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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

December 29, 2022

They sold us Chevy Sonic 2014 ODO 16k miles. We paid $10k extra over price for low mileage vehicle and it still broken. Won't start 10 days before 100 days basic warranty expires. Garag More

by Yasmin Ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All
Dec 29, 2022 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

December 28, 2022

OMG! THEY WERE VERY HELPFUL, PROFESSIONAL AND FRIENDLY! I AM SOOO EXCITED TO HAVE THIS EXPERIENCE! EVERYTHING THEY SAID THEY'D FO THEY DID ,,ON TIME / WI More

by jons45070
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I Forgot but they all were Excellent!
December 28, 2022

The process was extremely easy and the Carvana team from start to finish was spot on and everything they said was going to happen, happened just as they explained. Great work and I will continue to buy from More

by thedaryl70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See above
December 28, 2022

Best car buying experience EVER! !! I’m never going back to a dealership! I AM CARVANAfied!!!! More

by Starr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe
December 27, 2022

Pulled up to a beautiful vehicle in amazing condition for the year and mileage then drove it off and nothing sounded healthy so I called and had it looked at and it was thousands of $$ worth of work that it More

by Mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
NA
Dec 27, 2022 -

Carvana responded

We apologize your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes. Thank you for sharing your experience and if you have additional questions, please use our 24/7 chat service.

December 27, 2022

Delivery was smooth driver easAttentive. Knowledgeable polite. Made sure no questions before leaving. on always quick to answer questions and kept me calm I was so nervous. Thank You!!! More

by Dlestep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin on chat. Forget drivers name she was great
December 27, 2022

Love my car, super seamless and simple transaction. Only problem I had was that I got home and car started sputtering. It was actually detonation. I seen this happen before. Car was filled with regular More

by Winkt45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember
December 26, 2022

I will never purchase from Carvana again. They made an error related to my funds transfer on a car I ultimately returned that caused many problems when purchasing my replacement car which was More

by Lost Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber in payments
Dec 27, 2022 -

Carvana responded

We really appreciate the time you took to share your experience. Carvana was designed to make buying, selling, and managing your purchase fun and easy. We are truly sorry to hear that you've encountered some roadblocks along the way. Thank you for your feedback as it helps us improve our process to better serve our customers.

December 26, 2022

Very professional and thorough. Treated me and my wife with kindness and respect. I would definitely recommend this Carvana Dealership. More

by Aceman80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renae
December 23, 2022

went through the process to trade my car in, picked a car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “sorry, we can’t sell you thi More

by chrispaesano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t know
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