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Carvana
Tempe, AZ
10,122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,122 Reviews of Carvana
November 15, 2022
I am still in awe about how easy it was to get this car. Carvana has got a good thing going, here. Hope they can maintain a high level of quality service, despite being so busy! Carvana has got a good thing going, here. Hope they can maintain a high level of quality service, despite being so busy! More
by bonordenkyle
Employees Worked With
Michelle
November 14, 2022
The car I wanted with every possible struggle I couldn't imagine. I love my car, that's why I chose it. If you are looking for something in particular, carvana is a great place to look. However, my car arri imagine. I love my car, that's why I chose it. If you are looking for something in particular, carvana is a great place to look. However, my car arrived 22 days after our original contract. Based on that contract I sold my previous car. This left me paying thousands in rental fees. When I came to carvana for help...let me just say don't bother with their customer service. They lie out of their teeth. I call one person they give me one reason which turns into three. So....maybe if I go through the text service that person won't suck...oh wow...there answer is different. Give it to me straight, don't lie. This is the worst experience. My car arrived 22 days late with a screw in the tire. This is something they must have overlooked in their rigorous inspection that supposedly delayed my delivery. Good thing I purchased a warrant plan cause f**k me if I didn't. They just told me good luck deal with it on your own. Not to mention the undisclosed scratches on all my rims/overall damage. I would never recommend carvana, unless you can't find the EXACT car you are looking for anywhere elsewhere. More
by moriahcountryman
Employees Worked With
Not the employees fault
November 14, 2022
Bought a car 4 months ago from carvana took it in to be serviced because of the oil leaks in the rattling under the hood it appears that bolts had been broke it on the pan gasket for the oil pan valve cove serviced because of the oil leaks in the rattling under the hood it appears that bolts had been broke it on the pan gasket for the oil pan valve cover gasket timing chain cover they had glued it back together after repairing something on the inside of the engine and our warranty is now our manufacturer warranty is now avoided because somebody had been working on his engine carvanha reduces to work with us on getting this problem resolved we were told that they completely went through and checked everything I had to buy a new windshield wipers for the car the first day because these were destroyed my wife was told and has it in writing that it was a turbo engine it is not a turbo engine the lies and deceit just keep piling up More
by Bogle.mark2020
Employees Worked With
Customer service
November 13, 2022
Thee WORST experience I've ever had when it comes to buying a car. They let the time run out on my sale twice. On 2 different cars. And when I finally was able to purchase a car, they rescheduled my del buying a car. They let the time run out on my sale twice. On 2 different cars. And when I finally was able to purchase a car, they rescheduled my delivery date 3 time.... I do not recommend to anyone... More
by tcallen20
Employees Worked With
Idk
November 12, 2022
My experience with Carvana has been nothing short of HEAVENLY 👼🙌🙏😃 It’s no wonder their logo is a car with an angel halo 😇 If you want a SUPER EASY & hassle free car buying experience, go to Carv HEAVENLY 👼🙌🙏😃 It’s no wonder their logo is a car with an angel halo 😇 If you want a SUPER EASY & hassle free car buying experience, go to Carvan.com The whole entire process has been quite AMAZING. In this day & age we come to expect some difficult situations & getting “no” answers. Everyone & everything about carvana is absolutely (I’ll say it again) HEAVENLY 😇❣️ Thank you Carvana ❣️ I was blown away by the awesome and very pleasant experience 😃 I went to the “other” online car place & found it VERY limited on finance options. So on my way home my mom had found the exact car I was looking for on carvana.com….year make mileage and color. Got on the computer & completed purchase less than an hour later 🤗 Car was delivered to my house a few days later ! From a REAL LIFE customer 💙 THANKFUL 🙌 GRATEFUL 🙏 BLESSED 😇 for Carvana 😍🥰 More
by WMM
Employees Worked With
Sebastian text bot, SilverRock, Bridgecrest
November 10, 2022
I am an extremely busy person, and this sometimes means cutting corners to get things done. We all know that car buying and selling can take up an enormous amount of time and we walk away wondering if we cutting corners to get things done. We all know that car buying and selling can take up an enormous amount of time and we walk away wondering if we are sold stuff we didn't need. Carvana was so completely different it was almost scary. They gave me more than I expected for my trade, and the process was fast and seamless, and I was notified the entire time of the steps. The new (used) car purchase was so easy as well. The car I selected was great, but it didn't feel right, and on the last day of my trial, I called Carvana and told them I wanted to return the car. The agent was so kind and understanding, and she explained the process. I was told to select a different vehicle, and she would take it from there. I finally ended up getting my Subaru Outback last week, and I could not be happier with it. Carvana made the entire process easy. I would do this again, and I would recommend this to others as well. A very happy and satisfied customer! More
by tiffani.brewer
Employees Worked With
None
