Carvana

Easy, best car ever, no expending time on dealership. Love it! And they wives the best care of me on the delivery with carava Love it! And they wives the best care of me on the delivery with carava More

My new to me VW with 50K miles arrived and looked, smelled and drove like a new car. Completely clean inside and out. This was a very easy purchase experience. smelled and drove like a new car. Completely clean inside and out. This was a very easy purchase experience. More

Very easy to purchase. Fantastic service, and I love my new car and they where very helpful with every step. I look forward to the outstanding service I get from carvana Fantastic service, and I love my new car and they where very helpful with every step. I look forward to the outstanding service I get from carvana More

First car I received was not all what it was shown to be. I was quite disappointed. Got in contact, let the reps know what the issues were. Picked out the second car, had a few delays but given the circumsta I was quite disappointed. Got in contact, let the reps know what the issues were. Picked out the second car, had a few delays but given the circumstances, it was understandable. Lizzy, the one that delivered my current car, was outstanding and very helpful. She answered all my questions and even told me a few things about the car and how it drove before it was delivered. You could tell she cares about her job and her clientele. More

My Carvana advocate(gentleman who delivered car),John was amazing! He was so helpful, knowledgeable and kind. amazing! He was so helpful, knowledgeable and kind. More

Carvana was by far the easiest way to buy a new car; especially with a trade in. I even got more money for my trade in than anywhere local! Everything was communicated clearly and always in a timely man especially with a trade in. I even got more money for my trade in than anywhere local! Everything was communicated clearly and always in a timely manner. More

The car came with several cosmetic issues that were not disclosed and then the dealer didn't honor the repair requests. The tires came with a slow leak, the windshield wipers came torn, the seats had stain disclosed and then the dealer didn't honor the repair requests. The tires came with a slow leak, the windshield wipers came torn, the seats had stains that weren't photographed. A simple oil change and filter change wasn't done. The car didn't even come detailed or cleaned. Their customer service is below average and extremely hard to get a hold of. They also wouldn't help with the referral code. It is just frustrating that each person you talk to tells you a different thing. More

I picked up my vehicle from one of the vending machines. The vehicle had some minor cosmetic issues that were not listed on the vehicle description, and it came with the wrong type of floor mats. I called C The vehicle had some minor cosmetic issues that were not listed on the vehicle description, and it came with the wrong type of floor mats. I called Customer Care and they issued a credit for the floor mats, and are reviewing the decision of the warranty company regarding another minor issue. The experience with Customer Care was pleasant and flawless. More

Overall, we are satisfied with the purchase and the process, at least from a website/telephone support perspective. My only issue is that the experience picking up the car was not at all as described process, at least from a website/telephone support perspective. My only issue is that the experience picking up the car was not at all as described (multiple times). We were not asked the inspect the car or take it for a test drive, and the small pickup space was full of people, despite us being told we couldn't bring the whole family. When we arrived, we signed the papers and then got the car down from the vending machine. As soon as it came out, the employee gave us the keys and that was it. When I asked about looking the car over and taking the test drive, her response was that I didn't need to come back because I already signed the papers. She then disappeared and I never saw her again. Not at all the way this process was repeatedly described by the people on the phone. All the same, the vehicle is fine and the process wasn't too onerous, so I would definitely purchase again. I just think it would be helpful for people to not be given an inaccurate description of what to expect. More