Carvana
Tempe, AZ
10,122 Reviews of Carvana
I had a terrible experience with this company. Their website takes too long, the documents are confusing, and they are a little to no help online. They delivered the wrong vehicle to me, which was Their website takes too long, the documents are confusing, and they are a little to no help online. They delivered the wrong vehicle to me, which was supposed to be insured and registered, but had the wrong Vin number and was 3 years newer. They had no explanation, and after taking the vehicle back, continued to deduct a down payment from me. I chose to select a similar vehicle from their website and was told the down payment would be transferred to the new vehicle. However, a whole new down payment was deducted putting my account into overdraft. the new vehicle had damage to the hatch as they were not able to remove a screw from the plate and chose to rip it out just before delivery. More
Well since you asked , this was my worst ever business transaction I've ever had. A bunch of stupid rules and deadlines, delivery was 3 weeks late and the capper was the truck came without floor mats. The transaction I've ever had. A bunch of stupid rules and deadlines, delivery was 3 weeks late and the capper was the truck came without floor mats. The delivery driver said they would be mailed in 7 to 15 business days after the 7 day waiting period. How can a used truck not come with floor mats and why the xxxx would you have to mail them rather than bring them with the truck ?Every step of the process was filled with incompetence. More
Everyone at Carvana was very nice and helpful every time I called. They were always patient with me with explaining the process from start to finish. The truck looks exactly like it did in the pictures. I I called. They were always patient with me with explaining the process from start to finish. The truck looks exactly like it did in the pictures. I have sold a car to Carvana and now bought the truck. I will use Carvana in the future if I ever want to sale my second car. The only thing that bothered me was I felt there was no way around not getting insurance with the insurance company they partner with. There might have been a round around it and maybe I just didn't understand. More
I love buying a car this way! Super simple and there's no hassle of salesperson. I know whati wanted and was able to choose myself without having someone try to ignore me as a fe Super simple and there's no hassle of salesperson. I know whati wanted and was able to choose myself without having someone try to ignore me as a female and talk to my husband. This is my second vehicle and I just love Carvana!! More
This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so I'm waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever. More
Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told t is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told title will be delayed. I PAID CASH , send the title More
Difficult communication, confusing process, differing info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. Carvana rescheduled the delivery of my vehicle twice. And upon delivery found additional exterior damages that wasn’t shown on the listing, and it only had a half tank of gas. I appreciate the ease of finding the exact vehicle I wanted without having to scour through my local dealer lots, but the issues stated above would make me debate if it was actually worth it. More