service staff make it so much better. Their week to try and decide make the whole process so much more reassu More

by DilbertBoughtACar
Recommend Dealer
Yes
Employees Worked With
Sheldon
February 10, 2020

Well pleased. I was treated as Royality with start to purchase. I definitely will buy from Carvana again. Great experience. Great communication and support! Awesome. More

by dabnerster
Recommend Dealer
Yes
Employees Worked With
Idontremember
February 10, 2020

The Carvana team was fantastic! They gave me the assurance and direction to try a new way to sell my daughter’s first car. Awesome! More

by Miriamlovescake
Recommend Dealer
Yes
Employees Worked With
Alison (prepared offer), Terrance (Carvana, Raleigh)
February 10, 2020

The Carvana experience was perfect in every way from the first day to the last. Each step of the process was clear with online chats and telephone calls. Communication was haggle free with helpful, respec More

by Pam E. in OKC
Recommend Dealer
Yes
Employees Worked With
I talked with several. Sorry I don’t remember their names, but each one was so helpful through the car buying journey.
February 10, 2020

Carvana made buying a car extremely easy. I had one hiccup with the first car I tried getting with them, but I ended up with an even better car and I love all of the goodies they threw in. Like my free More

by brijacksonm
Recommend Dealer
Yes
Employees Worked With
Kyle
February 10, 2020

Seamless Purchase Process The overall experience was exceptional, but not happy that the car arrived with damage from shipment. I was disappointed to have to arrange for repair More

by Camaroman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Brandon
February 10, 2020

Picked up my car at the Tempe, AZ location. Nina was awesome! She made the experience fun and easy. Took a total of maybe 45 minutes! More

by Klwalker1011
Recommend Dealer
Yes
Employees Worked With
Nina
February 10, 2020

Shouldnt have taken 2nd replacement car. Just want to let everyone know if your car comes damage from shipping yes they will get it fixed but you will go weeks without a car and your just wit More

by scf150male
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
IDK
Feb 11, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. It is disheartening to hear of the condition that your vehicle was delivered. We would never want a customer to stay in a vehicle that they are not in love with. After reviewing your account, it does look like you did work with our inside team and utilized your 7 Day Money Back Guarantee. Carvana sincerely appreciates your patience through this process. Please do not hesitate to reach out if you have any further questions or concerns.

February 10, 2020

Purchased son a truck! Second purchase with Carvana and this was horrible. Was told a supervisor would reach out to me and I never heard from anyone. Very poor customer service. Staff definitely need retra More

by Msal
Recommend Dealer
No
Employees Worked With
Too many
Feb 11, 2020 -

Carvana responded

Thank you for taking the time to leave your review. It’s disappointing to hear that your experience was anything less than exemplary. At Carvana, we strive to maintain complete transparency for positive customer experience and apologize for the ongoing frustrations you have had. After reviewing your situation, we will be passing on your feedback to the appropriate teams as this is unacceptable to have not received follow-up correspondence in a timely manner. We would love the chance to address your concerns properly, please give us a call at (800) 333-4554 so we can attempt to come to an amicable resolution.

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