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Carvana
Tempe, AZ
10,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,131 Reviews of Carvana
January 29, 2023
Great experience. Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles ex Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles excellent. Driver is very professional, all the documents and records notarized quickly and efficiently. I recommend the service. More
by Jim Elios
Employees Worked With
Online
January 27, 2023
Love the easy process no complaints about it, customer service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. More
by aaronvarnado
Employees Worked With
Carvana
January 27, 2023
I swapped my car. .so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you g .so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you give someone a car that needed repairs right away!???? I like the car but I hope I have no more issues for quite a while!!! More
by crabby313s
Employees Worked With
Martin...Matt
January 26, 2023
Wasn’t sure about process but everything went smoothly. Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want More
by ellew
Employees Worked With
Andy
January 25, 2023
Lack of Signage made "Dealership" hard to find. Staff was professional & helpful. Layout (old car dealership) was sparce & empty - not very confidence building. Staff was professional & helpful. Layout (old car dealership) was sparce & empty - not very confidence building. More
by 1st Time Carvana Buyer
Employees Worked With
Not Remembered
January 25, 2023
Was happy with the delivery process and the selection. Disappointed that the car I purchased had damage that wasn’t disclosed on the website and they wouldn’t work with me to get it repaired. Instead, t Disappointed that the car I purchased had damage that wasn’t disclosed on the website and they wouldn’t work with me to get it repaired. Instead, the only option provided was to deal with all of the hassle of returning or exchanging it More
by Mindy
Employees Worked With
Unknown
January 25, 2023
The price was great on both ends of the transaction. Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promise Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promised. I love the security of the 100 day warranty. More
by gbaron1950
Employees Worked With
Online
January 24, 2023
Really bad experience. I would never buy another car here. As awful as the car buying process is at a dealership, the Carvana experience is worse. It's just stretched I would never buy another car here. As awful as the car buying process is at a dealership, the Carvana experience is worse. It's just stretched from a typical 2-3 hour car buying misery into a 6 week long misery. It sounded like a great idea at the time but their communication systems and processes are a mess. After all the time it took, they delivered a $70,000 Porsche 911 with front tires that are 11 years old and back tires that dont fit the rim. They sent me to their approved tire company for an opinion; who said the tires are dangerous and should be replaced. They still refused. This company is a disorganized mess. Will never buy a car here again. Its no wonder they are failing as a business. More
by michaelhosto
Employees Worked With
Unknown
