Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

July 08, 2020

Easiest car purchase I had an easy and thorough Carvana experience! Professional and polite staff members when I did speak with a representative. I loved the up to date te More

by gillianwthomas
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
July 08, 2020

This was the easiest process I have ever experienced with purchasing a vehicle. Appreciated the follow up phone calls and text messages. Loved the process! More

by Red Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I spoke with a couple of people
July 08, 2020

Fantastic experience, would use again! Made the process seamless and easy. We will definitely use them again. They helped every step of the way, and continually checked on us to make sure More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey
July 08, 2020

This is the best experience I ever had. Fast, easy and very friendly staff, like Mr Cooper. He help me from A to Z with knowledge and experience. More

by Highlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cooper
July 08, 2020

We worked with Jan Lee on the sale of our vehicle to Carvana. She was cooperative, responsive and professional. We were kept informed and the entire process was quite painless. Thank you to Jan and Carv More

by D & T Bragg
Recommend Dealer
Yes
Employees Worked With
Jan Lee
July 08, 2020

Worst experence ever Do not buy from them they are horrible. This was my first tine and the worst. I was given a dirty car I mean nasty and then when my account was set up More

by atateroby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
idk
Jul 10, 2020 -

Carvana responded

Thank you for taking the time to write to us regarding your recent car-buying experience with Carvana. Our vehicles go through a 150-point inspection which ensures the safety and cleanliness of our vehicles before delivery. We are sorry to hear that your vehicle was not thoroughly cleaned as that is not a part of our standards here at Carvana. More importantly, it is alarming to hear that your terms were adjusted as it is imperative that we remain transparent throughout our entire process. After reviewing your account, we do see that you have addressed your concerns to our Post-Sale Specialists to evaluate your options for a resolution. If you require immediate assistance, please give us a call at (800) 333-4554 or utilize our 24-hour chat feature.

Jul 10, 2020 -

atateroby responded

This matter has gotten worse now I find my credit was run again after approval so on June 24 then again on the 26 so I took yet another hit to my credit. And no one can explain why Carvana is a mess

July 08, 2020

Great experience dealing with Carvana. My first time using them. Kudos to Ian on selling my camaro so fast and great price. It was even more than expected. Customer service was impeccable. Highly recomm More

by Gotti777
Recommend Dealer
Yes
Employees Worked With
Ian
July 07, 2020

The expo was good. Jan found our car and made us an offer we couldn’t refuse. Pickup transaction was easy and Jan called to make sure every went well More

by Bobby
Recommend Dealer
Yes
Employees Worked With
Jan Lee
July 07, 2020

Wow! No Stress! So far, I've had a great experience buying my car with Carvana. Not having to go into a dealership and waste a lot of time playing games about price a More

by allycat379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember their names but everyone I dealt with was wonderful and very professional.
July 07, 2020

I am never going back to a traditional dealership From start to finish, this has been the easiest and no hassle car buying process I have ever experienced. And the price, below what the local dealersh More

by pickering_jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
...
738
...