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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
February 23, 2020
I had made every effort to work with a local dealership, but each time there were added costs on purchase, not listed - Carvana was very transparent. Had some difficulty with number of documents (trade-in) but each time there were added costs on purchase, not listed - Carvana was very transparent. Had some difficulty with number of documents (trade-in), but the delivery experience was perfect and Avery provided answers to all questions (and drove the delivery vehicle). Still waiting to experience how the registration works. More
by cr
Employees Worked With
Avery, Jesse, Hanna
February 23, 2020
Superb service - easy easy, no up selling So glad we used Carvana, we gave the local Darien dealership a shot, but it was all upsell, upsell. Carvana was delivered right on time, had the c So glad we used Carvana, we gave the local Darien dealership a shot, but it was all upsell, upsell. Carvana was delivered right on time, had the car for 7 days, kept it. So far its brilliant customer service. Buying a car without a dealer involved is just liberating!!!!!!!! I love it!!!! GO CARAVANA!!!! More
by Markday1972
Employees Worked With
Vanessa
February 23, 2020
The process was extreme easy and fast because I signed all of my paperwork online. The young lady Dominiques assisted me at the Tampa location and she was great. The only negative experience I had was rec all of my paperwork online. The young lady Dominiques assisted me at the Tampa location and she was great. The only negative experience I had was receiving a not so clean vehicle but as instructed I called customer service and without hesitation I was issued a $100 check to have vehicle detailed . More
by Busdrivertee
Employees Worked With
Dominique
February 22, 2020
Amazing Service, Amazing Car Buying Experience! Carvana was amazing from first step to last! It was so easy to find a car that meets my needs, and their application and approval process was nearly i Carvana was amazing from first step to last! It was so easy to find a car that meets my needs, and their application and approval process was nearly instantaneous! The car was delivered within minutes of my specified delivery time, and I was able to get a test drive before accepting the vehicle. The customer service and representatives I talked to over the phone were extremely helpful, and the delivery person (Marcus) was an awesome dude! I want to be his friend! Carvana is currently going through the registration process so I don't have to! They are so helpful! Carvana is an amazing experience and the BEST way to buy a car, I have been and will continue to recommend Carvana to everyone I know! More
by Theo
Employees Worked With
Marcus
February 22, 2020
I was contacted by Andrew of Caravana about my car, and he introduced himself to me and explained the process and gave me a great deal for my car. Thank you Andrew Hill appreciate your help. he introduced himself to me and explained the process and gave me a great deal for my car. Thank you Andrew Hill appreciate your help. More
by H.Emam
Employees Worked With
Andrew Hill
February 22, 2020
My Carvana experience was a nightmare. I was double-charged for my swapped car due to an error by a Carvana employee. It was a cash purchase, so a pretty big deal; WE had to figure out the solut double-charged for my swapped car due to an error by a Carvana employee. It was a cash purchase, so a pretty big deal; WE had to figure out the solution with the help of our bank. We are still trying to work out after sale repair, but can't get a call-back from the Car Repair specialist. They send emails with contact phone numbers that don't work. The customer service reps are polite but undertrained and don't know how to deal with out-of-the-ordinary problems. I will never used them again. More
by Mamacat13
Employees Worked With
Josh, Bethany, Sean, and too many others to remember.
February 22, 2020
I have had a great experience with everyone I have talked to throughout my buying process. The vehicle came exactly how I expected and everything has been processed amazingly smooth. Will be using them again to throughout my buying process. The vehicle came exactly how I expected and everything has been processed amazingly smooth. Will be using them again for my next car. More
by Athomas
Employees Worked With
Rachel
February 22, 2020
Amazing company! Easy from beginning to end for the sale of my car. All the reps were so nice, specifically Ian, Erick, and Nicky! Thanks!! of my car. All the reps were so nice, specifically Ian, Erick, and Nicky! Thanks!! More
by Henrietta
Employees Worked With
Ian, Erick, girl on phone??
February 22, 2020
My first time purchasing a car online. Experience was very easy. Knowledgeable and professional customer service throughout the whole process. Was very impressed with the ease of purchasing my new car. very easy. Knowledgeable and professional customer service throughout the whole process. Was very impressed with the ease of purchasing my new car. Thank you to your amazing employees who provided awesome customer service. More
by Laloandsue
Employees Worked With
Gabriel, Aaron, Hanban and couple of other knowledgeable employees.
