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Carvana
Tempe, AZ
10,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,125 Reviews of Carvana
December 27, 2022
Love my car, super seamless and simple transaction. Only problem I had was that I got home and car started sputtering. It was actually detonation. I seen this happen before. Car was filled with regular Only problem I had was that I got home and car started sputtering. It was actually detonation. I seen this happen before. Car was filled with regular gas instead of premium! After refueling there has been zero issues More
by Winkt45
Employees Worked With
Don’t remember
December 27, 2022
Pulled up to a beautiful vehicle in amazing condition for the year and mileage then drove it off and nothing sounded healthy so I called and had it looked at and it was thousands of $$ worth of work that it the year and mileage then drove it off and nothing sounded healthy so I called and had it looked at and it was thousands of $$ worth of work that it needed luckily it was under the 7 day 400 mile warranty and was all normal Wear and tear stuff but was not pleased all these things were missed prior to the sale of the vehicle. I should have not been given a vehicle in that condition. Needed new wheel bearings (2), new struts , rear rotors cv axel and breaks new tire , alignment, and more. And I had to replace a break light on the first night More
by Mark
Employees Worked With
NA
December 27, 2022
Delivery was smooth driver easAttentive. Knowledgeable polite. Made sure no questions before leaving. on always quick to answer questions and kept me calm I was so nervous. Thank You!!! Knowledgeable polite. Made sure no questions before leaving. on always quick to answer questions and kept me calm I was so nervous. Thank You!!! More
by Dlestep
Employees Worked With
Kevin on chat. Forget drivers name she was great
December 26, 2022
I will never purchase from Carvana again. They made an error related to my funds transfer on a car I ultimately returned that caused many problems when purchasing my replacement car which was They made an error related to my funds transfer on a car I ultimately returned that caused many problems when purchasing my replacement car which was a 100% cash sale. I spent many, many hours on the phone and never fully resolved. It would have been much easier and less frustrating to just buy from a brick and mortar dealer. More
by Lost Customer
Employees Worked With
Amber in payments
December 23, 2022
went through the process to trade my car in, picked a car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “sorry, we can’t sell you thi car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “sorry, we can’t sell you this car. We’ll call you in 24 hours to explain why.” I called them immediately, and got my call escalated to a rep. He told me that they didn’t have the car. Wait… the pictures show Carvana plates on the car, and there was a so called 150 point inspection. How do you do that without having the car? I’m staying very far away from this business. My BS meter is pinging like mad. I had switched my car after this, but I cancelled that too and just went to a dealership. 12 hours later, I had a charger hellcat and Carvana is disappearing very quickly in the rear view mirror. More
by chrispaesano
Employees Worked With
I don’t know
December 22, 2022
I rejected this car two time. the second time was because the first problems were not fixed. The cabin air filter was never changed as part of the first. No one could tell me if t the second time was because the first problems were not fixed. The cabin air filter was never changed as part of the first. No one could tell me if the rear hub bearing was ever replaced.The car has a vibration problem. More
by jcann
Employees Worked With
to many to list them all.
December 21, 2022
Really enjoyed finding the vehicle and have no complaints about it. Just 2 issues. 1) The first delivery day was scheduled for a Friday at 4:30 PM and I made plans accordingly. I got a called 10 MINUTES befo about it. Just 2 issues. 1) The first delivery day was scheduled for a Friday at 4:30 PM and I made plans accordingly. I got a called 10 MINUTES before that time to let me know that there was an issue with the inspection and had to reschedule for the following week. No good. Other than that, the delivery went great and the vehicle is in great condition.. Another thing I didn't love is that people on the chat or texting sometimes take too long to answer and don't seem to be on the same page as on the phone employees. More
by Alex
Employees Worked With
dont know
