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Carvana
Tempe, AZ
10,122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,122 Reviews of Carvana
December 27, 2022
Delivery was smooth driver easAttentive. Knowledgeable polite. Made sure no questions before leaving. on always quick to answer questions and kept me calm I was so nervous. Thank You!!! Knowledgeable polite. Made sure no questions before leaving. on always quick to answer questions and kept me calm I was so nervous. Thank You!!! More
by Dlestep
Employees Worked With
Kevin on chat. Forget drivers name she was great
December 26, 2022
I will never purchase from Carvana again. They made an error related to my funds transfer on a car I ultimately returned that caused many problems when purchasing my replacement car which was They made an error related to my funds transfer on a car I ultimately returned that caused many problems when purchasing my replacement car which was a 100% cash sale. I spent many, many hours on the phone and never fully resolved. It would have been much easier and less frustrating to just buy from a brick and mortar dealer. More
by Lost Customer
Employees Worked With
Amber in payments
December 23, 2022
went through the process to trade my car in, picked a car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “sorry, we can’t sell you thi car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “sorry, we can’t sell you this car. We’ll call you in 24 hours to explain why.” I called them immediately, and got my call escalated to a rep. He told me that they didn’t have the car. Wait… the pictures show Carvana plates on the car, and there was a so called 150 point inspection. How do you do that without having the car? I’m staying very far away from this business. My BS meter is pinging like mad. I had switched my car after this, but I cancelled that too and just went to a dealership. 12 hours later, I had a charger hellcat and Carvana is disappearing very quickly in the rear view mirror. More
by chrispaesano
Employees Worked With
I don’t know
December 22, 2022
I rejected this car two time. the second time was because the first problems were not fixed. The cabin air filter was never changed as part of the first. No one could tell me if t the second time was because the first problems were not fixed. The cabin air filter was never changed as part of the first. No one could tell me if the rear hub bearing was ever replaced.The car has a vibration problem. More
by jcann
Employees Worked With
to many to list them all.
December 21, 2022
Really enjoyed finding the vehicle and have no complaints about it. Just 2 issues. 1) The first delivery day was scheduled for a Friday at 4:30 PM and I made plans accordingly. I got a called 10 MINUTES befo about it. Just 2 issues. 1) The first delivery day was scheduled for a Friday at 4:30 PM and I made plans accordingly. I got a called 10 MINUTES before that time to let me know that there was an issue with the inspection and had to reschedule for the following week. No good. Other than that, the delivery went great and the vehicle is in great condition.. Another thing I didn't love is that people on the chat or texting sometimes take too long to answer and don't seem to be on the same page as on the phone employees. More
by Alex
Employees Worked With
dont know
December 21, 2022
They cleared check engine light for test test. Check engine light came on second time car was used. Was sold a car with a bad catalytic converter. The 7 day trade back is not long enough. Did not Check engine light came on second time car was used. Was sold a car with a bad catalytic converter. The 7 day trade back is not long enough. Did not have time to get car diagnosed in time. Do not recommend. Very bad business selling cars with problems More
by Tyler
Employees Worked With
None
December 21, 2022
Purchase process was fine but just over a week later and car would not start, headlights are cracked and I’m sitting at the dealership to find out what is wrong time missed from work. car would not start, headlights are cracked and I’m sitting at the dealership to find out what is wrong time missed from work. More
by Rachel
Employees Worked With
Eduardo
December 21, 2022
Laughable customer service. I've never experienced a worse vehicle purchase. Carvana will push you and harass you on your purchase trying to get you to meet their ridiculously I've never experienced a worse vehicle purchase. Carvana will push you and harass you on your purchase trying to get you to meet their ridiculously tight deadlines to turn verifications in no matter the circumstances (even if banks are closed for holidays) and threaten you with losing the vehicle you're attempting to purchase if you don't meet them. Then, day of your delivery date, they will find some issue and delay your delivery multiple times for weeks completely wasting your time with empty promises and fake apologies while putting you on hold to ask what the issues are because the "notes" they leave on your account are either non existent or false. After all of that, when you see what kind of compensation they can give you for delaying your order a month, they spit in your face with their "maximum" $250 discount when their delivery fee is $500. Even now they scheduled a call with me to discuss our order and it is two hours past our scheduled time. No call. We are 100% cancelling our order and certainly not recommending them to anyone we know. More
by derekshin21
Employees Worked With
It was never the same person. Karen, Cruz, Sebastian, and others.
