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Carvana
Tempe, AZ
10,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,126 Reviews of Carvana
December 21, 2022
Really enjoyed finding the vehicle and have no complaints about it. Just 2 issues. 1) The first delivery day was scheduled for a Friday at 4:30 PM and I made plans accordingly. I got a called 10 MINUTES befo about it. Just 2 issues. 1) The first delivery day was scheduled for a Friday at 4:30 PM and I made plans accordingly. I got a called 10 MINUTES before that time to let me know that there was an issue with the inspection and had to reschedule for the following week. No good. Other than that, the delivery went great and the vehicle is in great condition.. Another thing I didn't love is that people on the chat or texting sometimes take too long to answer and don't seem to be on the same page as on the phone employees. More
by Alex
Employees Worked With
dont know
December 21, 2022
They cleared check engine light for test test. Check engine light came on second time car was used. Was sold a car with a bad catalytic converter. The 7 day trade back is not long enough. Did not Check engine light came on second time car was used. Was sold a car with a bad catalytic converter. The 7 day trade back is not long enough. Did not have time to get car diagnosed in time. Do not recommend. Very bad business selling cars with problems More
by Tyler
Employees Worked With
None
December 21, 2022
Purchase process was fine but just over a week later and car would not start, headlights are cracked and I’m sitting at the dealership to find out what is wrong time missed from work. car would not start, headlights are cracked and I’m sitting at the dealership to find out what is wrong time missed from work. More
by Rachel
Employees Worked With
Eduardo
December 21, 2022
Laughable customer service. I've never experienced a worse vehicle purchase. Carvana will push you and harass you on your purchase trying to get you to meet their ridiculously I've never experienced a worse vehicle purchase. Carvana will push you and harass you on your purchase trying to get you to meet their ridiculously tight deadlines to turn verifications in no matter the circumstances (even if banks are closed for holidays) and threaten you with losing the vehicle you're attempting to purchase if you don't meet them. Then, day of your delivery date, they will find some issue and delay your delivery multiple times for weeks completely wasting your time with empty promises and fake apologies while putting you on hold to ask what the issues are because the "notes" they leave on your account are either non existent or false. After all of that, when you see what kind of compensation they can give you for delaying your order a month, they spit in your face with their "maximum" $250 discount when their delivery fee is $500. Even now they scheduled a call with me to discuss our order and it is two hours past our scheduled time. No call. We are 100% cancelling our order and certainly not recommending them to anyone we know. More
by derekshin21
Employees Worked With
It was never the same person. Karen, Cruz, Sebastian, and others.
December 20, 2022
We have never purchased a car similar to this style in the past and I must say it was so easy & stress free . Why has it taken this long for Caravan to enter our lives. the past and I must say it was so easy & stress free . Why has it taken this long for Caravan to enter our lives. More
by daufuskiecartrentals
Employees Worked With
sorry forgot to ask his name
December 20, 2022
Amazing people. Guided me through the whole process and answered all of my questions. The delivery was also smooth and perfect will definitely recommend carvana to a Guided me through the whole process and answered all of my questions. The delivery was also smooth and perfect will definitely recommend carvana to anyone and will never go through another dealership again. More
by chrisbarrientos15
Employees Worked With
Amazing employees
December 20, 2022
I picked the car, gave them access to my bank account, then they said I needed a cashier's check. I went to get the car and paid in full, $24K, and got a test drive to the rear of the building to put air then they said I needed a cashier's check. I went to get the car and paid in full, $24K, and got a test drive to the rear of the building to put air in the tires. They reported online that the vehicle had 2 imperfections, we immediately found 5. I followed their instructions and reported the defects, and I was told that you have to be able to see it from 5 ft away and that a 5-inch scratch on the bumper was cosmetic. I spent the next 2 days trying to return the vehicle. Finally, they came to pick it up and I got no receipt, only hurry up and wait for my refund. Very frustrating and stressful, they don't even follow their own rules! More
by dcw721
Employees Worked With
joe blow
December 20, 2022
This was a great way to buy a car! It was delivered to us and Karrie was so helpful and nice! She explained how everything worked and she was happy that we were happy! It was delivered to us and Karrie was so helpful and nice! She explained how everything worked and she was happy that we were happy! More
by Dee
Employees Worked With
Karrie
December 20, 2022
My experience with Carvana was amazing and met my expectations for a car that meets my needs. Customer service I received from the delivery was excellent with answering my questions and explaining th expectations for a car that meets my needs. Customer service I received from the delivery was excellent with answering my questions and explaining the details of the paperwork. More
by poet.program
Employees Worked With
Carvana
December 19, 2022
In one word terrible. The car I bought (wich was not a cheap one) lasted 98 days before the coolant sytem malfunctioned and the engine blew. Silver Rock warranty would n The car I bought (wich was not a cheap one) lasted 98 days before the coolant sytem malfunctioned and the engine blew. Silver Rock warranty would not cover because I did not get it to the shop in time. Never buy from carvana even if is your only option. you will end up walking either way, so you might as well save your cash. More
by CB
Employees Worked With
cannot remember names - call center
