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Carvana

Tempe, AZ

3.5
10,125 Reviews

HQ

Tempe, AZ

85281

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10,125 Reviews of Carvana

October 22, 2022

Although there were a few bumps in the road, each time I reached out to a representative, they were very professional and extremely helpful. The process was easy, steps clearly defined, and website user fri More

by christinepet96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry, everyone I spoke with was great, but I don't remember any names (my purchase was awhile ago and I just now getting to this survey)
October 22, 2022

Don't deal with Carvana. We have bought and sold 3 cards from/to them. Why not to buy from them: They sold us a vehicle with significant frame rust caused by road salt. A More

by ablessedtech
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carvana & Bridgecrest
Oct 24, 2022 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

October 21, 2022

Best customer service ever. All contacts I had were with "real people" who answered my questions in a speedy and professional way. More

by WFB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
October 21, 2022

By far the easiest way to purchase a vehicle. Amazingly easy and transparent with their information on your vehicle. Even the minor issue (cosmetic) was shown to me and repair was initiated whe More

by joybellsellers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
October 21, 2022

DON’T PURCHASE THROUGH CARVANA! !! I had purchased a vehicle through them several years ago and it was the best experience ever, so simple and pleasant. Apparently things have change More

by Amanda K
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarred, Jaun, Eli
October 21, 2022

It was rough at first but then I found my car and the team was very helpful with the trade in and buying process. More

by loradragovich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edith
October 19, 2022

Great car buying experience! Wish I would have checked the tires a bit better though. More

by kyabear1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
October 19, 2022

This is my second time in 2 years to buy a car from Carvana, and once again the process was seamless! Great experience, great people, totally satisfied. More

by kmartin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reyes
October 19, 2022

Sorry Guys I want to write a great review but I bought a black car that turned out to be blue. The delivery left me with a lot of questions I had to find out on my own. The car was dirty with no floor mats. More

by Kingafton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
??? Don't know
Oct 20, 2022 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please note you can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Kind regards, your Carvana Team

Oct 20, 2022 -

Kingafton responded

I get it . Sometimes things don't work out the way we want. I had an oil change done and bought washer fluid and went to a BMW Dealer to buy floor mats. Nothing I could do about the color. At least it's dark navy blue. It does look black sometimes. I checked the vin and it did come from the factory blue. Afton Lee

October 19, 2022

Best New way to buy a new car. No hassle, easy, no haggling, no hounding from a dealer, take your time and get what YOU want...and they delivered. More

by brewerangela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember her name.
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