
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
I was very happy with Carvana. Alison was extremely helpful, the offer they made for my car was excellent, and they picked up the car from my house exactly on time, exactly at the appointment time I ha helpful, the offer they made for my car was excellent, and they picked up the car from my house exactly on time, exactly at the appointment time I had set. I highly recommend Carvana. More
I'll never buy from a dealership again I was impressed completely. took more time to look a vehicles than it took to complete the whole buying process. No more haggling or waiting around a I was impressed completely. took more time to look a vehicles than it took to complete the whole buying process. No more haggling or waiting around a dealership waiting room, no more squabbling about 'more' money down. no more sales that lie to your face and expect you to like them. I loved it..please start selling motorcycles too.! More
This is not going to be a good review. My wife and I purchased a van to be delivered before we went on vacation. We specifically chose a particular van for its location and promised delivery date. Aft purchased a van to be delivered before we went on vacation. We specifically chose a particular van for its location and promised delivery date. After we purchased the car, provided a slew of required documents (we also financed through Carvana) we had a representative call and review, and set the delivery date. The day before the scheduled delivery (two days after the sale) we were called and told our van "didn't make the truck" to Pennsylvania and would be late. When asked how late the earliest possible delivery was the day after we planned to leave for vacation. When we asked why it was delayed we were told they couldn't find the van, it was in a lot of "thousands of cars" and "sometimes the barcodes get screwed up." We asked what we could do about it, could they put it on a special truck? No, they don't do that. We asked what compensation was there for our inconvenience? None, delivery isn't guaranteed per the contract. When we told the salesperson we were considering cancelling the order she was very flip and told us we could do that online and was there anything else she could do for us. We ended up keeping the van and had it delivered after our vacation. It's very nice, as described, and runs excellently. But based on our experience with customer service we will definitely think twice before buying again. More
The process was very quick and painless. Buyer asked a few questions about the vehicle and was pleasant to work with. Arrived at the dealership and within 30 minutes the car was sold. few questions about the vehicle and was pleasant to work with. Arrived at the dealership and within 30 minutes the car was sold. More
Do not trade your vehicle in! Sell it to Carvana. Amazing people and smooth process! Matthew reached out to me to buy my vehicle and he made it so easy and did the appraisal for me. Erica greeted us with kin people and smooth process! Matthew reached out to me to buy my vehicle and he made it so easy and did the appraisal for me. Erica greeted us with kindness and had everything ready for us to sign. We were in and out in with no hassle! More
Carvana did excellent job, Third Party transport did no Carvana direct did an excellent job, Third party delivery did horrible job. Refused to do drop off car to home - insisted to go to store location to Carvana direct did an excellent job, Third party delivery did horrible job. Refused to do drop off car to home - insisted to go to store location to pick up car or wait additional 5-15 days for delivery. Ended up picking up car and asked me to sign one piece of paper and that was it. No walk through, no checking insurance, no checking ID. Really unfriendly. More
This was my 1st time Shopping for a Car online completely. I found the process to very easy for me and the information and services to be performed very well. The App is very easy to use. I unfor completely. I found the process to very easy for me and the information and services to be performed very well. The App is very easy to use. I unfortunately, needed to return the car as it was not properly inspected, despite that failure the Silver Rock Insurer performed its insurance services seamlessly correcting the issues prior my need to return the vehicle so that it would not be returned with the preexisting defeciencies. I called to access the return policy for the vehicle and that has proven to be easy and seamless as well. While this purchase did not go as planned I would use CARVANNA App to buy a car again. Thank you, Jeff Carver More
What's not to like? I sold my car and bought another on the Carvana website, and the process could not have been easier! I have bought a few cars from dealerships in the I sold my car and bought another on the Carvana website, and the process could not have been easier! I have bought a few cars from dealerships in the past, and I hate the long, tedious hours spent haggling, and waiting. With Carvana, the whole process of took maybe one hour - and that included pick up of my car, and delivery of my new car, signing the contract, and delivery receipts. The young lady who delivered my new car on the Carvana flatbed, was perfectly on time, super friendly, and explained everything; what I should expect once I took possession of my car. And, so far, I couldn't be happier. my new used car had no surprises. Actually, it was in better shape than I expected. The 7-day test drive is also a great thing - something a dealership does not provide. This gives one a chance to really decide if I made the right purchase. Well, I love my new car! It is actually a perfect car for me. Thanks, Carvana! I have already recommended you to many of my friends and co-workers and will continue to do so. All in all a very positive experience. More
This was my first experience with Carvana and to say that the process was smooth and simple would be an understatement. From the initial vehicle offer to scheduling an appointment to the actual vehicle picku the process was smooth and simple would be an understatement. From the initial vehicle offer to scheduling an appointment to the actual vehicle pickup, everything was simple. More