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Carvana

Tempe, AZ

3.5
10,122 Reviews

HQ

Tempe, AZ

85281

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10,122 Reviews of Carvana

December 03, 2022

I had a terrible experience with this company. Their website takes too long, the documents are confusing, and they are a little to no help online. They delivered the wrong vehicle to me, which was More

by Sorensonbrian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sebastian
Dec 06, 2022 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

Dec 08, 2022 -

Sorensonbrian responded

Apologies don’t get my time or money back. I’ve been in the phone several days trying to get assistance and spent an entire day off waiting for a return phone call. Very unhelpful and frustrating

December 02, 2022

Well since you asked , this was my worst ever business transaction I've ever had. A bunch of stupid rules and deadlines, delivery was 3 weeks late and the capper was the truck came without floor mats. The More

by anglermark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don't know.
Dec 02, 2022 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

Dec 02, 2022 -

anglermark responded

Just get my floor mats.

December 02, 2022

Everyone at Carvana was very nice and helpful every time I called. They were always patient with me with explaining the process from start to finish. The truck looks exactly like it did in the pictures. I More

by jgjones_61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I don't remember the names of the people I worked with on the sale.
November 30, 2022

I love buying a car this way! Super simple and there's no hassle of salesperson. I know whati wanted and was able to choose myself without having someone try to ignore me as a fe More

by Amymckay1975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed
November 30, 2022

This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday More

by jchester
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Various
Dec 17, 2022 -

jchester responded

Update on this experience i am still without my truck again it was supposed to be delivered last Saturday and they damaged the paint on the hood in shipping and i agreed to allow them to fix it and accept delivery today 12/17 i get notified 2 hours before delivery they are again changing my delivery date the hood only required it to be repainted and it does not take weeks for that yet here i am still paying for insurance on a truck i do not have in my possession due to carvana but im the one paying for their mess ups over and over again never and i mean never again will i purchase a car or anything from here or recommend anyone to do so

November 29, 2022

They were open honest and worked with me until I finally purchased my car great job More

by Nameiah908
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
November 28, 2022

I don’t understand why I was told that the registration would take longer because of COVID 19 AFTER my 7 days money back guarantee . More

by sterbutzelm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sebastian
November 28, 2022

Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told t More

by unsatisfied buyer
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
don't know
Nov 29, 2022 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

November 28, 2022

Nice and easy …. Fast delivery….. car look the same at the pictures on the app great 👍 More

by ofrancisco311
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
November 28, 2022

Difficult communication, confusing process, differing info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. More

by sarahywalker
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Erik
Nov 29, 2022 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

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