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Carvana
Tempe, AZ
10,122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,122 Reviews of Carvana
December 17, 2022
Ashley, Juwan, Shannon, Shenita, Chris, and Christian all were absolutely wonderful to me when I picked up my vehicle, never have I experienced such wonderful customer service!! Thank you all. were absolutely wonderful to me when I picked up my vehicle, never have I experienced such wonderful customer service!! Thank you all. More
by ChrisG
Employees Worked With
Ace, juwan, Shenita, Shannon, Chris, Christian,
December 17, 2022
This was hands down the worst experience I’ve ever had. I purchased my car a month ago and not only has it already shown serious mechanical issues but am still awaiting papers and corect account info on my I purchased my car a month ago and not only has it already shown serious mechanical issues but am still awaiting papers and corect account info on my app. I’ve had to call carvana no less than 37 times in this past month. I’m not surprised at all that carvana is going out of business I just hope to god I get my license plates before they do. More
by Unhappy
Employees Worked With
Megan
December 17, 2022
I love the car and picking the car on the app! The only issue I had was the pick-up. The gas light was on and the battery was almost dead. The tires has 20 pounds of pressure. I had to go straight The only issue I had was the pick-up. The gas light was on and the battery was almost dead. The tires has 20 pounds of pressure. I had to go straight to the gas station because I wouldn't have made it home. Before I left Carvana I went back to the door to see if he could at least fill my tires a little but he didn't answer because I was the last one of the night. Also, I got two remotes and one did not work and the others battery died by the third day. So that's my only issue that the car wasn't really ready for pick-up. Is too much to, ask to put a few Gallons of gas? More
by dslambert74
Employees Worked With
I don't remember his name
December 16, 2022
We purchased a vehicle, the evening we came home with it, would not start, did the return and picked out another vehicle, the first one was towed back, the second one we took to the shop and it needed numero would not start, did the return and picked out another vehicle, the first one was towed back, the second one we took to the shop and it needed numerous parts…. GPS, heating system, brake rotors completely rusted, sway rods missing, auto key start not working and a few other minor issues with sound system… the car seemed to be never checked for any issues! Both cars had problems!!! More
by shellyandtami
Employees Worked With
Not sure
December 15, 2022
Paperwork side of things went fairly easy , we used our own financing. We were told the vehicle would be delivered Monday, got a call 2 hours before saying the vehicle couldn’t be delivered because emissio own financing. We were told the vehicle would be delivered Monday, got a call 2 hours before saying the vehicle couldn’t be delivered because emissions testing and they would reschedule to Thursday, then got a call Thursday 2 hours before delivery that it didn’t pass emissions and would need to be rescheduled to Monday not happy with the delivery process More
by drshaver
Employees Worked With
Not sure
December 14, 2022
Beware! !! They delivered a car that did not run and still charged us $800 for the delivery fee. The will make you pay for their mistake. !! They delivered a car that did not run and still charged us $800 for the delivery fee. The will make you pay for their mistake. More
by perto42
Employees Worked With
Bill
December 13, 2022
The process, beginning online, was really clear and easy. It was so nice to have everything set up before we actually showed up at the site to pick up our vehicle. Communication was terrific, and although we It was so nice to have everything set up before we actually showed up at the site to pick up our vehicle. Communication was terrific, and although we had one delay in the shipment of our vehicle, we always knew what was going on in the process. My only complaint was that the car was not very clean, and was not detailed inside. It easily could have been cleaned up and made to look really nice when we showed up. More
by Michael
Employees Worked With
Rosalyn and Katie
