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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 03, 2020
Viewing and buying process was easy and smooth. Upon vehicle delivery, the vehicle was missing several features that were advertised as being equipped on the vehicle. One of the features was GPS navigat vehicle delivery, the vehicle was missing several features that were advertised as being equipped on the vehicle. One of the features was GPS navigation. I called and informed them that the vehicle did not have it equipped. They offered to cut me a check for $100. Which is honestly not fair pricing at all for the vehicle I was purchasing. Another feature was blind spot detection. They told me to take it to a repair facility. Repair facility said it doesn't have it equipped, (which I knew and advised carvana) and repair facility said they can't install it, just service if not working properly. Vehicle was still missing a 3rd item promised/advertised to have, so I had to return it. More
by DaMexiRican
Employees Worked With
Online
August 03, 2020
The best ever car buying experience. Hassle free, precise and clear website to navigate. Exceptional customer service from order to touch less delivery. Highly recommend. Text support is awesome. With Carvan and clear website to navigate. Exceptional customer service from order to touch less delivery. Highly recommend. Text support is awesome. With Carvana you don’t worry for anything as they’re truly committed to consumers. Car was delivered by a very courteous lady on time as promised with full gas tank. More
by Ari G
Employees Worked With
Sebastian, Amanda, Jacob
August 03, 2020
Old dog...new tricks I have been pleasantly surprised with this method of buying a car. The car has surpassed my expectations and the service -in person- (the delivery dr I have been pleasantly surprised with this method of buying a car. The car has surpassed my expectations and the service -in person- (the delivery driver,Kylie) and the phone contacts were professional and pleasant in our dealings. Maintenance issues were dealt with knowledgeably. The only issues I have had concerned "smart phone" usage, at 75 yrs of age I am barely able to text. Taking a picture with my phone and transferring to the web site were beyond me. Luckily my wife took care of those issues. The trade in while not exorbitant was fare. Now I have to wait for the State of Ohio to finish the transactions. More
by Switchdoctor
Employees Worked With
Kylie, Tom and others whose names I have misplaced.
August 03, 2020
Good, but needs work It was a good experience but there were a few issues with the process. No tells you about documents you will have to have notarized and sent back. It It was a good experience but there were a few issues with the process. No tells you about documents you will have to have notarized and sent back. It is also difficult to understand the licensing process. I had my own tags which could have been transferred but the company wasn't willing to work with me on that and as a result I now have two plates and will actually have to go the Clerk and possibly pay again to have this issue sorted out. More
by amy.hollensworth
Employees Worked With
Don't remember
August 02, 2020
This was a great buying experience from start to finish. We are very happy with our vehicle and the contactless delivery and document signing. We would use Carvana again 😊 We are very happy with our vehicle and the contactless delivery and document signing. We would use Carvana again 😊 More
by sherry3
Employees Worked With
Dan
August 02, 2020
This was was the best car buying experience I've had so far. Its was hassle free and no salesperson tried to neg me into buying a car I didn't want, like at the dealerships. The driver that delivered my ca far. Its was hassle free and no salesperson tried to neg me into buying a car I didn't want, like at the dealerships. The driver that delivered my car was extremely helpful and knowledgeable. More
by Cinnomin
Employees Worked With
Don't remember the name
August 02, 2020
This was an awesome experience, from the easy to use website to the app it was great. It was delivered to my parking spot and my old one was taken away easy peasy, would recommend to anyone. website to the app it was great. It was delivered to my parking spot and my old one was taken away easy peasy, would recommend to anyone. More
by kurtisc1986
Employees Worked With
shavarette hawkins
August 02, 2020
The process was so easy. I’ve watched the commercials so many times and it’s exactly as described. Great experience! I would definitely recommend CArvana! many times and it’s exactly as described. Great experience! I would definitely recommend CArvana! More
by Keishap
Employees Worked With
Amanda
August 02, 2020
I purchased the BMW I3- an electronic vehicle. When delivered they forgot the charger cord. After delivery driver said they would overnight charger, I was contacted and told to purchase it myself. char delivered they forgot the charger cord. After delivery driver said they would overnight charger, I was contacted and told to purchase it myself. charger received broken. Have to continue to wait for new charger to ship. Now car doesn’t work at all. I even took it to charging station to charge and the vehicle does not even charge it is totally dead and I don’t know what is going on with it. Carvana should have advisers that know about the vehicles that they sell in order to educate the buyers. More
by FB44
Employees Worked With
Pat
August 02, 2020
This process takes away any hassle with buying a new car. For anyone who gets anxious at the thought of searching for a car, carvana is for you. I was scared to go deal with salesmen at car dealerships. Carv For anyone who gets anxious at the thought of searching for a car, carvana is for you. I was scared to go deal with salesmen at car dealerships. Carvana is definitely a less pressure, do at your own time process where you can take your time finding the perfect car. More
by Morgan.johnston16
Employees Worked With
Dominic, Sebastian
