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Carvana
Tempe, AZ
10,143 Reviews
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10,143 Reviews of Carvana
January 06, 2023
This is a story of choosing between which way I want loose more of my valuable time. So, I was super excited to find an AWD Dodge Durango online at a good price and mileage. On the day of my 'delivery' loose more of my valuable time. So, I was super excited to find an AWD Dodge Durango online at a good price and mileage. On the day of my 'delivery' that is when things went wrong. First off, I am not sure what Carvana defines as a delivery because I had to pay an additional $90+ dollars to pick the car up from a local Carvana location myself (Problem #1) and that was on top of paying $990 for shipping. I found this out when someone from the local location called me about 2 hours prior to the 'delivery' time with news that my car was not ready because it was missing a bracket for the airbox and it would take several days to replace it. Well, I told them I didn't think it was a big deal so long as the air box wasn't missing or anything. So I go pick the car up. Then, I drive the car home. Once I got out, I realized that I didn't see any AWD badging on the vehicle. I ran a quick check online and discovered the vehicle was only a 2WD and that Carvana had mistakenly categorized it as AWD. While it is true you can look at the window sticker, I had assumed the vehicle was properly categorized because that is what I filtered when searching on their site (Problem #2). Today 1/6/2023, I popped the hood to look in the engine bay just to find that the air box that holds the air filter is completely missing from the vehicle (Problem #3). I thought the issue was only with some support bracket and now I have been driving around sucking dirty air into the engine that I am hoping isn't going to explode. There is no way to know if the previous owner sold the vehicle to Carvana like this and the 'Carvana Certified Vehicle' program is a fallacy. Or, if someone from Carvana stole the part off the car at some point. But, this leaves me in a tight predicament. I now have the option to waste more of my valuable time rolling the dice at the craps table of car dealers on another vehicle or wasting more of my valuable time getting the vehicle fixed. This was the second vehicle I purchased from Carvana and has truly been a disappointing experience. The original experience I had was top notch and seamless. I would have recommended them to anyone, but now I will never buy another car from them. Thanks Carvana More
by cake_maker
Employees Worked With
Mostly Sebastian the Chatbot
January 05, 2023
This was the least painful experience buying a vehicle. I was able to pre-qualify that allowed me to shop for a vehicle that fit my budget. No haggling. No back-and-forth. Simply, one and done. Thanks Carv I was able to pre-qualify that allowed me to shop for a vehicle that fit my budget. No haggling. No back-and-forth. Simply, one and done. Thanks Carvana! More
by Ms. Cher
Employees Worked With
Sebastian
January 04, 2023
The buying experience was as seamless as it gets. The promised "vending machine: experience, gimmicky as it is, was not provided because the vending machine was apparently broke. Very disappointed i The promised "vending machine: experience, gimmicky as it is, was not provided because the vending machine was apparently broke. Very disappointed in how dirty the car was when we picked it up. For a $50,000 car it was barely cleaned and when brought to the attention was told they will take pictures and share it with the third party detailing company but no offer to correct it before we took possession. Spent an additional $200 getting it detailed so More
by hlokku
Employees Worked With
Do not recall
January 04, 2023
The car is great & the actual purchase was very easy. It is difficult to actually talk to someone during the process when you have questions/concerns. Virtually all avenues of communication were via text It is difficult to actually talk to someone during the process when you have questions/concerns. Virtually all avenues of communication were via text and difficult to get specific answers. More
by csparks2878
Employees Worked With
I do not remember
January 03, 2023
Customer service was amazing. You guys did a fantastic job. Keep up the good work. I would highly recommend you to friends and families. As a matter of fact, I’ve started tellin You guys did a fantastic job. Keep up the good work. I would highly recommend you to friends and families. As a matter of fact, I’ve started telling people about your service already. More
by Miquette
Employees Worked With
Peyton et many more
January 03, 2023
The advocates we're informative, courteous, and friendly. Especially the ones that helped me with my difficult insurance company (Bristol West), on two occasions. Especially the ones that helped me with my difficult insurance company (Bristol West), on two occasions. More
by etsiegf
Employees Worked With
Gretchen Parker, sorry can't remember
January 03, 2023
It couldn’t have been any easier! I found the car, did everything online, then they brought the car to me. I was worried, but it seems like this car runs great! No issues and I’m o I found the car, did everything online, then they brought the car to me. I was worried, but it seems like this car runs great! No issues and I’m on day 8. It was sanitized and clean when it arrived. I’m really happy with everything so far! More
by Karla
Employees Worked With
I didn’t ask his name.
