Carvana

Underwriting department unaccountable, dismissive, and rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directl rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directly as they called 800 number before. Supervisor I made the request to was rude and dismissive. More

Found the exact car equipped how I wanted that I had been searching for for quite some time. Had Carvana ship it in from out of state. The only noted imperfections on Carvana's website were two paint chips a searching for for quite some time. Had Carvana ship it in from out of state. The only noted imperfections on Carvana's website were two paint chips and a small scratch near the driver door handle. Everything else was a check mark in the PASS column on their inspection report. Car showed up and it was a disaster. Headlight was cracked, rear bumper cover clearly had been hit and didn't align with the quarter panel, deep 5 inch scratch on the roof, horribly gouged wheel, both front brake rotors below minimum thickness and worn unevenly, multiple undocumented cosmetic scratches and dings, and more. Also, both interior door panels looked like the vinyl was warped or peeling and someone had hot glued it back on near the windows. They got glue all over the window seals while doing so. And all this is just what I could see before bothering to get the keys to unlock the car or drive it! This is NOT what I expect from a $51,000 used car! Carvana canceled my order with almost no hassle. However, now I'm stuck with a hard credit pull on my report. And to make it worse, Carvana has already relisted the car on their website without an updated condition report. Clearly, they're fine with passing it on to the next unsuspecting, uninformed buyer. More

Less than stellar service compared to when I first bought 2 cars 2 years ago. It's the little details that truly matter. Like the fact that my vehicle should've come with two key fobs, per the photo and the 2 cars 2 years ago. It's the little details that truly matter. Like the fact that my vehicle should've come with two key fobs, per the photo and the tag on the one fob that was delivered. Instead, I was pawned off on your non-responsive repair partner. So glad you won't be an option the next time I purchase a car, which I wouldn't buy another car from you if you were still in business. More