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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

November 25, 2022

A simple and efficient experience! I’d recommend and use Carvana again. I enjoyed being able to search cars and the checkout was seamless. More

by ambermichelle126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise
November 25, 2022

DO NOT DO BUSINESS WITH THIS COMPANY. They offered me $14k for my vehicle. I was told that the offer would not change as long at the mileage was within 1k of the reported number. My dau More

by Longvalley16
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
William, Sophia
November 24, 2022

Best experience I have had in buying a car ever! From start to delivery Carvana kept me informed in ever step. Their streamline paperwork was a dream. Everything they told me was 100 percent correc More

by lufowler1954
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley Bermudez,
November 24, 2022

I enjoyed the whole purchase experience. It’s the most convenient and safe way to purchase a vehicle. The selection is unlimited and the 7 day guarantee is perfect for me. Everyone was super More

by Luke Samons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Great job
November 23, 2022

Love the car, delivery and delivery person can’t get my hands free service to work car interior was in good condition and just minor scratches on the exterior that were mentioned the car feels like a 2023 More

by LaSonja Blalock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
November 23, 2022

Everything went well until delivery when the first vehicle was delivered with a problem right away. Then the second vehicle was delivered wrecked. I Love my truck, I will love it better once it is rep More

by rthayer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob did a fantastic job delivering the first vehicle.
November 23, 2022

Hard to community st times. People contacted did have a grasp of shot I needs. 26k snd you can’t get me decent Key FOB? No front plate. Your offered one did not fit right snd I More

by ronking1517
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
You mean real ones?
November 21, 2022

Easy and efficient. Only complaint is the interior truck was dirty. Floor mats had mud on them. More

by Treswartz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don’t know
November 21, 2022

Great experience easy and painless. Beats sitting in a dealership for hours trying to negotiate a fair deal. More

by Haston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otis
November 21, 2022

Underwriting department unaccountable, dismissive, and rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directl More

by Wolfantha
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Cannot remember
Nov 21, 2022 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and knowledge is essential to who Carvana is and we are sorry that your experience was anything less than that. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.

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