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Carvana

Tempe, AZ

3.4
10,127 Reviews

HQ

Tempe, AZ

85281

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10,127 Reviews of Carvana

December 21, 2022

Really enjoyed finding the vehicle and have no complaints about it. Just 2 issues. 1) The first delivery day was scheduled for a Friday at 4:30 PM and I made plans accordingly. I got a called 10 MINUTES befo More

by Alex
Recommend Dealer
Yes
Employees Worked With
dont know
December 21, 2022

Into the future of service … order and have delivered … then drive ( Carvana) … ease to streets. More

by Woo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Team
December 21, 2022

They cleared check engine light for test test. Check engine light came on second time car was used. Was sold a car with a bad catalytic converter. The 7 day trade back is not long enough. Did not More

by Tyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Dec 21, 2022 -

Carvana responded

Thank you for your feedback. All of our vehicles come with a 100 day/4,189 mile warranty for additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns or you can always chat with us 24/7 if any questions arise.

December 21, 2022

Purchase process was fine but just over a week later and car would not start, headlights are cracked and I’m sitting at the dealership to find out what is wrong time missed from work. More

by Rachel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eduardo
Dec 21, 2022 -

Carvana responded

Thank you for your feedback. All of our vehicles come with a 100 day/4,189 mile warranty for additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns or you can always chat with us 24/7 if any questions arise.

Dec 21, 2022 -

Rachel responded

I have. Multiple times this week. They said they cannot do anything for the cracked headlights which is insane to me. If water gets in there it will short out the lights. Big problem !!! They said it is cosmetic and not covered Pretty bad considering I have only had this car for about 11 days

December 21, 2022

Laughable customer service. I've never experienced a worse vehicle purchase. Carvana will push you and harass you on your purchase trying to get you to meet their ridiculously More

by derekshin21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
It was never the same person. Karen, Cruz, Sebastian, and others.
December 20, 2022

My experience with Carvana was amazing and met my expectations for a car that meets my needs. Customer service I received from the delivery was excellent with answering my questions and explaining th More

by poet.program
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carvana
December 20, 2022

Amazing people. Guided me through the whole process and answered all of my questions. The delivery was also smooth and perfect will definitely recommend carvana to a More

by chrisbarrientos15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amazing employees
December 20, 2022

I picked the car, gave them access to my bank account, then they said I needed a cashier's check. I went to get the car and paid in full, $24K, and got a test drive to the rear of the building to put air More

by dcw721
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
joe blow
December 20, 2022

This was a great way to buy a car! It was delivered to us and Karrie was so helpful and nice! She explained how everything worked and she was happy that we were happy! More

by Dee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karrie
December 20, 2022

We have never purchased a car similar to this style in the past and I must say it was so easy & stress free . Why has it taken this long for Caravan to enter our lives. More

by daufuskiecartrentals
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sorry forgot to ask his name
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