Carvana

I know how hard associate, manager, director, and C-suite level jobs can be - so I say this with empathy: This was the most frustrating and user-unfriendly car-purchasing experience I've had. From start t level jobs can be - so I say this with empathy: This was the most frustrating and user-unfriendly car-purchasing experience I've had. From start to finish. More

I found just the car I was looking for on Carvana. I have used Carmax for the past several purchases and assumed this was similar - I was wrong. It was difficult to get a real person to help when I I have used Carmax for the past several purchases and assumed this was similar - I was wrong. It was difficult to get a real person to help when I had questions. Each time I talked to a real person, I was given conflicting information from the previous person I had spoken with. Some of the issues: 1) I was first told I could use the sale of my car I was replacing to offset the sales tax on my purchase- I needed only to upload an official state Bill of Sale. Then days later I was told that was not possible and needed to be handled by the DOV. Fine, but give me the correct answer in the first place. 2) Carvana moved my delivery date three times. The last time I literally was on the phone with a customer advocate that assured me everything was in order and my car would be delivered in the next two days as stated. Less than an hour later I received an auto-generated email that my delivery date was moved to the following week. LESS THAN AN HOUR from being told differently. I had sold my car and was without for this period of time. 3) When I received the car there was no front license plate bracket. I live in Missouri and the car was delivered to Missouri and tagged in Missouri. Missouri REQUIRES a front tag. I was told first that they would pay for one, but the next guy that walked in the door said all they would do is drill two holes in the bumper and I would have to take care of that. 4) My vehicle arrived missing a rubber hood stop which was clearly visible in all of the pictures of the vehicle. Too bad. They don't cover or replace that. It was in the pictures and NOT on the vehicle. 5) They really want you to finance with them. I have excellent credit. They offered a rate of almost 11%!!!!! I financed at my bank for just over half that. They offered me 1/3 of the trade in value on the car I was getting rid of. In conclusion - no - I would not recommend Carvana. Carmax was much easier to work with. While I'm glad I found the car I wanted, I will not use Carvana again and will not recommend them to anyone else. More

Ashley, Juwan, Shannon, Shenita, Chris, and Christian all were absolutely wonderful to me when I picked up my vehicle, never have I experienced such wonderful customer service!! Thank you all. were absolutely wonderful to me when I picked up my vehicle, never have I experienced such wonderful customer service!! Thank you all. More

I love the car and picking the car on the app! The only issue I had was the pick-up. The gas light was on and the battery was almost dead. The tires has 20 pounds of pressure. I had to go straight The only issue I had was the pick-up. The gas light was on and the battery was almost dead. The tires has 20 pounds of pressure. I had to go straight to the gas station because I wouldn't have made it home. Before I left Carvana I went back to the door to see if he could at least fill my tires a little but he didn't answer because I was the last one of the night. Also, I got two remotes and one did not work and the others battery died by the third day. So that's my only issue that the car wasn't really ready for pick-up. Is too much to, ask to put a few Gallons of gas? More

The dealership is easy and fast as a first time car buyer my experience went well my experience went well More

Easy, fast and trustworthy. Great customer service. Car was delivered on a timely manner and in perfect conditions! Great customer service. Car was delivered on a timely manner and in perfect conditions! More