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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

November 09, 2022

Loved everything about this process easy, efficient, and an awesome deal with my trade in! the delivery driver was sweet and arrived exactly on time! I will never purchase a vehicle from a dealer again!! More

by southrodcris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't recall
November 09, 2022

This company underhanded and will not do what they promise you . Do not do business with this company they are calling me a lier and will not stand behind there word . I would say buyer beware do not More

by Sellmore2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All the employees are slick and very under handed
Nov 10, 2022 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

November 08, 2022

Fast friendly and exactly what I expected. No surprises or unexpected situations. No hidden agenda More

by tniop234
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All of them
November 08, 2022

The process was for the most part great. Registering my vehicle has been a mess and also their app is not really up to date once you submit something. Much rather call them than using their More

by Hallzyjake10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sophia
November 08, 2022

Simply awesome. Outstanding customer service. Simple process. Straight forward answers. No games or hassles. Great deals. More

by Rgalindez5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Several
November 07, 2022

The process leading up to the pick up/test o the vehicle was seamless and easy -no problems at all. The day of pick up was great as well. Our appointment time was met and the car was as described. The staf More

by ahernbrianpatrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm sorry I don't remember. It Louisville, KY vending site - Saturday pickup.
November 07, 2022

The car is nice and smooth to drive. I thought it had a remote starter but did not see one. On the overall, nice sport car to own by anyone who loves excitement and smoothness. More

by eric.henshaw65
Recommend Dealer
Yes
Employees Worked With
Sebastian
November 06, 2022

The online site needs to have better standards of inspections. The vehicle I purchased only had two cosmetic details noted. Upon receiving my vehicle I notated seven along with bald tires and a six y More

by jomolar2304
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 07, 2022 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7.

November 06, 2022

Carvana has performed exceedingly well -- from the beginning of my car search through receiving my registration and plates. 😀 So far, I have nothing but good things to say about them. Thanks Te More

by Bilojohn1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
November 05, 2022

Easy to start but I wish financing was easier. Delivery was very easy and convenient More

by ricky48ford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deborah Morrison
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