Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,127 Reviews of Carvana
April 09, 2020
Would have been great without the "pandemic disarray." The people involved were all very helpful. Especially those who helped me receive my car in the Sacramento area rather than having to fly to Ontario, The people involved were all very helpful. Especially those who helped me receive my car in the Sacramento area rather than having to fly to Ontario, CA to pick it up. Unfortunately, the Covid-19 restrictions caused quite a bit of confusion and delay. But in the end, the final outcome turned out to be much more convenient than my initial plan for getting the car. Thanks for all the help your people provided during this unusual time for buying and doing business. More
by lavala
Employees Worked With
Amy Blackwell
April 08, 2020
017 GMC Acadia It was such an easy experience, no having to deal with salesperson at a dealership, I did it at a pace, in a quiet room wow I am amaze how easy it was It was such an easy experience, no having to deal with salesperson at a dealership, I did it at a pace, in a quiet room wow I am amaze how easy it was. I still can believe I got the car! Everything went smoothly, the people I came in contact with were very courteous, knowledgeable, I will definetily recommend Carvana to my friends and family. Thank you Carvana! More
by mollie
Employees Worked With
Jay, Peter
April 08, 2020
The Carvana experience was much smoother than I had imagined. I know what car I wanted, which is key when car shopping online :-) , and was able to find the model, color, and trim level I wanted at a g imagined. I know what car I wanted, which is key when car shopping online :-) , and was able to find the model, color, and trim level I wanted at a great price. Once I found the car, 10 minutes later it was scheduled for delivery! Advocates that follow with you are great and very helpful. Car arrived right on schedule and was exactly as described on the site. More
by ericb
Employees Worked With
N/A
April 08, 2020
It really is as easy as you would expect My experience in buying cars at a dealership was that you had to go through a good two hours of paperwork, much of which seemed unnecessary, in additi My experience in buying cars at a dealership was that you had to go through a good two hours of paperwork, much of which seemed unnecessary, in addition to the first-person pitch for extra services and add-ons. I had hopes that Carvana would be different, and it was! Of course paperwork has to be involved, but it was efficient. The car delivery was on schedule, and Fernanda did an efficient job and was friendly throughout. I think I got a great car and never felt pressured, or that someone was wasting my time. More
by Glenn
Employees Worked With
Fernanda Alcantara
April 08, 2020
Easy to work with, but car had some issues I'm writing this with the knowledge that Covid-19 has likely put a strain on Carvana's resources, as it has for just about every business in America. I'm writing this with the knowledge that Covid-19 has likely put a strain on Carvana's resources, as it has for just about every business in America. Carvana's customer service and communication were great, and my 2018 Buick Encore arrived as advertised on the outside. It was also delivered to my house right on time. But there have been a few issues with the vehicle itself. There are some non-safety repairs that I've already had to visit a local Buick dealership to fix. The interior of the vehicle wasn't as clean as I expect a car I buy from a dealership to be. There were several stickers on the front windshield that weren't removed, which obviously indicated that this vehicle was previously used as a rental car. And the battery inside the keyless remote is already about to die. Overall, this seemed a bit like a rush job by what I'm guessing was a skeleton crew. I absolutely love the car itself, and I got it for a price that I wouldn't be able to get anywhere else. But I'm a little disappointed in the follow-through. I went through Carvana because so many friends had positive experiences. I wish mine was as positive. I probably will not use Carvana for my next vehicle purchase. More
by arizonabay20
Employees Worked With
Joslyn (over the phone), Don't remember the gentleman's name who delivered the vehicle. Joslyn was terrific.
April 08, 2020
It was a very easy way to purchase a vehicle and I am very very happy😀 i’m glad I listened to a coworker about buying through a Carvana. very very happy😀 i’m glad I listened to a coworker about buying through a Carvana. More
by bacmaidn
Employees Worked With
All the employees I had contact with were fabulous I wish I would’ve written down their names
April 08, 2020
Helpful and Friendly My experience has been nothing but pleasurable. Specifically, during this pandemic they provided a "touchless" experience. Also, the young lady that My experience has been nothing but pleasurable. Specifically, during this pandemic they provided a "touchless" experience. Also, the young lady that brought the car to me was extremely helpful and very friendly. Thanks so much! More
by Bubs
Employees Worked With
Brianna
April 08, 2020
Easy and Fast What a great way to buy a car! Very happy with experience and my next car will come from Carvana as well. Easy to review and pick out a car. Great inf What a great way to buy a car! Very happy with experience and my next car will come from Carvana as well. Easy to review and pick out a car. Great information on car inspection (what they fixed and what was fine). Fast Delivery. Friendly Service. Car Registration slower than normal but expected during these difficult times More
by kennethmerlin
Employees Worked With
Do not recall specific names
April 08, 2020
Easy and Stress Free I dread going to dealerships to purchase cars for a couple of reasons. When you arrive, the sales people swarm you so you don't even get the opportun I dread going to dealerships to purchase cars for a couple of reasons. When you arrive, the sales people swarm you so you don't even get the opportunity to just browse. They don't have your interest at heart and are always trying to sell you something else than what you came for. When it comes time to talk financing, they ALWAYS want more and more for the down payment even after you have communicated what you are willing to put down. The whole experience is aggravating from start to finish, and after spending 4-5 hours to finalize the deal, I am always annoyed when I leave. From the initial process of selecting a car through finalizing the financing, the Carvana experience is one of a kind! I will never deal with another dealership when purchasing cars. More
by Angie J
Employees Worked With
Can't remember her name but she was AWESOME!!
April 08, 2020
This is the only way I will purchase any vehicle from now on. The process was incredibly easy and there were absolutely no hidden fees. What you see is what you pay. The delivery driver was also amazing (tha on. The process was incredibly easy and there were absolutely no hidden fees. What you see is what you pay. The delivery driver was also amazing (thanks Jake) and they are very conscious about social distancing during these strange times. They made buying a car fun. More
by David H
Employees Worked With
Jake
