Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

November 14, 2022

This was the easiest car buying experience of my life. I will never buy a car any other way again! More

by Slowens02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember
November 14, 2022

Bought a car 4 months ago from carvana took it in to be serviced because of the oil leaks in the rattling under the hood it appears that bolts had been broke it on the pan gasket for the oil pan valve cove More

by Bogle.mark2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Customer service
Nov 15, 2022 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

Nov 15, 2022 -

Bogle.mark2020 responded

My wife is lori Bogle, she is the purchaser of the 2019 kia forte. Her email address is bogleloril@gmail.com. we have had this car for 4 months and 4 days. Kia service department did a video of underneath the kia and was shocked by what carvana's team did to make a sale. We are patiently waiting for a carvana representative to get back to us so we can reverse this transaction. Broken bolts and sealant pressed into the bolt holes and cracked gaskets is not ok.

November 13, 2022

Thee WORST experience I've ever had when it comes to buying a car. They let the time run out on my sale twice. On 2 different cars. And when I finally was able to purchase a car, they rescheduled my del More

by tcallen20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Idk
Nov 15, 2022 -

Carvana responded

Thank you for your honest feedback. It saddens us to hear that you encountered some roadblocks during the purchase process which created a less than exceptional experience. At Carvana, we recognize that everyone’s situation is different and apologize if our verification process lacked timeliness and clear communication. Our goal is to use your feedback to continue to improve our underwriting/verification process. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle.

November 12, 2022

Very well treatment from the beginning to the end Amazing digital coordination on every step More

by Rverdeses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda, Iris, Roman
November 12, 2022

My experience with Carvana has been nothing short of HEAVENLY 👼🙌🙏😃 It’s no wonder their logo is a car with an angel halo 😇 If you want a SUPER EASY & hassle free car buying experience, go to Carv More

by WMM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian text bot, SilverRock, Bridgecrest
November 10, 2022

I am an extremely busy person, and this sometimes means cutting corners to get things done. We all know that car buying and selling can take up an enormous amount of time and we walk away wondering if we More

by tiffani.brewer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
November 10, 2022

This was the easiest car buying experience I’ve had! The process was simple and convenient! More

by tlroberts0613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
November 10, 2022

Much better than going to a dealer and wasting the day over the price you pay. More

by oriephillips
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Audrea
November 10, 2022

I like the process of viewing info and selecting vehicles. But the process to finalize transaction was more of a hassle than any other vehicle I purchased. I we also disappointed vehicle was not a More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Various
November 09, 2022

Easy process, fair trade in value, excellent pricing, no pressure, relaxed experience from the start to the end. Less than twenty minutes to trade in car in drive in new car. Never had the agent need to tal More

by tnewsham5668
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no name
...
77
...