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Carvana
Tempe, AZ
10,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,125 Reviews of Carvana
December 08, 2022
This is my 3rd vehicle from Carvana. I really enjoy the no haggle and not having to sit in a waiting room for 3 hours while the salesman tells me what they can’t do. Carvana has delive I really enjoy the no haggle and not having to sit in a waiting room for 3 hours while the salesman tells me what they can’t do. Carvana has delivered 3 times and I highly recommend using them if you are like me and want to pick your vehicle, sign the paperwork and either pick up from the vending machine or have it delivered. A GREAT experience for me on all 3 purchases. More
by Mike
Employees Worked With
Joy Bursey
December 08, 2022
They have been very helpful in every way,my experience has been very delightful, I would definitely do it again,Thanks Carvana team! has been very delightful, I would definitely do it again,Thanks Carvana team! More
by Little D
Employees Worked With
The guy who delivered my vehicle was excellent
December 07, 2022
This has been one of the best car buying experience for me! I applied with Carvana got pre approval with in seconds with NO affects to my credit score! Carvana allowed my to pick the car of my choice with me! I applied with Carvana got pre approval with in seconds with NO affects to my credit score! Carvana allowed my to pick the car of my choice with a real reasonable down payment and reasonable monthly payment! More
by msantonia1980
Employees Worked With
Carvana in the Memphis Tennessee area
December 07, 2022
Carvana has fallen off the quality car dealership it was just a few years ago. They deceptively go through the process of selling you a car and only at the very end if you don't go with their financing you just a few years ago. They deceptively go through the process of selling you a car and only at the very end if you don't go with their financing you have to pick up the car, delivery is not an option if you don't finance with Carvana. Lost their appeal with that BS move. Very unhappy with their new model. More
by blurry face
Employees Worked With
Internet site
December 07, 2022
Online experience was quick and easy. Delivery was excellent. Trade in was handled well. Vehicle could have been prepped better (interior was still a little dirty). At the price I paid, t Delivery was excellent. Trade in was handled well. Vehicle could have been prepped better (interior was still a little dirty). At the price I paid, they should have at least replaced the windshield wipers as a part of the service (these did not match their inspection report) Otherwise, the vehicle was accurately described. Overall, a good experience so far; it has only been a week. Drivers should have business cards; it would make them easier to rate. That being said my delivery driver was excellent! More
by RoryL
Employees Worked With
Sierra Green
December 07, 2022
Other than all of the issues during the buying and delivery processes that are well chronicled all over the internet, I have a huge problem with Carvana. On the 108th day I had the car it stopped runn delivery processes that are well chronicled all over the internet, I have a huge problem with Carvana. On the 108th day I had the car it stopped running while on the highway. So much smoke was coming out of the engine that the fire department was called. I called silver rock (their third part warranty co) and they told me there was nothing they could do. Then I called Carvana and was told there was nothing they could do. Keep in mind I am stranded on the side of the highway at this time. No sympathy, no help, just excuses as to how this could happen. NEVER AGAIN CARVANA! More
by CB
Employees Worked With
Multiple due to so many problems
December 06, 2022
The Carvana experience has been very positive. Compared to visiting a dealership (which is a horrible nightmare) Carvana has brought purchasing a car into the 21st century. No longer should anyon Compared to visiting a dealership (which is a horrible nightmare) Carvana has brought purchasing a car into the 21st century. No longer should anyone have to bring along a lawyer and mechanic to a dealership to make a purchase. Thank you Carvana for making purchasing a vehicle a pleasant and happy occasion. More
by Jhwells
Employees Worked With
Jose, Marianne.
December 05, 2022
Look elsewhere. I support myself and my daughter, and I care for my mother who has severe dementia in my home without any assistance and I need a vehicle to do all o I support myself and my daughter, and I care for my mother who has severe dementia in my home without any assistance and I need a vehicle to do all of that. Tomorrow marks two months since I purchased a car and it’s honestly the worst car buying experience I’ve ever had. The single star is only because the staff, for the most part, were friendly. I waited 2 weeks to receive the car and traveled just 15 miles before an engine malfunction message came on. Not feeling comfortable driving up a mountain to one of their approved mechanics, and being unable to go without a vehicle while the assessed the problem, repaired it and waited for paperwork, I opted to select another vehicle. I waited 2 weeks for that vehicle and at almost the exact same place on the highway the engine message came on. I decided maybe that model was the problem and went with the smaller model I had for 2 years before without issue and had high hopes I would soon be done with all of this. Two more weeks and the car arrived, but Carvana had added a $1600 down payment to the deal without advising me and I didn’t notice it on the 15th rendition of the contract. I’m a pretty patient person and had been extremely understanding during this process, even referring a friend who purchased a vehicle while dealing with this, but I’m not going to allow them to bully me out of money that was not part of the original deal. And, this car is valued lower than either of the ones with engine trouble. They were retuning my trade in on the 28th, then it was moved to the 1st. When I hadn’t heard from them by 3, I called and they said it was rescheduled to the 5th. Here we are at 2 and they’re 1.5 hours away…nothing. Do yourself a favor and go anywhere else! More
by Sharper505
Employees Worked With
Multiple
December 05, 2022
Purchase started 11/9-had issues from the start with paperwork, undeclared cosmetic damage, mechanical issues, tried to swap it three times, was told it was my fault since I chose a partner/marketplace paperwork, undeclared cosmetic damage, mechanical issues, tried to swap it three times, was told it was my fault since I chose a partner/marketplace vehicle, gave up set up a return, now the pick up for the return keeps getting moved-I canceled insurance like I was told and now they keep changing the return date More
by sraines_30619
Employees Worked With
too many to list
