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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

October 31, 2020

While I liked Carvana, I did not like dealing with their third party dealer Silver Rock. I bought a 2019 Volvo S60 with only 7k miles, the car was amazing, but they damaged the car slightly during transport More

by newaz_rubayet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamaal
Nov 03, 2020 -

Carvana responded

Carvana prides itself on providing our customers with an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee, however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for additional peace of mind, but we are very sorry for the frustration we have caused you as well as your experience with our trusted partner, SilverRock. Although you have decided to return your vehicle during your 7-day trial period, we appreciate the feedback you have provided us as we are always looking to improve the customer experience.

More
October 31, 2020

Shopping with Carvana was a great experience! You couldn’t ask for better customer service. I spoke with a phone rep, and a couple online reps during the transaction (operator error) and they were al More

by alydhampton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember, but it was a young lady at the Nashville, TN location.
October 31, 2020

I love Carvana! I plugged in what I was looking for in a car and found something I never would have thought of but am now obsessed with! Customer service from Ira was AMAZING—top notch! More

by sarahbirken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira
October 31, 2020

Best in the business, I recommend everyone to give it a try out, A brand for a company is like reputation for a person desire, 💯 More

by latoyagarner05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
October 31, 2020

Getting the paperwork done on registration is a nightmare. No help online, can’t get answers or follow up either. Constantly making me feel like I’m the problem. More

by diacmo13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 04, 2020 -

Carvana responded

Thank you for bringing your concerns to our attention. Carvana’s goal is to create a stress-free car buying experience and it looks like we missed the mark. We are working very closely with our third-party vendors to process our customers’ registration. Every state has different policies and procedures we must adhere to. Sadly, Covid-19 has slowed down our process considerably. We sincerely appreciate your feedback and patience as we work diligently in completing your registration. You can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Thank you again for your feedback. As this can be painful to read, we are always looking for ways to improve.

More
October 31, 2020

Was one of the best car buying experiences ever!!! My girlfriend will be using the service next year. I have the opportunity to test the warranty and how that is going to work out. More

by Big B3029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
October 30, 2020

Really liked the ease and no pressure sales techniques... was a little disappointed in the car it arrived with repairs to the front clip and body shop tape all in the grooves ... I called Carvana and was tol More

by robertcharleswallace68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
October 30, 2020

This was the easiest buying I’ve ever done! I looked for the Jeep I wanted ... tried to buy locally but was told “the sales manager wants you to come in”. I am a front line nurse. I work 10-12 hours dail More

by Stormy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure.
October 30, 2020

I am very pleased with my purchase. My daughter loves her new car and Carvana provide awesome service. Thanks we’re happy. Nice and clean. More

by mw4klx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
October 30, 2020

Made the process for purchasing a car so very easy. Great customer service and overall wonderful experience. We'll probably buy a second car here shortly! More

by mcarthurfamilyaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cunningham
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