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Carvana
Tempe, AZ
10,127 Reviews
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10,127 Reviews of Carvana
April 10, 2020
Had a few hiccups with delivery but in the end all went well The online ordering was really quick, easy and painless. The day I scheduled to receive my delivery, my state issued a shelter-in-place so my deliver The online ordering was really quick, easy and painless. The day I scheduled to receive my delivery, my state issued a shelter-in-place so my delivery needed to be rescheduled. On the day my delivery was rescheduled they called back stating they needed to reschedule again because they were backlogged with deliveries (at this point my state said online car-shopping was okay to do). Can't blame them for the pandemic. Third time was a charm - they arrived at my home on time and the paperwork was easy to do. Despite the bumps in the road, I would use them again and I would recommend them to others. More
by Happy Buyer
Employees Worked With
Can't remember
April 10, 2020
Dealer Great...Website, not so much Every part of the process was 5 star EXCEPT the website. My wife and I were buying a car and nowhere can you list a co-buyer. However, when you proc Every part of the process was 5 star EXCEPT the website. My wife and I were buying a car and nowhere can you list a co-buyer. However, when you proceed to sign final documents, there is a place for a co-buyer, HUH? I did not use the high interest rate that Carvana offered and went through my credit union. Even if I used Carvana finance you still could not add a co-buyer. Thankfully my credit union knew the problem and had an easy work-around. More
by aflyby
Employees Worked With
Don't remember
April 09, 2020
Amazing customer service,makes the whole process easy Definitely recommend to any one looking to purchase a car. I am so happy I decided to use Carvana Definitely recommend to any one looking to purchase a car. I am so happy I decided to use Carvana More
by Jenniferconnolly849
Employees Worked With
A couple different ones
April 09, 2020
Carvana is my place to buy my cars I bought my wife a car this past February and very pleased with the whole, stress free process. I decided to buy myself a car this past March. Now, w I bought my wife a car this past February and very pleased with the whole, stress free process. I decided to buy myself a car this past March. Now, we have two Chevy Impala LT with low mileages. I am in heaven. I could not be any happier with Carvana. More
by mcrazy4czar
Employees Worked With
Several staff on the phone and two delivery's drivers
April 09, 2020
Easy, quick and convenient! Everyone I dealt with was super friendly and knowledgeable! Great option for car buying- will probably never go back to the regular car lots for future purchases. Great sel super friendly and knowledgeable! Great option for car buying- will probably never go back to the regular car lots for future purchases. Great selection and feel like I got a great car at a fair price! More
by Roamfree077
Employees Worked With
Kansas City location
April 09, 2020
Only way to buy. Very easy, the only way to buy. The hard part was deciding on which vehicle. They walk you though every step of the way making it easy. I recommend b Very easy, the only way to buy. The hard part was deciding on which vehicle. They walk you though every step of the way making it easy. I recommend buying from Carvana, the only way I would buy another vehicle. More
by js122349
Employees Worked With
Sebastian
April 09, 2020
I began the purchase process with car A. I decided that car A was not equipped the way I wanted so after delivery, knowing that I could exchange the vehicle, I went back online and found the same model and car A was not equipped the way I wanted so after delivery, knowing that I could exchange the vehicle, I went back online and found the same model and year car with the equipment I wanted. I called Carvana and told them I wanted to exchange the first car. They said that I had to repeat the purchasing process for car B and they would make the switch. It wasn’t really an easy exchange as now they wanted proof of income, something they didn’t ask for on car A. I satisfied their requirements and then called again to make certain that car B was equipped with what I wanted. Caravan assured me that it was equipped just as the website stated. Of course, when car B arrived it didn’t have any of the equipment that I asked about. I was then told by the man delivering the vehicle that if I exchanged car B I would have to keep the third vehicle and that no exchange would be possible. I kept car B as I liked it even though I paid at least $1,000 for equipment that I did not receive. Prior to this I was in a bad car accident that totaled my previous vehicle and I accepted car B because I just wasn’t up to the hassle of dealing with Carava and their Bait and Switch tactics. More
by Jones9690
Employees Worked With
It was not one individual.
April 09, 2020
Easy Enough, BUT! I liked the fact that you don't have to leave home to buy a car! The process was very simple.......and I do like my car! BUT, I was not happy when I g I liked the fact that you don't have to leave home to buy a car! The process was very simple.......and I do like my car! BUT, I was not happy when I got the car......it was extremely dirty inside so the first thing I had to do is get it detailed inside. 2nd, Carvana never disclosed to me that the car was repainted (they should have) and wherever they got the car painted they did a CRAP job masking and painting the car. I had to have over spay removed from ALL of the windows, I had to have over spray removed from the rubber trim around the windows and there is over spray on the car itself! I had that removed as well. And because I did not want to deal with Carvana's So-Called warranty and insurance agency, I paid for all of this myself.....Which cost me out of pocket almost $800.00 dollars and the ONLY reason i did not send the car back is because I like the car and I new it could be fixed quite easily with a little bit of money! Yeah, I am pretty disappointed with Carvana and I will probably never use them again..........Now that the car is fixed, I love the car......... More
by ToddofEnterpriseORE
Employees Worked With
Travis
April 09, 2020
NO PROBLENS. THINGS WENT VERY WELL. GREAT STAFF. A COUPLE OF BUMPS ALONG THE WAY. THATS TO BE EXPECPED. KEEP UP THE GOOD WORK. I AM ALREADY PLANING NEXT CAR. THINGS WENT VERY WELL. GREAT STAFF. A COUPLE OF BUMPS ALONG THE WAY. THATS TO BE EXPECPED. KEEP UP THE GOOD WORK. I AM ALREADY PLANING NEXT CAR..... More
by MTCROMER
Employees Worked With
MEGAN
