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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

July 16, 2020

I was very happy with Carvana. Alison was extremely helpful, the offer they made for my car was excellent, and they picked up the car from my house exactly on time, exactly at the appointment time I ha More

by jssho98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison
July 16, 2020

I'll never buy from a dealership again I was impressed completely. took more time to look a vehicles than it took to complete the whole buying process. No more haggling or waiting around a More

by wbbmb2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember now.
July 16, 2020

This is not going to be a good review. My wife and I purchased a van to be delivered before we went on vacation. We specifically chose a particular van for its location and promised delivery date. Aft More

by mkipps263
Recommend Dealer
No
Employees Worked With
If only I had names...
Jul 24, 2020 -

Carvana responded

Thank you for taking the time to provide us with your valuable feedback on your overall purchase process with us. Here at Carvana, we strive to make your car-buying experience convenient and seamless from start to finish. We sincerely apologize for the multiple delivery delays you encountered with your vehicle and for the inconvenience, this caused you, as we understand that the majority of our customers are purchasing a vehicle because it is a necessity in their lives. Although we cannot foresee these logistic delays, we can certainly understand the frustration and greatly apologize for the inconvenience. After reviewing your account, we do see that you were working actively with our Delivery Resolution Specialists and you are now in your new vehicle. We hope you are loving your new ride and should you have any further questions or concerns, please don’t hesitate to contact us at (800) 333-4554.

Jul 25, 2020 -

mkipps263 responded

Thank you for your pro forma response and gaslighting. Your company took no responsibility at the time of the delay and glossed over my comments above with your answer. I actively worked with no one because your representative lied to us about finding the car the first time. After this response I would take away all of the stars I gave you in the first place. Also, why did you hide my review? Shame! We'll never buy from you again.

July 15, 2020

The process was very quick and painless. Buyer asked a few questions about the vehicle and was pleasant to work with. Arrived at the dealership and within 30 minutes the car was sold. More

by eric.self90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
July 15, 2020

Do not trade your vehicle in! Sell it to Carvana. Amazing people and smooth process! Matthew reached out to me to buy my vehicle and he made it so easy and did the appraisal for me. Erica greeted us with kin More

by BC26
Recommend Dealer
Yes
Employees Worked With
Matthew, Erica
July 15, 2020

the whole process was very easy and professional. my delivery driver was extremely helpful and i will never buy a car any other way again! More

by hwest3467
Recommend Dealer
Yes
Employees Worked With
Alex
July 15, 2020

Carvana did excellent job, Third Party transport did no Carvana direct did an excellent job, Third party delivery did horrible job. Refused to do drop off car to home - insisted to go to store location to More

by mwurnitsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
July 15, 2020

This was my 1st time Shopping for a Car online completely. I found the process to very easy for me and the information and services to be performed very well. The App is very easy to use. I unfor More

by jsc1964
Recommend Dealer
Yes
Employees Worked With
Don't recall.
July 15, 2020

What's not to like? I sold my car and bought another on the Carvana website, and the process could not have been easier! I have bought a few cars from dealerships in the More

by michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont recall
July 15, 2020

This was my first experience with Carvana and to say that the process was smooth and simple would be an understatement. From the initial vehicle offer to scheduling an appointment to the actual vehicle picku More

by Zach
Recommend Dealer
Yes
Employees Worked With
Andrew
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