Carvana

I never liked car shopping. The pushy salesmen who just dont quit. Also the fact that I may have known more about the car they were trying to get sold off the lot. There was always something about the car dont quit. Also the fact that I may have known more about the car they were trying to get sold off the lot. There was always something about the car I wanted, where the salesman would say, you dont qualify for this model. Carvana provided a self driven, simple way to purchase the car you want and not what the salesmen want to sell you to get their numbers up. Thank you carvana...we are quickly becoming a carvana family. My daughter purchased in 2019, I purchased 2020, my sister will purchase 2020 and another daughter will purchase 2021. More

Carvana was awesome! My experience with Carvana was awesome! The online shopping process, financing options and delivery were all done from my couch! The customer servic My experience with Carvana was awesome! The online shopping process, financing options and delivery were all done from my couch! The customer service was outstanding! The delivery day was scheduled quickly, showed up on time and the representative was so nice taking the time to show me all the fun details of my car to ensure I was all set up and ready to go. I chose to keep the car after the 7 day period and enjoying my new vehicle! Also did a trade in :) More

Carvana Orlando: reliable, excellent We needed a new (used) 2nd car UGH!. Looking for Mini Cooper S Convertible. Searched on-line. Saw Carvana - good inventory. Priced a bit higher than m We needed a new (used) 2nd car UGH!. Looking for Mini Cooper S Convertible. Searched on-line. Saw Carvana - good inventory. Priced a bit higher than many but a reputable dealer and, as we found... WORTH IT! Their written policy: Seven days return, money back, no questions asked. 100 days - 4100 miles complete Labor and parts warranty on virtually everything (I don’t think wiper blades were covered). We verified veracity of claims and figured, “we can’t go wrong”. Chose our higher mileage Mini Cooper. After some test driving the check engine light went on. Took to independent mechanic for a self paid independent check of the vehicle within first 7 days. The BMW certified mechanic said car was in excellent condition, well maintained. The bad news, turbo charger is shot. We contacted Carvana and their warranty provider. In less than a day they authorized full replacement, parts and labor (and the BMW certified mechanic!). There are 3 authorized repair facilities within 10 mile of our home. The one we chose was TireChoice in Colony in The Villages, FL. They had two BMW Certified mechanics! The bad Turbo was replaced with top of the line OEM Turbo! The car is fantastic. The service and followup from Carvana was fantastic. (We only dealt with Carvana Orlando after we ordered it.) Their warranty company was fantastic. The extra few bucks paid off-and we still have nearly three months and almost 4,000 miles to go for complete coverage! The car was delivered to our door, no shipping charge. They also follow-up after the sale to be sure you are happy. Got personal service throughout. My wife and I highly recommend Carvana and Carvana Orlando and their authorized repair facility TIreChoice (Colony in The Villages Fl.). Also, if you have a favored mechanic not on their list, you can go their instead, but then you pay a maximum $50 co-pay. KJP and MPP The Villages, FL More

Carvana’s customer service was great throughout the process; accessible, knowledgeable, patient, friendly, helpful, respectful and articulate. We appreciated being able to learn everything about the ca process; accessible, knowledgeable, patient, friendly, helpful, respectful and articulate. We appreciated being able to learn everything about the car, including its history and the specific services that Carvana had done to it before committing to the purchase.. More

Pretty good The car was delivered late and we were not notified until about 1.5 hours before we were supposed to pick up the car. The folks at Carvana did a good The car was delivered late and we were not notified until about 1.5 hours before we were supposed to pick up the car. The folks at Carvana did a good job of making up for their mistake but it took 4 additional days to receive the car. The car itself was nice. While it has a clean Carfax, sections have been re-painted so the car is likely overpriced given the likelihood that it has been in an accident. We were happy with the trade value for the car we traded to Carvana. More

Best first car buying experience. They answered all and any questions I had and still may have. I would continue to do business with them any questions I had and still may have. I would continue to do business with them More

Awesome buying experience- customer service is top notch- so why the 4 stars and not 5 you ask? I would definitely buy again- reason for 4 stars is the cleanliness of the car- found old receipts stuffed und so why the 4 stars and not 5 you ask? I would definitely buy again- reason for 4 stars is the cleanliness of the car- found old receipts stuffed under the seat- some food (?) in the center console - just the little stuff that brought it down. Great car buying experience!!! More

Gave me the highest trade value and contact representative was very helpful. Process was smooth. Would definitely recommend and use again. Uploading document a and setting up pickup was a breez representative was very helpful. Process was smooth. Would definitely recommend and use again. Uploading document a and setting up pickup was a breeze. More

Jan was very professional and transaction went very smooth. I would recommend going through carvana for good price and professional service. The only thing I would recommend carvana to have is secure smooth. I would recommend going through carvana for good price and professional service. The only thing I would recommend carvana to have is secure code system to avoid any scammers. More