Carvana

This is by far the worst experience I've had with any company ever. I was in a hurry to get a car because I won't be in town long and have things to do so I thought id go through carvana. That was a week company ever. I was in a hurry to get a car because I won't be in town long and have things to do so I thought id go through carvana. That was a week ago. I picked the 1st car because it was a decent deal and I could get it by the next day as long as I did the paperwork by 1pm. I had it done by 11 but they kept telling me they weren't getting it and I missed the deadlinem so it got pushed back a couple days. Then 1hour before schedule delivery they called me and told me my delivery got switched to December 20th. Almost an entire month and all they would say was sorry you had that experience. So I found another car because they wouldn't help me with that either. Went through the same thing with the paperwork. This one got pushed back an extra day as well then when it finally comes I get in it drive an hour and it breaks down. So I get a hotel room put it in the shop to see if I can get it fixed but they tell me it's not worth it. So I found another car that could be delivered in 2 days once again had to jump through hoops with the insurance they ended up having to charge me to have insurance on both cars because I couldn't cancel the one that was in the shop until carvana goes and gets it but they want me to have insurance on the new one the day before I'm supposed to be getting it so lost money there but I got them what they needed. so I come to pick the car up and they call me again an hour before it's supposed to be delivered and tell me they can't deliver it because the other car hasn't been picked up yet and now they want me to wait until the 12th. They don't try to fix anything they don't try to accommodate anything All they do is say I'm sorry you have that experience I don't know who's running this place but you should not have a job. You should honestly be same to yourselves a 12-year-old could run a company better than this. The only reason I haven't taken my money somewhere else it's because I already have money invested in this crappy deal and I don't trust that they will 0ay me what they owe. More

I had a terrible experience with this company. Their website takes too long, the documents are confusing, and they are a little to no help online. They delivered the wrong vehicle to me, which was Their website takes too long, the documents are confusing, and they are a little to no help online. They delivered the wrong vehicle to me, which was supposed to be insured and registered, but had the wrong Vin number and was 3 years newer. They had no explanation, and after taking the vehicle back, continued to deduct a down payment from me. I chose to select a similar vehicle from their website and was told the down payment would be transferred to the new vehicle. However, a whole new down payment was deducted putting my account into overdraft. the new vehicle had damage to the hatch as they were not able to remove a screw from the plate and chose to rip it out just before delivery. More

Well since you asked , this was my worst ever business transaction I've ever had. A bunch of stupid rules and deadlines, delivery was 3 weeks late and the capper was the truck came without floor mats. The transaction I've ever had. A bunch of stupid rules and deadlines, delivery was 3 weeks late and the capper was the truck came without floor mats. The delivery driver said they would be mailed in 7 to 15 business days after the 7 day waiting period. How can a used truck not come with floor mats and why the xxxx would you have to mail them rather than bring them with the truck ?Every step of the process was filled with incompetence. More

This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so I'm waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever. More