Carvana

Never again. I bought a car from Carvana and trusted the warranty process for my sunroof. After 10 months the sunroof is still not working and they don't want to I bought a car from Carvana and trusted the warranty process for my sunroof. After 10 months the sunroof is still not working and they don't want to pay for the repairs. The warranty company is trash and has a low-quality facilities network that won't fix your car. Carvana support is terrible, as they constantly say that they got your back, and at the same time say they can't do anything to help. I had several expenses that Silver Rock won't cover and Carvana doesn't want to acknowledge. Carvana advertises a 100% satisfaction warranty, but it's been over 10 months and I'm not 1% satisfied with the repairs and the process that my vehicle went. When I asked for a replacement, considering that this issue was there from day 1, they told me that they can't do that and that I should go over the warranty process, even if the issue was their fault for not inspecting the car enough. More

Car came dirty. Dirt swirls and unwiped areas all over car. Fog light came dead. Interior dome lights didn’t work properly. Both rear tires well below Carvana minimu Dirt swirls and unwiped areas all over car. Fog light came dead. Interior dome lights didn’t work properly. Both rear tires well below Carvana minimum of 5/32”. This all after the car came 10 days late. More

Disappointed. The car came with issues that they refused to fix. Poor customer service. I The car came with issues that they refused to fix. Poor customer service. I More

My car was scheduled to be picked up for purchase between 8am-11am today. It is 2:08pm and I when I call customer service no one can get through to the local hub to see what’s wrong. Customer service suggest 8am-11am today. It is 2:08pm and I when I call customer service no one can get through to the local hub to see what’s wrong. Customer service suggested that I “simply” reschedule pickup but I’m moving out of the country in the morning which is why I decided to work with Carvana and arrange a pickup. This is going to end up costing me a lot of money and now I’m scrambling to find a place to leave my car less than 24 hours before leaving the country. More

Purchased a vehicle through Carvana on Jan. 4. Had a trade-in and chose to do that through Carvana, despite the valuation being lower than I wanted. Partial financing through USAA. Uploaded a s 4. Had a trade-in and chose to do that through Carvana, despite the valuation being lower than I wanted. Partial financing through USAA. Uploaded a scan of the title and Dealer Funding Request, but couldn't upload the odometer image because the trade-in was in the shop. Received an email and a phone call that they needed the title to be a color image, not a scan (not sure why, but OK), and the odometer image uploaded by Jan. 6 at 8am. Had everything uploaded at 7am on Jan. 6 and assumed that we were all set for this deal to move forward. I am scheduled to get the car on Jan. 9 at 1pm. Come Monday morning I think it's odd that I haven't been given any details about how to get the car, or a schedule for the trade-in to be picked up. Log in to the Carvana site and my order has disappeared. I have no missed calls, no voice mails and no email messages concerning the vehicle. Contact Carvana and after initially blaming me for missing a deadline to upload the documents, they eventually come clean and state that "Because it seems the issue was that the color images were uploaded on the 6th. But whit (sic) the short time, the underwriting team did not have the change to review everything properly. We needed to do the trade part before moving ahead with the loan part." After stating that this seemed like their issue, and not mine and reiterated that I provided everything asked for on time, I was told that "Unfortunately the deadline is for both ends. We needed to verify first the trade info before we could move ahead whit (sic) the loan part." You're reading that right! Carvana is 100% OK with missing their own internal deadline and then canceling your order with absolutely no communication about it what-so-ever. I found this incredibly hard to believe and had to confirm that this is in face what happened multiple times, and was repeatedly told that "we apologize for the issues, but the deadline is for both ends." As if I didn't understand how deadlines work. At no point was the rep willing to acknowledge that communicating when someone misses a deadline is an important part of a transaction. On the bright side, they acknowledge my frustration. Still can't believe that a business believes it is OK to treat a customer like this. What a joke! More