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Carvana

Tempe, AZ

3.0
10,172 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,172 Reviews of Carvana

February 26, 2023

It was so easy and efficient. I love my car. But forgot to think about Colorado driving in snow haha. But love car More

by glotram45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
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February 26, 2023

Overall convenient, quality car and fair pricing. However, car was extremely dirty upon delivery and only a quarter tank of gas. The car was not prepared to be delivered. More

by cathemingway79
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angela
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February 25, 2023

My appointment was pushed back 1 week due to the dealership being understaffed. When I did pick up my car it was dirty to the point I couldn't see out of the windows well while driving it home and s More

by j.l.l
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don't know
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Mar 01, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please note you can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Kind regards, your Carvana Team.

February 24, 2023

It was a great experience. A vast selection of vehicles to choose from. The process was Hassle free,unrushed, and actually enjoyable. I would definitely recommend Carvana More

by Twothirddon23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastián
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February 24, 2023

Car mat didn’t come. They promised to send but not resolved. Also found scratch that was not listed More

by garotte1973
Purchase Time
Recommend Dealer
No
Employees Worked With
Na
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Mar 01, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.

Mar 01, 2023 -

garotte1973 responded

So give my car back and lose 990 dollars delivery fee? If you said you would reimburse delivery charge as well, I would have immediately returned it.

February 23, 2023

Vehicle is in beautiful condition. I was thoroughly impressed with the care taken to detail the vehicle inside and out. I have yet to see any check engine lights or engine codes, so t More

by Lewism548
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carvana
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February 23, 2023

Simple, fast and convinent process. Customer service were helpful with the whole process. Nice transaction More

by Bayres71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
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February 23, 2023

Love this Carvana experience! The people I've dealt with were super nice and professional. Will recommend to my friends🙂 More

by Mandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate
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February 23, 2023

This is the way to buy a pre-owned car! So simple, transparent and stress-free. Anything to avoid dealing with high-pressure commissioned salespeople and their sales managers. No more sitt More

by justjp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
February 22, 2023

Excellent experience I really enjoyed the service and the team was there to support whenever I needed help More

by Esther
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
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