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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

February 22, 2020

So Easy. Thought it was too good to be true and it wasn’t! Got an amazing car for an even better deal! Thank you so much! More

by smeliani15
Recommend Dealer
Yes
Employees Worked With
Unsure
February 22, 2020

I had the best car-buying experience of my life with Carvana! No dealer pressure or last-minute hidden charges, the financing was absolutely awesome with a great interest rate and zero down. My car arri More

by mostephens
Recommend Dealer
Yes
Employees Worked With
Blake
February 22, 2020

purchased Mustang convertible-Tonneau caps missingCup purchased Mustang convertible- Tonneau caps missing Cup holder insert is missing Worn out and mismatched front tyre I am going in circles with cu More

by Vikas
Recommend Dealer
No
Employees Worked With
Purchased from raleigh vending machine
Mar 10, 2020 -

Carvana responded

Thank you for your feedback on your recent car buying experience. Carvana aims for full transparency and we hold ourselves accountable for any displeasures during the journey. We are tremendously sorry that we failed to catch these cosmetic concerns during our 150-point inspection and our pre-delivery process. After reviewing your account, we are relieved to see that you are taking advantage of our 100-day limited warranty and have already started the process to get these repairs rectified. If you have any further questions or concerns, please feel free to give us a call at (800) 333 4554.

February 22, 2020

I love our new car however I wish a full maintenance work up would of been done on it beforehand. 2 weeks and have to pay $70 for an oil change after just buying this vehicle...that should of been done prior More

by Erica Ayers
Recommend Dealer
Yes
Employees Worked With
N/A
February 22, 2020

I was absolutely blown away! I was pre-approved, selected my car, and then it was on the way. Had some concerns and every concern was addressed and taken care of immediately and with professionalism. Exce More

by Kamesha77
Recommend Dealer
Yes
Employees Worked With
Cherish Bell
February 21, 2020

I WILL NEVER BUY A CAR FROM ANYWHERE ELSE! best experience ever! Everything from start to end was excellent and I got my dream car! More

by lorriediez3
Recommend Dealer
Yes
Employees Worked With
Byron
February 21, 2020

Absolutely the best experience I’ve ever had selling my car! If your considering selling your car go online with Carvana, my dealer could not come close to their offer, they sell nationally so you’ll get More

by greg
Recommend Dealer
Yes
Employees Worked With
Alison
February 21, 2020

I'm not normally someone to bash a company but I feel compelled to warn my fellow consumers about the dangers of purchasing a car from CARVANA! Here is my saga: May 2019 - purchased a Honda CRV and More

by sapienceseeker
Recommend Dealer
No
Employees Worked With
Various
Feb 21, 2020 -

Carvana responded

Thank you for providing your honest feedback about your experience with us so far. We apologize for the mechanical concerns and the delivery delays that you have encountered. Unfortunately, we can’t foresee mechanical issues and delivery delays, but we completely understand the frustration. Not only is it disappointing, but we understand that you’ve planned your life around having reliable transportation. We are pleased to see that you took advantage of our 7-Day Money-Back Guarantee to swap out to another vehicle and we do appreciate your patience while we work actively to resolve these issues. Our goal is to make the remainder of your process seamless, so if you encounter any additional issues, please give us a call at (800) 333-4554 to see what resolutions are possible.

February 21, 2020

This has been the best, smoothest and quickest car purchase I’ve ever experienced. Much easier than ordering a pizza. I will never buy a car from a dealership again. No waiting no communicating betwee More

by christine4361
Recommend Dealer
Yes
Employees Worked With
Everyone
February 21, 2020

Best car buying experience ever I really enjoyed this experience. I was able to find a car, be given all the info I needed, have the physical defects honestly identified, and was gi More

by Bob G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall
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