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Carvana

Tempe, AZ

3.4
10,127 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,127 Reviews of Carvana

January 24, 2023

I can't believe how easy this was. A very pleasant experience and very glad I chose Carvana. More

by Gale.Brickman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
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January 24, 2023

Vehicle was listed with 2 sets of keys. Dealership forgot to include the vehicle’s floor mats and second key fob. It was like pulling teeth to get Carvana to get these items to me. The repl More

by littlelady12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jan 25, 2023 -

Carvana responded

It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. Thank you for your feedback.

January 24, 2023

very good. kept me updated thruout all transactions. delivered car on time and in good More

by toy4hc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
driver
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January 22, 2023

Absolutely fantastic experience. The entire process utilizing the app or the website is amazing and hassle free. More

by bigarm247
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
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January 22, 2023

The performance of the Honda Fit that I purchased was good but the interior condition is pretty horrible! The mats are missing and/or tore and the seats are stained. I asked about this and the representa More

by jakeshugart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Westiminster, CA
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Jan 24, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.

January 21, 2023

Good choice of online car inventory. Pleased with the choices available on the Carvana platform. More

by Stacey
Recommend Dealer
Yes
Employees Worked With
Susan
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January 21, 2023

Car was more damaged than what was listed. Carvana did nothing to help me. Then they tell me the registration is going to be late due to "Covid". Will never recommend them to anyone. Dont use More

by Rgivory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dont remember
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Jan 24, 2023 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

January 20, 2023

The Carvana experience was great. Easy as could be. Great communication every step of the way. Don't know if I'll ever go to a dealership again! More

by Bjvd1222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unsure of names
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January 20, 2023

Paperwork was handled smoothly. Delivery was easy and convenient. It was easy to communicate with Carvana. More

by mollyrobertson2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Online
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January 19, 2023

Everything was great and easy until the car arrived. Even when it was up in the carvana truck, in the dark, I noticed a pretty large discoloration on the black door trim. This was not mentioned on the w More

by Alwalker0803
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
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