Carvana

The first car I chose there were 2 different mechanical issues that caused multiple week delays that I didn’t find out until the day before pickup. The second car pickup process was seamless, the employees issues that caused multiple week delays that I didn’t find out until the day before pickup. The second car pickup process was seamless, the employees at Carvana were helpful and awesome. during the 7 day trial the car had the engine light come on. But the warranty quickly took care of it at no cost to me. Used cars can. One with an issue or two, so knowing the warranty is easy to deal with is an stress relief. The car overall is nice and my main complaint is in how delays in pickup occur with minimal notice. More

Better Than Plunging Brooch Pins In My Eyes Which is how I feel just thinking about going to a regular dealership these days. Two cars back I stopped visiting dealerships, as my choices have bee Which is how I feel just thinking about going to a regular dealership these days. Two cars back I stopped visiting dealerships, as my choices have been terribly limited, until fairly recently, by the type of vehicles I require (electric). I would simply determine the exact vehicle I required, contact the dealers by email, and refuse to "come on down". I would tell them exactly what I was seeking, and if they did not have the form-factor and price that I required, I saved a LOT of time by not "coming on down". Last time around my lease was up and of course I waited until the last minute to start shopping. A quick check showed that a lease-return Chevy BOLT was the best deal on an EV this week, so I scanned all the trades, CraigsList, etc. The best numbers kept coming up on cars from Carvana. In my experience, all the cars on Carvana were about $2K cheaper than the best advertised deal I could find anywhere else. And the value of NOT having to go to a dealership and "haggle"? PRICELESS! So the Friday after I turned in my old lease, I got on the computer and bought a car, and Carvana delivered it to my house the following Monday. Was I nervous? You bet. But my FCU said they had done business with them before and had no red flags for me. I looked for super crappy reviews, and found a few, but not in numbers sufficient to scare me off The rep who delivered it was a cool cat who liked his job, so Carvana must be a good company to work for. OK, nothing is perfect, right? The car was not as clean as I could have made it, though it was still in really good shape despite being three years old. If they need to improve anything, I would recommend they work on their pre-sale auto detailing. Most of the bad reviews I read were regarding the car not being cleaned thoroughly. Other than that, I can't recommend Carvana more highly. Buying a car off the internets is no longer crazy talk, so come on down! More

Best Experience EVER!!! I purchased my vehicle in November. The WHOLE entire process was the easiest, best, quickest experience EVER in car buying. After my car wreck, I was I purchased my vehicle in November. The WHOLE entire process was the easiest, best, quickest experience EVER in car buying. After my car wreck, I was going back and forth to therapy, while working, and picking up my son from school. I was doing all of this in a rental vehicle. The ability to chose the type of vehicle I wanted, within the price range I desired, after work, after dinner, after my son was asleep was PRICELESS. They handled ALL of the paperwork. I chose to do the vending machine at night, so my son could see it and it was an incredibly cool time. The process at the vending machine picking up my car was less than 20 min. After this experience there is NO reason for me to ever go back to a car lot to purchase a vehicle. Oh, NO negotiating. Their price is their price. Not to mention the seven day return policy, and they DON'T run your credit again if you return it and chose another one, unlike some car dealerships. Thanks for allowing me to tell you about my experience. More

What I expected for the price For the price that we paid for the vehicle and the trade-in worth for my 2018 Jeep. I was happy with the experience. All customer service representati For the price that we paid for the vehicle and the trade-in worth for my 2018 Jeep. I was happy with the experience. All customer service representatives were kind and easy to work with—no crazy hold times or offshore call centers. Our delivery guy Mark was great, made the experience very easy! Where I was disappointed was the exterior condition of the car. In the online profile of my vehicle, it said there were three imperfections. This was very much, not true. There are at least eight significant paint chips that require fixing to prevent rusting. And the interior had many stains, and honestly wasn't that clean. The curb guard fell off in the first 100 miles, and I had to take it to a shop for evaluation. The silver lining here is that the repair process was very, very easy. So what I will tell you is that if the exterior condition is high up on your list of needs, I would not choose the online purchase option, but go to an in-person location. More

This car buying experience was fantastic! Everyone I dealt with made this a very positive experience for me! I highly recommend using Carvana for your next car buying experience!! dealt with made this a very positive experience for me! I highly recommend using Carvana for your next car buying experience!! More

This was our second purchase with Carvana. And it was just as easy the second time as the first. This purchase we did not like our first choice of vehicle. I made a call that we were not happy with what just as easy the second time as the first. This purchase we did not like our first choice of vehicle. I made a call that we were not happy with what we chose and it was super easy to get a second vehicle out to us. This jeep we fell in love with and there was 100% no hassle at all. This will be the way we purchase cars, won’t be seeing a dealership again More