Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Sort by
10,122 Reviews of Carvana
January 05, 2023
This was the least painful experience buying a vehicle. I was able to pre-qualify that allowed me to shop for a vehicle that fit my budget. No haggling. No back-and-forth. Simply, one and done. Thanks Carv I was able to pre-qualify that allowed me to shop for a vehicle that fit my budget. No haggling. No back-and-forth. Simply, one and done. Thanks Carvana! More
by Ms. Cher
Employees Worked With
Sebastian
January 04, 2023
The buying experience was as seamless as it gets. The promised "vending machine: experience, gimmicky as it is, was not provided because the vending machine was apparently broke. Very disappointed i The promised "vending machine: experience, gimmicky as it is, was not provided because the vending machine was apparently broke. Very disappointed in how dirty the car was when we picked it up. For a $50,000 car it was barely cleaned and when brought to the attention was told they will take pictures and share it with the third party detailing company but no offer to correct it before we took possession. Spent an additional $200 getting it detailed so More
by hlokku
Employees Worked With
Do not recall
January 04, 2023
The car is great & the actual purchase was very easy. It is difficult to actually talk to someone during the process when you have questions/concerns. Virtually all avenues of communication were via text It is difficult to actually talk to someone during the process when you have questions/concerns. Virtually all avenues of communication were via text and difficult to get specific answers. More
by csparks2878
Employees Worked With
I do not remember
January 03, 2023
Customer service was amazing. You guys did a fantastic job. Keep up the good work. I would highly recommend you to friends and families. As a matter of fact, I’ve started tellin You guys did a fantastic job. Keep up the good work. I would highly recommend you to friends and families. As a matter of fact, I’ve started telling people about your service already. More
by Miquette
Employees Worked With
Peyton et many more
January 03, 2023
The advocates we're informative, courteous, and friendly. Especially the ones that helped me with my difficult insurance company (Bristol West), on two occasions. Especially the ones that helped me with my difficult insurance company (Bristol West), on two occasions. More
by etsiegf
Employees Worked With
Gretchen Parker, sorry can't remember
January 03, 2023
It couldn’t have been any easier! I found the car, did everything online, then they brought the car to me. I was worried, but it seems like this car runs great! No issues and I’m o I found the car, did everything online, then they brought the car to me. I was worried, but it seems like this car runs great! No issues and I’m on day 8. It was sanitized and clean when it arrived. I’m really happy with everything so far! More
by Karla
Employees Worked With
I didn’t ask his name.
December 30, 2022
Carvana is the utmost worst so-called dealership I have done business with. My vehicle was delivered to my home 3 weeks ago with faulty breaks and missing break parts. The mechanic diagnosed the issue, and done business with. My vehicle was delivered to my home 3 weeks ago with faulty breaks and missing break parts. The mechanic diagnosed the issue, and carvana will not cover it, stating I have driven the vehicle over the coverage limit. They are some type of demons that would allow a vehicle to be delivered to someones home in that condition and not want to fix it. Please beware of the carvana certified xx. How can a car be carvana certified and make it out of the shop in this condition. Then, when I called customer service. The OFFICE LEADER blamed me. Stating it was my fault, I should have called sooner. Wow...such a leader!!!! I hope they are paying her enough to sell that small soul she has. What a grinch! It was the Christmas Holiday and some of us were out of town spending time with family. Beware of Carvana if you do decide to do business with this Trash of a company. Make sure you take that vehicle to your local mechanic asap. You don't want to be blamed for them delivering a car to your doorstep that could potentially kill you. Signed pissed as xxxx because I have to pay for someone else's screw up. I wish I could upload this report and pricing for a repair on a vehicle I only drive to work and has been in my possession for only 3 weeks. Ugh... so disappointing that theses big companies are allowed to treat people this way. More
by Janiece C Pissed
Employees Worked With
LADY TEAM LEADER
