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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
February 26, 2020
I will not buy from carvana again and I will tell everyone I know, not to use Carvana. Worst experience ever buying a vehicle. Issues after issues. Carvana lost my resgistration paperwork, the first everyone I know, not to use Carvana. Worst experience ever buying a vehicle. Issues after issues. Carvana lost my resgistration paperwork, the first day I got it I checked the oil and It looked really burnt but yet oil life on dashboard said it was 100%. They reset it without changing the oil, oil filter looked really old too and full of mud. GPS did not work. and The day my limited warranty expired the transmission on the car went bad, three months after I spent 40k on a 2016 suburban. I would not expect a vehicle I bought for that much to go bad In 3 months. Now I have to pay for repairs out of pocket. I tried calling them as they said carvana stands with their product and they all said they can’t help. Carvana does not stand with their products. I was planning on buying again if this went good but I changed my mind. Family vehicle is now parked waiting to be fix. 3/3/2020 update, Chevrolet call me today to tell me I need to replace the transmission. Total of $4,500. Very disappointing how I was sold this vehicle in poor conditions. I would not trust Carvana. They don’t care about the customer’. More
by Johnscastillom
Employees Worked With
Janrei
February 26, 2020
Very easy to work with. Selling a used car can be a big hassle with random strangers wanting to come over at all hours to see your vehicle. Carvana made the offer online, we did some paperwork online, they hassle with random strangers wanting to come over at all hours to see your vehicle. Carvana made the offer online, we did some paperwork online, they came and picked it up and paid the price they offered online. No questions asked. Easy breezy. More
by Shawn.atkins
Employees Worked With
Andrew
February 25, 2020
I'm very happy with Carvana customer service. However, the car wasn't fully inspected. Thank god for the warranty to pay for the $1500 repairs. the car wasn't fully inspected. Thank god for the warranty to pay for the $1500 repairs. More
by ashleydumas
Employees Worked With
Matt, Brianna
February 25, 2020
I can honestly say, Carvana SHOWED UP & SHOWED OUT! I purchased a 2013 Chevy Malibu LT with one issue that was an easy fix, which was just a camshaft. I paid $50 at Chevrolet through SilverRock insurance purchased a 2013 Chevy Malibu LT with one issue that was an easy fix, which was just a camshaft. I paid $50 at Chevrolet through SilverRock insurance with no hassle! From the purchasing process, to delivery, and fixing vehicle, Carvana I would rate you 100 STARS! I love my car and now after diagnosis, the car has no issues and only had a little over 49K on miles! Seamless!!! If you haven’t already, I URGE YOU TO GIVE YOU CARVANA A TRY! More
by Jaiibby19
Employees Worked With
CeCe
February 25, 2020
Process is great. Everyone I talked to helpful I hate going to a car dealership and the game that is played. We spent a hour on the phone once we chose a car. The person was patient and professiona I hate going to a car dealership and the game that is played. We spent a hour on the phone once we chose a car. The person was patient and professional thru ought. I believe we bought a good vehicle at a fair price. The delivery went off with out a glitch and the 7 day trial allowed us the opportunity to check the car out mechanically. Everyone followed thru with their job and was professional. Will do it again when the time comes. . More
by scroggg
Employees Worked With
Nicole and others
February 25, 2020
The vehicle arrived with twice as much oil in the engine. Plus, it was black, dirty oil. Carvana or the Silver Rock warranty company did not understand and did not address the magnitude of the issue. The o Plus, it was black, dirty oil. Carvana or the Silver Rock warranty company did not understand and did not address the magnitude of the issue. The oil was not changed and it had 5 and a half quarts too much! That's potential engine damage! It was sluggish, the engine idled rough, and smoked, heavy white clouds of smoke on cold start up. Very obvious. Captured on video and pictures. Silver Rock considered this an exception to my limited warranty when a basic oil change wasn't even performed. Per their approval process at one of their preferred shops, I may have had to wait 24 hours for an oil change? Carvana lied to us! Inspection report: Engine condition (visual verification of oil change maintenance) Engine start-up cold/hot Engine performance Vibration (drivetrain and wheels) Engine idle–smooth idle and acceleration from idle Engine oil is fairly important, and Carvana broke their promise: https://www.carvana.com/vehicle-reconditioning-standards Carvana ruined a great car buying experience for me and my family. It is unbelievable how Carvana drove this to my house and parked it on my driveway. We finally found our perfect car only to be told, "Well, you have 7 days to return it." More
by Carvana First-timer
Employees Worked With
Summer
February 25, 2020
Carvana is the BEST WAY to purchase a vehicle. The entire process was so easy you didn’t have the hassle from the regular dealership. They had a wide variety of cars to choose from. Carvana has something for process was so easy you didn’t have the hassle from the regular dealership. They had a wide variety of cars to choose from. Carvana has something for every budget. I would suggest Carvana to everybody looking to buy a vehicle. More
by Shereed69
Employees Worked With
Joshua
February 25, 2020
Subaru Outback It was easy to find the Subaru Outback that had the things on it that we wanted. My husband is happy with car, which makes me happy. The lady who brou It was easy to find the Subaru Outback that had the things on it that we wanted. My husband is happy with car, which makes me happy. The lady who brought the car was lovely. More
by Patney2601
Employees Worked With
Michellr . Rose
February 25, 2020
Carvana is the only way to go! So easy and you don’t have to do the dmv paperwork. Andrew was great and guided me through the process step by step. Thank you Andrew! to do the dmv paperwork. Andrew was great and guided me through the process step by step. Thank you Andrew! More
by Schmidt
Employees Worked With
Andrew, Aaron(picked up car)
