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Carvana
Tempe, AZ
10,125 Reviews
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10,125 Reviews of Carvana
November 28, 2022
Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told t is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told title will be delayed. I PAID CASH , send the title More
by unsatisfied buyer
Employees Worked With
don't know
November 28, 2022
Difficult communication, confusing process, differing info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. Carvana rescheduled the delivery of my vehicle twice. And upon delivery found additional exterior damages that wasn’t shown on the listing, and it only had a half tank of gas. I appreciate the ease of finding the exact vehicle I wanted without having to scour through my local dealer lots, but the issues stated above would make me debate if it was actually worth it. More
by sarahywalker
Employees Worked With
Erik
November 25, 2022
Could make the up front purchasing process a little bit easier and add more time to get items ready to send or at least note this somewhere up front so people don't have to rush to get everything in only 3 easier and add more time to get items ready to send or at least note this somewhere up front so people don't have to rush to get everything in only 30 minutes More
by zenabitedog2020
Employees Worked With
Don't remember I spoke to several and all of them was very professional
November 25, 2022
Gave me a crap offer for my car that was in tip tip shape. 249 dollars to be exact. A buddy of mine has same car make, model and same year they offered him 10,000. My car had no issues, even had a hitc shape. 249 dollars to be exact. A buddy of mine has same car make, model and same year they offered him 10,000. My car had no issues, even had a hitch added and brand new tires no accidents or scratches. More
by Chief04
Employees Worked With
Computer
November 25, 2022
When purchasing the vehicle we had no issues, that process was relatively simple. However, be prepared to reach out to Carvana because they do not reach out to you for updates. I waited almost a week process was relatively simple. However, be prepared to reach out to Carvana because they do not reach out to you for updates. I waited almost a week after purchasing the vehicle, finally called and they began to work on the shipment. The main headache is the registration. I purchased the vehicle back in August, and my temporary tag’s expired today (11/25). I still don’t have permanent tags for my vehicle. I call weekly and they continue to say “I don’t see any issues.” Today I called and let them know my tags expire and they told me to go down to my local tax office and get a temporary tag extension. They literally acted like they didn’t care. I asked when I should expect to have my permanent tags and they said “you can get three extensions in your state, so we will cross that bridge when we get there.” Avoid this place. Use your local dealers, or someone you know you can trust and that has good customer service. This place doesn’t. More
by zachblank
Employees Worked With
Victoria
November 25, 2022
A simple and efficient experience! I’d recommend and use Carvana again. I enjoyed being able to search cars and the checkout was seamless. I’d recommend and use Carvana again. I enjoyed being able to search cars and the checkout was seamless. More
by ambermichelle126
Employees Worked With
Denise
November 25, 2022
DO NOT DO BUSINESS WITH THIS COMPANY. They offered me $14k for my vehicle. I was told that the offer would not change as long at the mileage was within 1k of the reported number. My dau They offered me $14k for my vehicle. I was told that the offer would not change as long at the mileage was within 1k of the reported number. My daughter drove the vehicle home from college (500 miles). Trying to be up front, I made the mistake of reporting the add'l 500 miles - my offer dropped over $4,000 !!!!! Liars and crooks - stay away! More
by Longvalley16
Employees Worked With
William, Sophia
November 24, 2022
Best experience I have had in buying a car ever! From start to delivery Carvana kept me informed in ever step. Their streamline paperwork was a dream. Everything they told me was 100 percent correc From start to delivery Carvana kept me informed in ever step. Their streamline paperwork was a dream. Everything they told me was 100 percent correct. Upon delivery I saw two minor items on the vehicle that I pointed out to the driver. She took pictures and submitted the claim to their warranty claim. The next day I got an email telling me what to do. Best warranty on a used car I have ever seen. I can’t believe buying a car could be so easy. I would definitely buy another vehicle from Carvana. More
by lufowler1954
Employees Worked With
Ashley Bermudez,
