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Carvana

Tempe, AZ

3.5
10,125 Reviews

HQ

Tempe, AZ

85281

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10,125 Reviews of Carvana

November 24, 2022

I enjoyed the whole purchase experience. It’s the most convenient and safe way to purchase a vehicle. The selection is unlimited and the 7 day guarantee is perfect for me. Everyone was super More

by Luke Samons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Great job
November 23, 2022

Love the car, delivery and delivery person can’t get my hands free service to work car interior was in good condition and just minor scratches on the exterior that were mentioned the car feels like a 2023 More

by LaSonja Blalock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
November 23, 2022

Everything went well until delivery when the first vehicle was delivered with a problem right away. Then the second vehicle was delivered wrecked. I Love my truck, I will love it better once it is rep More

by rthayer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob did a fantastic job delivering the first vehicle.
November 23, 2022

Hard to community st times. People contacted did have a grasp of shot I needs. 26k snd you can’t get me decent Key FOB? No front plate. Your offered one did not fit right snd I More

by ronking1517
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
You mean real ones?
November 21, 2022

Easy and efficient. Only complaint is the interior truck was dirty. Floor mats had mud on them. More

by Treswartz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don’t know
November 21, 2022

Great experience easy and painless. Beats sitting in a dealership for hours trying to negotiate a fair deal. More

by Haston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otis
November 21, 2022

Underwriting department unaccountable, dismissive, and rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directl More

by Wolfantha
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Cannot remember
Nov 21, 2022 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and knowledge is essential to who Carvana is and we are sorry that your experience was anything less than that. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.

November 21, 2022

Great selection! Easy to navigate. Available 24/7 if you have any question or concerns. Reasonable prices More

by johannaparis3030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
November 21, 2022

The entire process was smooth from start to finish. Shared about it on my Facebook. Highly recommended! More

by Jcupp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra
November 20, 2022

Wonderful experiencing from beginning to end. I don’t feel like I got as much for my trade-in as I could have, but it was so easy. I’m glad I chose Carvana. I’m nervous about how long it’s going More

by ashlajara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William
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