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Carvana

Tempe, AZ

3.4
10,126 Reviews

HQ

Tempe, AZ

85281

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10,126 Reviews of Carvana

February 06, 2023

I waited for 40 minutes past my scheduled appointment time, with no explanation or apology from my rep. The vending machine contraption was damaged, and my car has a giant dent on the roof from transit. More

by smiley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dont know
Feb 06, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

February 06, 2023

Everything went smooth and they delivered the vehicle an hour earlier. Great customer service and the vehicle was as it was described. More

by ock.dinari
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/A
February 06, 2023

I love the ease of the transaction. No dealership and hours saved! The people I spoke to and had contact with were awesome! My issue came with my car. 3 days in the check engine lig More

by 5thavenue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No specific people
February 05, 2023

This was the easiest process and I absolutely love my new car. This was my first time buying a car of my own and I couldn’t be happier! More

by paristoujours01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Na
February 05, 2023

I hate to leave 3 stars because I’m kind of conflicted about how I feel about the experience. On one hand, I loved the aspect of not having to shop around at all the dealerships. I could just do that from More

by maggiesvineyard
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name of the employee I worked with, but he was very nice through the entire process.
February 03, 2023

Excellent customer service. Vehicle was clean , Oil change was behind on maintenance , Over all everything ok. More

by Roberto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot name, probably is on my contract
February 02, 2023

Wonderful experience traded a 2109 civic for a 2020 Toyota Camry SE with some amazing extra options. The process was simple and easy. The only constructive criticism I could leave is the first delive More

by thesturms34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deaira
February 02, 2023

Despite the delay getting the car, I am very happy with my purchase. Thank you. More

by honeybrownqtpie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim
February 01, 2023

Horrible experience. Had appointment and car was not there. Drove 160 miles for nothing. Had confirmed appointment with email to prove it. More

by jhendren303
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No one had a name tag
Feb 01, 2023 -

Carvana responded

We know our customers are excited to purchase a new vehicle, but when that vehicle is delayed it hinders that experience. We understand our customers rely on their vehicles for transportation and lifestyle. We are very sorry to have inconvenienced you, and thankful for your feedback

February 01, 2023

Strongly recommend AGAINST using Carvana. I have several complaints- the biggest being that they advertised the car as having blind spot detection. It did not, and they claimed that was not More

by Carvanahater
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown Smith
Feb 01, 2023 -

Carvana responded

Thank you for your honest feedback. It saddens us to hear that you encountered some roadblocks during the purchase process which created a less than exceptional experience. At Carvana, we recognize that everyone’s situation is different and apologize if our purchase process lacked timeliness and clear communication. Our goal is to use your feedback to continue to improve our purchase process. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle.

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