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Carvana

Tempe, AZ

3.5
10,125 Reviews

HQ

Tempe, AZ

85281

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10,125 Reviews of Carvana

November 03, 2022

Carvana sold me a broken car. I feel played by carvana. They dont even give full rental car coverage. More

by megan s
Recommend Dealer
No
Employees Worked With
Also I would d like to say that Autumn or Adam was great, however, i believe his name was john, I also worked with him. It was very evident that John did not like his job
Nov 03, 2022 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

November 03, 2022

Little disappointed, key fab batteries were dead and tire pressure low upon arrival. Delivery took a really long time More

by Jsolis132
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot
November 02, 2022

The buying experience with Carvana was excellent and exceeded my expectations from selecting the perfect vehicle online to the delivery and post-purchase follow-up. The delivery person was extremely fr More

by WillKirk3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew (Louisiana Logistics Manager) who delivered my vehicle
November 02, 2022

Easy to work with. Wouldn't hesitate to use again. Car is exactly as shown. More

by jncrooks4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
November 02, 2022

After going to three different car lots, I realized that Carvana said me much more time and stress. No pushy salesperson trying to force a car on me. Carvana also had much larger inventory of vehicles to se More

by Tom W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
November 02, 2022

I’m sure the people are nice, but I only received a half a tank of gas in my new car. Additionally, the taxes went up $200 more than what was shown online. You definitely pay more for the convenience of not More

by HJaeger
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy
Nov 02, 2022 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

November 02, 2022

Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all t More

by krazykatz04
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various reps
Nov 03, 2022 -

Carvana responded

Thank you for your honest feedback. It saddens us to hear that you encountered some roadblocks during the purchase process which created a less than exceptional experience. At Carvana, we recognize that everyone’s situation is different and apologize if our verification process lacked timeliness and clear communication. Our goal is to use your feedback to continue to improve our underwriting/verification process.

November 01, 2022

It was fantastic and easy, no hassle, very straight forward. Had no problems. Thumps up More

by gramxanadu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No remember name
November 01, 2022

Honestly I would never buy another car nowhere else is so easy and convenience the whole process was fast and people who I spoke were very helpful thanks Carvana to make my life easier!! I would recommend � More

by Sonia.rivera86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
October 31, 2022

Never wrote me back. Was not able to even learn about the car, i tried to locate the car on their website and it didnt exist. More

by Jgelbwaks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Nov 01, 2022 -

Carvana responded

We are so sorry we made you wait. Being available for our customers is incredibly important to us and we are continuing to focus our efforts on improving our wait times. If you still have concerns and cannot get through to an advocate you can also utilize our 24/7 chat service or our FAQs page. Thank you for your feedback.

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