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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
November 05, 2022
Completely awful experience! Do business else ware, their advertisement assertions of customer care are a complete myth. After 3 weeks of being strung along, 3 pickup reschedul Do business else ware, their advertisement assertions of customer care are a complete myth. After 3 weeks of being strung along, 3 pickup reschedules, and no explanations as to why other then "Well this is what my system is telling me", I told them to keep it. I was more then willing to make the 5 hours drive to one of their hubs to collect the vehicle because the would deliver it to me. Took time off of work on two occasions to make the trip because I had received multiple communications that the vehicle was ready, on to me called off and rescheduled at the last second. Even after calling the night before to verify that everything was set they find issues with the vehicle inspection that should have happened long before 24 hour prior to my pickup. Even when they canceled, I kept getting assurances from emails and live people on the phone that they were ready for me to pick it up. Awful logistics, 2 of 7 customer service reps were any help at all, no regard for purchasers time. To top everything off, they had no problem cashing my lenders check way before the vehicle even arrived at the pickup hub. More
by BSPCAM
Employees Worked With
Jim
November 04, 2022
We had gotten all of our paperwork and financials in line and had a cashiers check waiting. We decided on a huge down so that the financing could be used to build my daughters credit. On the 28th we were pro and had a cashiers check waiting. We decided on a huge down so that the financing could be used to build my daughters credit. On the 28th we were promised a 31st delivery… the day came and went… no delivery. Getting through to customer service is an act of God and took three hours each time talking to people who work from home and can't even transfer you to their supervisor! We were then put through the entire process again because they "accidentally released the car." Then a delivery was promised for the 3rd. Again the delivery time passed and we never got the car! Now we are stuck with a car that was ready for trade in and the whole process of reversing the financing and getting the down back. Not to mention the hit to everyone's credit, to no avail! After all this we dont even want their car! I have had better experiences getting knee reconstruction and dental surgery. DO NOT BUY FROM CARVANA! They have had their licenses revoked in several states for bad business practices and now I see why! After researching, I found several law suits pending against them. Wish I had done the homework before engaging with them. What seems easy is not always how it follows through. More
by MJ L——
Employees Worked With
Customer service call center
November 04, 2022
Worst car buying experience ever, not just this specific location but Carvana entirely. DO NOT BUY FROM HERE, honestly even the bad dealership experience is better than this. I have spend over 10 hours on t location but Carvana entirely. DO NOT BUY FROM HERE, honestly even the bad dealership experience is better than this. I have spend over 10 hours on the phone during the buying process and after to solve issues they caused. Will also need to spend over 8 hours corrected there errors in terms of issues with vehicle and registration errors they made. This will also cost me hundreds if not thousands of dollars. DO NOT BUY FROM CARVANA. Save yourself hours of headaches and pain. More
by John A
Employees Worked With
Unknown
November 03, 2022
Carvana sold me a broken car. I feel played by carvana. They dont even give full rental car coverage. I feel played by carvana. They dont even give full rental car coverage. More
by megan s
Employees Worked With
Also I would d like to say that Autumn or Adam was great, however, i believe his name was john, I also worked with him. It was very evident that John did not like his job
November 02, 2022
The buying experience with Carvana was excellent and exceeded my expectations from selecting the perfect vehicle online to the delivery and post-purchase follow-up. The delivery person was extremely fr exceeded my expectations from selecting the perfect vehicle online to the delivery and post-purchase follow-up. The delivery person was extremely friendly, went over every detail of the vehicle, explained the next steps and answered all my questions. Throughout the entire process, Carvana kept me informed every step of the way making it a very comfortable experience. Carvana's 7-day no-questions-asked return policy and generous warranty really gave me peace of mind with buying a vehicle online. The vehicle I purchased exceeded my expectations and Carvana made the buying experience the best I have ever had. I am trilled with my purchase and will definitely purchase another vehicle through Carvana again in the future. I have already shared my wonderful buying experience with friends and family and recommend Carvana highly. Thanks Carvana for revolutionizing the vehicle buying experience! More
by WillKirk3
Employees Worked With
Drew (Louisiana Logistics Manager) who delivered my vehicle
November 02, 2022
After going to three different car lots, I realized that Carvana said me much more time and stress. No pushy salesperson trying to force a car on me. Carvana also had much larger inventory of vehicles to se Carvana said me much more time and stress. No pushy salesperson trying to force a car on me. Carvana also had much larger inventory of vehicles to select from. I would definitely be purchasing my next car this way also. More
by Tom W
Employees Worked With
N/a
November 02, 2022
I’m sure the people are nice, but I only received a half a tank of gas in my new car. Additionally, the taxes went up $200 more than what was shown online. You definitely pay more for the convenience of not a tank of gas in my new car. Additionally, the taxes went up $200 more than what was shown online. You definitely pay more for the convenience of not having to deal with a salesperson, but I’m not sure that extra convenience fee is worth it. More
by HJaeger
Employees Worked With
Randy
November 02, 2022
Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all t Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all the documents Carvana required, including a check from PNC for our autoloan, we had to start over. Found a second car. When trying to finalize the requirements, we were told Carvana does not work with PNC - despite the fact they approved the check from PNC the first go-round. So, weeks wasted, with no car. NEVER use Carvana. More
by krazykatz04
Employees Worked With
Various reps
