Carvana

Carvana is the utmost worst so-called dealership I have done business with. My vehicle was delivered to my home 3 weeks ago with faulty breaks and missing break parts. The mechanic diagnosed the issue, and done business with. My vehicle was delivered to my home 3 weeks ago with faulty breaks and missing break parts. The mechanic diagnosed the issue, and carvana will not cover it, stating I have driven the vehicle over the coverage limit. They are some type of demons that would allow a vehicle to be delivered to someones home in that condition and not want to fix it. Please beware of the carvana certified xx. How can a car be carvana certified and make it out of the shop in this condition. Then, when I called customer service. The OFFICE LEADER blamed me. Stating it was my fault, I should have called sooner. Wow...such a leader!!!! I hope they are paying her enough to sell that small soul she has. What a grinch! It was the Christmas Holiday and some of us were out of town spending time with family. Beware of Carvana if you do decide to do business with this Trash of a company. Make sure you take that vehicle to your local mechanic asap. You don't want to be blamed for them delivering a car to your doorstep that could potentially kill you. Signed pissed as xxxx because I have to pay for someone else's screw up. I wish I could upload this report and pricing for a repair on a vehicle I only drive to work and has been in my possession for only 3 weeks. Ugh... so disappointing that theses big companies are allowed to treat people this way. More

STAY CLEAR OF THESE IDIOTS! !!! THEY F*#KED MY DAUGHTER AND SISTER OVER WITH NO CONSIDERATION TO HELP THEM OUT AFTER ADMITTING THEIR AT FAULT....TWICE!!! IF THEY DELAY YOUR DELIV !!! THEY F*#KED MY DAUGHTER AND SISTER OVER WITH NO CONSIDERATION TO HELP THEM OUT AFTER ADMITTING THEIR AT FAULT....TWICE!!! IF THEY DELAY YOUR DELIVERY TWICE AND DON'T INFORM YOU ON THE THIRD, THEY WON'T HELP OR DO ANYTHING ABOUT IT!!! STAY CLEAR!!!! I HOPE THEY GO UNDER!!!! TRIED BUYING TWO CARS BUT WILL TELL EVERYONE I EVER COME IN CONTACT WITH TO GO ELSEWHERE!!!! CALLING NEWS STATIONS IN BOSTON AND PHOENIX!!!! THE CAR THEY TRIED TO DROP OFF WOULDN'T EVEN START!!!! More

Buying process was easy enough. 7 day return window is a bit cheap. I had to have surgery the day after the car was delivered so I wasn't able to give it a real inspection for over 7 day return window is a bit cheap. I had to have surgery the day after the car was delivered so I wasn't able to give it a real inspection for over a week. I found what I thought to be dirt on the driver mirror but use actually frosted like it was sand blasted. They told me I missed my 7 day return window (I don't see why this would be a return) and that their warranty company determined it to be a cosmetic issue even though driver mirrors are a safety issue. I could have complained about all of the additional damages besides this that wasn't noted in the inspection but I let those slide because they were minor and it's a used car. Either way, horrible customer service and support. Once they have the sale they will completely disappear. I asked for a link to write a review and their ai said I should have received an email. The rep Todd me that one wasn't generated and he's sorry but they will not create one for me... So who's leaving the perfect reviews?? Use truecar but go to a dealership. More

They sold us Chevy Sonic 2014 ODO 16k miles. We paid $10k extra over price for low mileage vehicle and it still broken. Won't start 10 days before 100 days basic warranty expires. Garag We paid $10k extra over price for low mileage vehicle and it still broken. Won't start 10 days before 100 days basic warranty expires. Garage says, it is misfiring so maybe head gas kit is bad, ignition is bad, plugs are gone, coil needs replacing, computer is broken. Took it to nearest garage, CARVANA is charging us $200 deductible plus no car to go to work now. If your car breaks down you take it to nearest repair facility rather than their few selected so called approved facilities. I now have over $20k loan on me, and no car to go to work. STAY AWAY VIN: 1G1JE6SG0E4122191 More