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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
February 01, 2023
Horrible experience. Had appointment and car was not there. Drove 160 miles for nothing. Had confirmed appointment with email to prove it. Had appointment and car was not there. Drove 160 miles for nothing. Had confirmed appointment with email to prove it. More
by jhendren303
Employees Worked With
No one had a name tag
February 01, 2023
Strongly recommend AGAINST using Carvana. I have several complaints- the biggest being that they advertised the car as having blind spot detection. It did not, and they claimed that was not I have several complaints- the biggest being that they advertised the car as having blind spot detection. It did not, and they claimed that was not included in the price and sent me a measly $100 for the inconvenience. Every time I called them, it was a long wait to talk to someone. And the payment system is a mess. I confirmed with my bank that the wire had gone through a few days before delivery. The day before delivery I get urgent messages from Carvana saying the wire hadn't come through. When I called Carvana, they quickly confirmed it had gone through- no explanation for the frantic unnecessary messages. Very disappointing and I am actively telling everyone never to use them. More
by Carvanahater
Employees Worked With
Unknown Smith
February 01, 2023
the buying experience with carvana was smooth and easy. i would recommend anyone to purchase a vehicle with carvana. they stayed in touch with me through the entire process and after to make sure i was sat i would recommend anyone to purchase a vehicle with carvana. they stayed in touch with me through the entire process and after to make sure i was satisfied. More
by kerrymangum3
Employees Worked With
samantha
January 30, 2023
Terrible customer service. This is second car I have bought from Carvana. The first purchase was smooth and no complaints. The second one is terrible with nobody giving an e This is second car I have bought from Carvana. The first purchase was smooth and no complaints. The second one is terrible with nobody giving an explanation as to why my car would be delivered 5 days late despite the fact that they took my down payment money a week ago. Customer service all said they were sorry but offered ZERO resolution More
by Kfish67
Employees Worked With
Jacob online
January 30, 2023
I would recommend Carvana however, I received my car damaged. I had to make all the arrangements for repair including the rental car. Taking time out of my life that I shouldn't have needed to do. Tradi damaged. I had to make all the arrangements for repair including the rental car. Taking time out of my life that I shouldn't have needed to do. Trading in was easy and so was financing. BUT having to take my time to fix the vehicle that I received damaged was not ok. What does that do to my resale value? Carvana has not said anything to me about making this right. They submitted a claim on my behalf. Although every question I ask they respond with I need to contact SilverRock. They should be handling this and taking this opportunity to gain some positive reviews. Or I guess this is an opportunity for them to gain a not-so-positive review. Its their choice. More
by karey.ciel
Employees Worked With
NA
January 30, 2023
I will never buy another car from Carvana again. I am well into a month and a half of owning my car, but I now have found out that it was in a front end collision. Of course, Carvana says they can I am well into a month and a half of owning my car, but I now have found out that it was in a front end collision. Of course, Carvana says they can not fo anything. Even after I have proof from the mechanic, they refuse to exchange it for a safe car. When I say safe, I need one with a crash detection system does not turn on while you’re doing 70 miles an hour on the highway. But I wish you could care less about customer, safety, and all they care about is the bottom line of making money. Completely unacceptable. They just tell me to use the extended warranty to fix it, I mean, without the computer plug correctly harness to the car. It cannot even pass Arizona inspection. That alone is illegal. More
by dtssls
Employees Worked With
Unknown
January 30, 2023
Caravana was very prompt with purchase and reviving vehicle always keeping up to date and courteous with my answers and questions .Staff were friendly and great with their expectation for vehicle arriv vehicle always keeping up to date and courteous with my answers and questions .Staff were friendly and great with their expectation for vehicle arrival .Thank you for this great experience to purchase a vehicle at a vending machine. More
by Yisenia Sandovar
Employees Worked With
David
January 29, 2023
Great experience. Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles ex Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles excellent. Driver is very professional, all the documents and records notarized quickly and efficiently. I recommend the service. More
by Jim Elios
Employees Worked With
Online
January 27, 2023
Love the easy process no complaints about it, customer service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car. More
by aaronvarnado
Employees Worked With
Carvana
