Carvana
Tempe, AZ
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10,164 Reviews of Carvana
Terrible customer service. This is second car I have bought from Carvana. The first purchase was smooth and no complaints. The second one is terrible with nobody giving an e This is second car I have bought from Carvana. The first purchase was smooth and no complaints. The second one is terrible with nobody giving an explanation as to why my car would be delivered 5 days late despite the fact that they took my down payment money a week ago. Customer service all said they were sorry but offered ZERO resolution More
I would recommend Carvana however, I received my car damaged. I had to make all the arrangements for repair including the rental car. Taking time out of my life that I shouldn't have needed to do. Tradi damaged. I had to make all the arrangements for repair including the rental car. Taking time out of my life that I shouldn't have needed to do. Trading in was easy and so was financing. BUT having to take my time to fix the vehicle that I received damaged was not ok. What does that do to my resale value? Carvana has not said anything to me about making this right. They submitted a claim on my behalf. Although every question I ask they respond with I need to contact SilverRock. They should be handling this and taking this opportunity to gain some positive reviews. Or I guess this is an opportunity for them to gain a not-so-positive review. Its their choice. More
Caravana was very prompt with purchase and reviving vehicle always keeping up to date and courteous with my answers and questions .Staff were friendly and great with their expectation for vehicle arriv vehicle always keeping up to date and courteous with my answers and questions .Staff were friendly and great with their expectation for vehicle arrival .Thank you for this great experience to purchase a vehicle at a vending machine. More
Great experience. Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles ex Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles excellent. Driver is very professional, all the documents and records notarized quickly and efficiently. I recommend the service. More
Love the easy process no complaints about it, customer service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. More
I swapped my car. .so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you g .so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you give someone a car that needed repairs right away!???? I like the car but I hope I have no more issues for quite a while!!! More
Wasn’t sure about process but everything went smoothly. Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want More
The price was great on both ends of the transaction. Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promise Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promised. I love the security of the 100 day warranty. More





