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Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,129 Reviews of Carvana
November 25, 2022
When purchasing the vehicle we had no issues, that process was relatively simple. However, be prepared to reach out to Carvana because they do not reach out to you for updates. I waited almost a week process was relatively simple. However, be prepared to reach out to Carvana because they do not reach out to you for updates. I waited almost a week after purchasing the vehicle, finally called and they began to work on the shipment. The main headache is the registration. I purchased the vehicle back in August, and my temporary tag’s expired today (11/25). I still don’t have permanent tags for my vehicle. I call weekly and they continue to say “I don’t see any issues.” Today I called and let them know my tags expire and they told me to go down to my local tax office and get a temporary tag extension. They literally acted like they didn’t care. I asked when I should expect to have my permanent tags and they said “you can get three extensions in your state, so we will cross that bridge when we get there.” Avoid this place. Use your local dealers, or someone you know you can trust and that has good customer service. This place doesn’t. More
by zachblank
Employees Worked With
Victoria
November 25, 2022
A simple and efficient experience! I’d recommend and use Carvana again. I enjoyed being able to search cars and the checkout was seamless. I’d recommend and use Carvana again. I enjoyed being able to search cars and the checkout was seamless. More
by ambermichelle126
Employees Worked With
Denise
November 25, 2022
DO NOT DO BUSINESS WITH THIS COMPANY. They offered me $14k for my vehicle. I was told that the offer would not change as long at the mileage was within 1k of the reported number. My dau They offered me $14k for my vehicle. I was told that the offer would not change as long at the mileage was within 1k of the reported number. My daughter drove the vehicle home from college (500 miles). Trying to be up front, I made the mistake of reporting the add'l 500 miles - my offer dropped over $4,000 !!!!! Liars and crooks - stay away! More
by Longvalley16
Employees Worked With
William, Sophia
November 24, 2022
Best experience I have had in buying a car ever! From start to delivery Carvana kept me informed in ever step. Their streamline paperwork was a dream. Everything they told me was 100 percent correc From start to delivery Carvana kept me informed in ever step. Their streamline paperwork was a dream. Everything they told me was 100 percent correct. Upon delivery I saw two minor items on the vehicle that I pointed out to the driver. She took pictures and submitted the claim to their warranty claim. The next day I got an email telling me what to do. Best warranty on a used car I have ever seen. I can’t believe buying a car could be so easy. I would definitely buy another vehicle from Carvana. More
by lufowler1954
Employees Worked With
Ashley Bermudez,
November 24, 2022
I enjoyed the whole purchase experience. It’s the most convenient and safe way to purchase a vehicle. The selection is unlimited and the 7 day guarantee is perfect for me. Everyone was super It’s the most convenient and safe way to purchase a vehicle. The selection is unlimited and the 7 day guarantee is perfect for me. Everyone was super informative and not pushy at all. The process is perfectly designed with the buyer in mind. I loved it!!! More
by Luke Samons
Employees Worked With
Great job
November 23, 2022
Love the car, delivery and delivery person can’t get my hands free service to work car interior was in good condition and just minor scratches on the exterior that were mentioned the car feels like a 2023 hands free service to work car interior was in good condition and just minor scratches on the exterior that were mentioned the car feels like a 2023 very smooth ride , loving it for the price. More
by LaSonja Blalock
Employees Worked With
Sebastian
November 23, 2022
Everything went well until delivery when the first vehicle was delivered with a problem right away. Then the second vehicle was delivered wrecked. I Love my truck, I will love it better once it is rep vehicle was delivered with a problem right away. Then the second vehicle was delivered wrecked. I Love my truck, I will love it better once it is repaired. More
by rthayer1
Employees Worked With
Jacob did a fantastic job delivering the first vehicle.
November 23, 2022
Hard to community st times. People contacted did have a grasp of shot I needs. 26k snd you can’t get me decent Key FOB? No front plate. Your offered one did not fit right snd I People contacted did have a grasp of shot I needs. 26k snd you can’t get me decent Key FOB? No front plate. Your offered one did not fit right snd I turned it down. Bought my own. And FOB’s also. The car is beautiful in like new condition. But you guys cheap out in the process. Way too much back and forth on the phone/ computer. It’s the little things that are remembered at the end. More
by ronking1517
Employees Worked With
You mean real ones?
