Carvana

They will sell you a lemon and just hope you don't see any issues until after the very short 7 day return window and say goodluck and have fun with a paperweight. Avoid at all costs. Their customer servic any issues until after the very short 7 day return window and say goodluck and have fun with a paperweight. Avoid at all costs. Their customer service will send you in circles while they wait for the limited warranty to run out as well. Your car will be send to several locations without notice and they don't care. More

On july 29th, 2022 we bought a 2017 Kia Sorento from Carvana. The day is was delivered the delivery employee called to inform us that the passenger side mirror had a chip and that it was hard to see in Carvana. The day is was delivered the delivery employee called to inform us that the passenger side mirror had a chip and that it was hard to see in the picture but it had been documented. It had not been documented and was not noticeable in the picture. On arrival, we did the test drive and it was noticed that it was making a noise on the left rear side. Talked to the employee who said he would document it so we could have it looked at and it be covered. By this point he had already loaded up our 2021 Subaru Crosstrek we were trading in. I contacted Silver Leaf to schedule with a mechanic shop and was informed that they do not handle this situation because it was an alignment which was a wear and tear issue. Then I contacted carvana and spoke to a person who informed me they would reach out to Silver Rock. I didn’t hear back from either company and then had a baby which pushed everything back. On October 15th, 2022 we went to leave to run errands when the car wouldn’t start, dead battery. So we had to borrow a charger from the neighbor so we could leave to go and buy a new battery. I called both Silver rock and carvana because we had owned the car less than 3 months and it already needed a new battery. Once again told it was a wear and tear issue. I asked to speak to a manager and was told one would call back on Monday October 17th. Never heard back and when I called they informed me they would leave another message. I called a few more times and never got the manager. On December 12th, 2022, the left head light went out and had to be replaced which was another $50. I went ahead and tried to contact Carvana again but the chat gave me an error message. On December 22nd, 2022, when my husband was getting ready to leave work it had dropped in temperature due to the major cold front that came through. When he went to start the car it would not crank and he had to wait in below freezing weather for me to come get him in my mom’s rental. He had to google ways to get the car to start because apparently this is a known issue that it hates the cold. Shockingly nothing had to be replaced. On January 11th, 2023, while driving we noticed a grinding sound on the right side. It was discovered that the brake pad was completely worn down and was metal on metal with no warning. We had to then spend over $200 to replace the front pads and rotors. This time i sent a message to the Facebook page and was informed someone from the Executive Resolution team would be in contact. Joe contacted me and basically told me that there was nothing they could or would do because of it all being a wear and tear issue. He tried telling me that in less than 5,000 miles we have magically worn down the brake pads to the metal. That they can’t control how long the battery or the headlights would last either. He then informed me that he would put another note in for the alignment but that he didn’t think they would cover it since it had been 6 months and that once again they could blame it on wear and tear. Joe was extremely condescending when he talked to me about how much we have driven the car. He made it seem like we drive a ton when the average for the year is 14,000 and in half a year we are not even at 5,000. I will never purchase another vehicle from Carvana and strongly discourage anyone else from doing so. In the 6 months we have owned the car, we have driven less than 5,000 miles and it has a list of issues already that of course are not covered under the warranty we paid extra for. Their customer service is useless, which is an understatement. - It needs an alignment - Needs two new tires - Needed a battery $250 - Needed a new headlight $50 - Needed front brake pads and rotors $230 More