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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 23, 2020
Well I needed to sell my 2016 Nissan because I am going to the Philippines for two years. Carvana contacted me and made a reasonable offer. The transaction was as Smooth as silk. I would like to thank m to the Philippines for two years. Carvana contacted me and made a reasonable offer. The transaction was as Smooth as silk. I would like to thank my agent Will Skvarca and the pickup person James Frazer for making this a smooth transfer experience. John W. Selinger More
by Jackhammer
Employees Worked With
Will Skvarca and James Frazer
June 23, 2020
This was a very simple process. Find a car look at it from every angle, read the car fax look thru the 150 point inspection. Ask any questions I had. Get some simple information to the finance department from every angle, read the car fax look thru the 150 point inspection. Ask any questions I had. Get some simple information to the finance department get a car delivered. It was awesome! I’ve had my car for 2 weeks and love it. Only downside, I was told I’d get a gift card for a wash and haven’t got one yet. Small thing but yeah far from the worst thing that’s happened while buying a car! More
by Verb4140
Employees Worked With
I talked with multiple people and sadly I don’t remember their names. The whole team was great!!!
June 23, 2020
A new kind of headache No local dealers in my area had the car I was looking for (tesla) and i ended up finding one on Carvana, and decided to proceed with an online process No local dealers in my area had the car I was looking for (tesla) and i ended up finding one on Carvana, and decided to proceed with an online process. I was in the automotive industry as a salesman, finance manager, and used car manager. I understand it can be a headache for most people to go into a dealership. When i tried to purchase the first car, I was notified that there was some transport damage, and my delivery would be delayed (i had already established financing with my credit union). After plenty of calls, and hours of hold music, i was finally emailed pictures of the damage after a few weeks, and to my disappointment, the body damage was beyond comfort level to take after a repair. I proceeded to cancel my loan, and find another Tesla on the site. After starting an new loan, everything went swell up to the delivery process. I would absolutely NEVER deliver a car to a customer that was not cleaned, detailed, and in the best shape it could be for a used car. My telsa was dirty inside and out. Grime on the seats, headrests, leftover stickers and writing on the windshield, black fingerprints on the the fabric on the roof interior, glazed and dirty glass interior, smell from vents.. you name it. The carvana rep let me know they could have it addressed, and was later sent an email to take it to a repair facility under warranty.... this is not a repair or warranty issue, so i just decided to have it professionally detailed myself to avoid the hassle. I decided to take it to telsa to have it checked out.. and found the inner tread of the tires was completely bald, the rear taillight was letting water in, and the air filters were needing a a change badly. OH and they also let me know the vehicle was a rear wheel drive, not an all wheel drive, as listed from carvana! Tesla was great with getting the filters, and tail light taken car of. My carvana rep told me i would need to send in pictures of the bald tires (which i did) and would have a response in 24-48 hours later if they would replace these for me. after this time expired, i called on reluctantly for another 30+ hold time to be told it would need to take it into a 3rd party repair facility to be diagnosed, and then would determine if the warranty company would take car of this. This is absolutely not how a normal dealership would handle these issues, these would be taken care of before it on the "lot" or addressed before delivery, or shortly after. Yes, I could send the car back, hope my trade isnt sold or across the country, especially since i thought i was getting an all wheel drive, vs a real wheel, but after a month, im thoroughly exhausted with the process. I would rather drive myself 10+ hours out of state to a brick and mortar dealership, and go this this again.. to be continued. More
by JscottWat
Employees Worked With
Everyone itseems
June 23, 2020
The whole experience couldn’t have been easier. I was somewhat skeptical ordering it online but it was an amazing experience. Just like most people I dislike going to an actual dealership to buy a car somewhat skeptical ordering it online but it was an amazing experience. Just like most people I dislike going to an actual dealership to buy a car where you have to haggle for hours just to get the price you wanted from the moment you came in. Carvana is awesome, there’s zero pressure to buy anything and if you don’t like it after they deliver it you have a full 7 days to have them come pick it up. They handle your registration and don’t have the hidden fees of dealers either. Can’t say enough good things about it. More
by garrydecker2
Employees Worked With
Elizabeth
June 23, 2020
Really great experience and very impressive customer service. The buying process is transparent - there really are no hidden costs. We were missing the jack and they reimbursed us for that and allowed service. The buying process is transparent - there really are no hidden costs. We were missing the jack and they reimbursed us for that and allowed us to get a scratch on the front bumper fixed. I would definitely buy from them again. More
by gwhittle22
Employees Worked With
Morgan Bradshaw, Trina (text support)
June 23, 2020
I would recommend Carvana to anyone. At first I thought buying a car this way was crazy, but after this experience I don’t know of an easier, quicker and better way to find a car. Pricing is very fair and buying a car this way was crazy, but after this experience I don’t know of an easier, quicker and better way to find a car. Pricing is very fair and since it’s a nationwide network selection is unmatched. The delivery was hassle free and quick. If you are on the fence about this this service I urge you to give it a try. More
by swingard2444
Employees Worked With
Don’t know all online
June 22, 2020
This was the easiest car buying experience I could have imagined. Simple, customer friendly, informative. I was dreading buying a car - now I'd be happy to do it again. imagined. Simple, customer friendly, informative. I was dreading buying a car - now I'd be happy to do it again. More
by stephnmcclure
Employees Worked With
everyone I worked with was exceptional
June 22, 2020
During the challenges posed by social distancing and minimizing the risk to myself and others, Carvana was the best choice. Shopping for a car online was not something I would have thought to do but af minimizing the risk to myself and others, Carvana was the best choice. Shopping for a car online was not something I would have thought to do but after researching the company and reviewing customer satisfaction, I decided to try it. What a wonderful surprise! I found the car I wanted, got financed, approved and scheduled delivery in an hour or less! 3 days later my car was delivered and it was exactly as advertised! The delivery driver was professional and maintained social distance but was still helpful and personable. He walked me through the car features, encouraged a test drive and even shared his personal experience with buying a car from Carvana. The whole experience was great. I have never felt so good after buying a car! This really is a company I would recommend to anyone looking for a good deal, quick processing and great customer service! More
by Lamberts30
Employees Worked With
I do not know
June 22, 2020
I previously bought a car from Carvana and things went so well I decided to see how selling a car went. I have to say the experience was excellent! The price was very fair and the actual transfer could not h well I decided to see how selling a car went. I have to say the experience was excellent! The price was very fair and the actual transfer could not have been easier. More
by Gplevin
Employees Worked With
Andrew
June 22, 2020
Great experience!! The adjustable timeline and the ease of the application and purchase process was awesome. Cars go really quick so I wouldn’t suggest waiting on one you love. Jacob, my carvana associate of the application and purchase process was awesome. Cars go really quick so I wouldn’t suggest waiting on one you love. Jacob, my carvana associate that handled drop off/pick up was AMAZING! So friendly and made it quick and easy. Really pleased with my experience. More
by kschwartz416
Employees Worked With
Jacob
