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Carvana
Tempe, AZ
10,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,125 Reviews of Carvana
January 25, 2023
Lack of Signage made "Dealership" hard to find. Staff was professional & helpful. Layout (old car dealership) was sparce & empty - not very confidence building. Staff was professional & helpful. Layout (old car dealership) was sparce & empty - not very confidence building. More
by 1st Time Carvana Buyer
Employees Worked With
Not Remembered
January 25, 2023
Was happy with the delivery process and the selection. Disappointed that the car I purchased had damage that wasn’t disclosed on the website and they wouldn’t work with me to get it repaired. Instead, t Disappointed that the car I purchased had damage that wasn’t disclosed on the website and they wouldn’t work with me to get it repaired. Instead, the only option provided was to deal with all of the hassle of returning or exchanging it More
by Mindy
Employees Worked With
Unknown
January 25, 2023
The price was great on both ends of the transaction. Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promise Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promised. I love the security of the 100 day warranty. More
by gbaron1950
Employees Worked With
Online
January 24, 2023
Really bad experience. I would never buy another car here. As awful as the car buying process is at a dealership, the Carvana experience is worse. It's just stretched I would never buy another car here. As awful as the car buying process is at a dealership, the Carvana experience is worse. It's just stretched from a typical 2-3 hour car buying misery into a 6 week long misery. It sounded like a great idea at the time but their communication systems and processes are a mess. After all the time it took, they delivered a $70,000 Porsche 911 with front tires that are 11 years old and back tires that dont fit the rim. They sent me to their approved tire company for an opinion; who said the tires are dangerous and should be replaced. They still refused. This company is a disorganized mess. Will never buy a car here again. Its no wonder they are failing as a business. More
by michaelhosto
Employees Worked With
Unknown
January 24, 2023
website very user friendly. .thought down payment on most vehicles were pretty excessive but found one affordable and the financing process was pretty straight forward (especiall .thought down payment on most vehicles were pretty excessive but found one affordable and the financing process was pretty straight forward (especially when i am rebuilding my credit ) had my vehicle delivered by very professional and friendly carvana staff...i thought the text messaging was /is very helpful keeping me updated in the process...thank you More
by pchefrudy
Employees Worked With
online purchase
January 24, 2023
Vehicle was listed with 2 sets of keys. Dealership forgot to include the vehicle’s floor mats and second key fob. It was like pulling teeth to get Carvana to get these items to me. The repl Dealership forgot to include the vehicle’s floor mats and second key fob. It was like pulling teeth to get Carvana to get these items to me. The replacement mats are generic and don’t fit the car very well. Interior of vehicle was gross, there was stains on the carpeting and spilled coffee or something ground into the cup holder in the back seat. Super disappointing. More
by littlelady12
Employees Worked With
None
