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Carvana
Tempe, AZ
10,122 Reviews
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10,122 Reviews of Carvana
January 30, 2023
I will never buy another car from Carvana again. I am well into a month and a half of owning my car, but I now have found out that it was in a front end collision. Of course, Carvana says they can I am well into a month and a half of owning my car, but I now have found out that it was in a front end collision. Of course, Carvana says they can not fo anything. Even after I have proof from the mechanic, they refuse to exchange it for a safe car. When I say safe, I need one with a crash detection system does not turn on while you’re doing 70 miles an hour on the highway. But I wish you could care less about customer, safety, and all they care about is the bottom line of making money. Completely unacceptable. They just tell me to use the extended warranty to fix it, I mean, without the computer plug correctly harness to the car. It cannot even pass Arizona inspection. That alone is illegal. More
by dtssls
Employees Worked With
Unknown
January 29, 2023
Great experience. Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles ex Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles excellent. Driver is very professional, all the documents and records notarized quickly and efficiently. I recommend the service. More
by Jim Elios
Employees Worked With
Online
January 27, 2023
Love the easy process no complaints about it, customer service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. More
by aaronvarnado
Employees Worked With
Carvana
January 27, 2023
I swapped my car. .so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you g .so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you give someone a car that needed repairs right away!???? I like the car but I hope I have no more issues for quite a while!!! More
by crabby313s
Employees Worked With
Martin...Matt
January 26, 2023
Wasn’t sure about process but everything went smoothly. Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want More
by ellew
Employees Worked With
Andy
January 25, 2023
Lack of Signage made "Dealership" hard to find. Staff was professional & helpful. Layout (old car dealership) was sparce & empty - not very confidence building. Staff was professional & helpful. Layout (old car dealership) was sparce & empty - not very confidence building. More
by 1st Time Carvana Buyer
Employees Worked With
Not Remembered
January 25, 2023
Was happy with the delivery process and the selection. Disappointed that the car I purchased had damage that wasn’t disclosed on the website and they wouldn’t work with me to get it repaired. Instead, t Disappointed that the car I purchased had damage that wasn’t disclosed on the website and they wouldn’t work with me to get it repaired. Instead, the only option provided was to deal with all of the hassle of returning or exchanging it More
by Mindy
Employees Worked With
Unknown
January 25, 2023
The price was great on both ends of the transaction. Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promise Most of the process went quite well. There were a couple of hiccups in the paperwork that delayed getting the car. In the end the car came as promised. I love the security of the 100 day warranty. More
by gbaron1950
Employees Worked With
Online
