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Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,129 Reviews of Carvana
November 21, 2022
Underwriting department unaccountable, dismissive, and rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directl rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directly as they called 800 number before. Supervisor I made the request to was rude and dismissive. More
by Wolfantha
Employees Worked With
Cannot remember
November 20, 2022
Found the exact car equipped how I wanted that I had been searching for for quite some time. Had Carvana ship it in from out of state. The only noted imperfections on Carvana's website were two paint chips a searching for for quite some time. Had Carvana ship it in from out of state. The only noted imperfections on Carvana's website were two paint chips and a small scratch near the driver door handle. Everything else was a check mark in the PASS column on their inspection report. Car showed up and it was a disaster. Headlight was cracked, rear bumper cover clearly had been hit and didn't align with the quarter panel, deep 5 inch scratch on the roof, horribly gouged wheel, both front brake rotors below minimum thickness and worn unevenly, multiple undocumented cosmetic scratches and dings, and more. Also, both interior door panels looked like the vinyl was warped or peeling and someone had hot glued it back on near the windows. They got glue all over the window seals while doing so. And all this is just what I could see before bothering to get the keys to unlock the car or drive it! This is NOT what I expect from a $51,000 used car! Carvana canceled my order with almost no hassle. However, now I'm stuck with a hard credit pull on my report. And to make it worse, Carvana has already relisted the car on their website without an updated condition report. Clearly, they're fine with passing it on to the next unsuspecting, uninformed buyer. More
by ten10ths
Employees Worked With
Unknown
November 20, 2022
Wonderful experiencing from beginning to end. I don’t feel like I got as much for my trade-in as I could have, but it was so easy. I’m glad I chose Carvana. I’m nervous about how long it’s going I don’t feel like I got as much for my trade-in as I could have, but it was so easy. I’m glad I chose Carvana. I’m nervous about how long it’s going to take to complete the registration process but overall I’d recommend Carvana. The text support is very lacking. I’d recommend some upgrades in that department for sure. More
by ashlajara
Employees Worked With
William
November 19, 2022
Great method to buy a car. Only problem was that the battery was bad when my truck arrived. If the battery had been replaced I would have given 5 starts. Only problem was that the battery was bad when my truck arrived. If the battery had been replaced I would have given 5 starts. More
by Jlwclowery
Employees Worked With
No one
November 19, 2022
Less than stellar service compared to when I first bought 2 cars 2 years ago. It's the little details that truly matter. Like the fact that my vehicle should've come with two key fobs, per the photo and the 2 cars 2 years ago. It's the little details that truly matter. Like the fact that my vehicle should've come with two key fobs, per the photo and the tag on the one fob that was delivered. Instead, I was pawned off on your non-responsive repair partner. So glad you won't be an option the next time I purchase a car, which I wouldn't buy another car from you if you were still in business. More
by mrsdockery
Employees Worked With
IDK
November 18, 2022
This is my second purchase with Carvana and honestly the quality of the vehicles is really great and the experience is as easy as I can imagine it being quality of the vehicles is really great and the experience is as easy as I can imagine it being More
by Wussygurl
Employees Worked With
Don’t know
November 18, 2022
This has been the most pleasant car buying experience. The customer service is wonderful. During the 7 day trial period we had the vehicle inspected by our family mechanic. There were a few minor issues f The customer service is wonderful. During the 7 day trial period we had the vehicle inspected by our family mechanic. There were a few minor issues found with a shock and Carvana replaced with high rated brand. Definitely recommend More
by Cartersfamily6
Employees Worked With
Tempesett
