Back

Carvana

Tempe, AZ

3.5
10,125 Reviews

HQ

Tempe, AZ

85281

Directions
Sort by

10,125 Reviews of Carvana

January 17, 2023

Very easy process. However this is the second time ordering with Carvana and had delays with delivery both times. And with this car I have a whole list of repairs needs More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No names
January 17, 2023

They need to take better care of their inventory but their price was best for what I wanted. More

by dan m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't recall
January 17, 2023

I received my vehicle after dark it had a cracked windshield which I was unable to see and on the 2nd day I had it there was a bad shake in the vehicle I contacted them to have this fixed they then t More

by Amber_fithian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I dont know
Jan 18, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

January 16, 2023

This was my second vehicle purchase from Carvana, and it was super pleasant and efficient yet again. By comparison, I had a terrible experience last year buying a vehicle from Vroom. Carvana makes the doc More

by Tom D
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Can't Remember
January 16, 2023

Best way to purchase a car so convenient better service good customer service and understanding More

by Beyioshin2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Excellent
January 16, 2023

The dealership was hard to find. Everyone was nice and focused on service. The place was clean and covered. It was raining and they took great care of us not to get wet. More

by kdcurrans
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I can’t remember
January 16, 2023

smooth seamless buying experience. There was one little hiccough, but they were able to help me through it. More

by Golgath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy (?)
January 16, 2023

I already purchased one vehicle from Carvana and this second purchase went equally well. Friendly staff; attentive to detail; got us in and out quickly. More

by jc1metwo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don't remember
January 16, 2023

They will sell you a lemon and just hope you don't see any issues until after the very short 7 day return window and say goodluck and have fun with a paperweight. Avoid at all costs. Their customer servic More

by coreydwillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Many, too many to list
Jan 17, 2023 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.

January 14, 2023

What a wonderful experience! I would use Carvana for my future purposes. You guys are the best. The car was everything I had hoped for! More

by shjoerger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikwe
...
63
...