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Carvana

Tempe, AZ

3.5
10,122 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,122 Reviews of Carvana

January 21, 2023

Car was more damaged than what was listed. Carvana did nothing to help me. Then they tell me the registration is going to be late due to "Covid". Will never recommend them to anyone. Dont use More

by Rgivory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dont remember
Report | Print
Jan 24, 2023 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

January 21, 2023

Good choice of online car inventory. Pleased with the choices available on the Carvana platform. More

by Stacey
Recommend Dealer
Yes
Employees Worked With
Susan
Report | Print
January 20, 2023

The Carvana experience was great. Easy as could be. Great communication every step of the way. Don't know if I'll ever go to a dealership again! More

by Bjvd1222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unsure of names
Report | Print
January 20, 2023

Paperwork was handled smoothly. Delivery was easy and convenient. It was easy to communicate with Carvana. More

by mollyrobertson2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Online
Report | Print
January 19, 2023

Everything was great and easy until the car arrived. Even when it was up in the carvana truck, in the dark, I noticed a pretty large discoloration on the black door trim. This was not mentioned on the w More

by Alwalker0803
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
January 19, 2023

My delivery was delayed twice. The car is in much worse condition than advertised. The car is still not registered. The price was higher than advertised. You could have a great com More

by Don
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Many
Report | Print
Jan 20, 2023 -

Carvana responded

Thank you for your honest feedback. It saddens us to hear that you encountered some roadblocks during the purchase process which created a less than exceptional experience. At Carvana, we recognize that everyone’s situation is different and apologize if our purchase process lacked timeliness and clear communication. Our goal is to use your feedback to continue to improve our purchase process. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle.

January 18, 2023

Great experience once I actually had the keys in my hands! Only con I had was having a delivery date and it getting delayed so close to the date they should have been delivering my car. More

by Melanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nailah
Report | Print
January 17, 2023

Very easy process. However this is the second time ordering with Carvana and had delays with delivery both times. And with this car I have a whole list of repairs needs More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No names
Report | Print
January 17, 2023

They need to take better care of their inventory but their price was best for what I wanted. More

by dan m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't recall
Report | Print
January 17, 2023

I received my vehicle after dark it had a cracked windshield which I was unable to see and on the 2nd day I had it there was a bad shake in the vehicle I contacted them to have this fixed they then t More

by Amber_fithian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I dont know
Report | Print
Jan 18, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

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