
Carvana
Tempe, AZ
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
While I liked Carvana, I did not like dealing with their third party dealer Silver Rock. I bought a 2019 Volvo S60 with only 7k miles, the car was amazing, but they damaged the car slightly during transport third party dealer Silver Rock. I bought a 2019 Volvo S60 with only 7k miles, the car was amazing, but they damaged the car slightly during transport. No big deal because they had made note of it and was going to fix it. 3 days into my trial, a check engine light popped up. When I made Silver Rock aware of the issue, they recommended me taking it to a “Pep Boys” or “Advanced Auto Tires.” I was shocked, like seriously you want me to take a Volvo to a tire shop for diagnosis? They said “yes” and at that point I knew that I cannot trust this third party company with any repairs if needed in the future. If you look at Silver Rocks review, you will see how bad and corrupt they are. I have decided to return the vehicle to Carvana because I do not want to deal with Silver Rock. More
Shopping with Carvana was a great experience! You couldn’t ask for better customer service. I spoke with a phone rep, and a couple online reps during the transaction (operator error) and they were al couldn’t ask for better customer service. I spoke with a phone rep, and a couple online reps during the transaction (operator error) and they were all extremely polite and helpful. There was a slight hiccup with my delivery date and they immediately gave me an account credit and resolved it within the hour. The woman at the pickup location was exceedingly polite and probably amused by my excitement. 10/10 recommend! More
I love Carvana! I plugged in what I was looking for in a car and found something I never would have thought of but am now obsessed with! Customer service from Ira was AMAZING—top notch! car and found something I never would have thought of but am now obsessed with! Customer service from Ira was AMAZING—top notch! More
Getting the paperwork done on registration is a nightmare. No help online, can’t get answers or follow up either. Constantly making me feel like I’m the problem. nightmare. No help online, can’t get answers or follow up either. Constantly making me feel like I’m the problem. More
Was one of the best car buying experiences ever!!! My girlfriend will be using the service next year. I have the opportunity to test the warranty and how that is going to work out. girlfriend will be using the service next year. I have the opportunity to test the warranty and how that is going to work out. More
Really liked the ease and no pressure sales techniques... was a little disappointed in the car it arrived with repairs to the front clip and body shop tape all in the grooves ... I called Carvana and was tol was a little disappointed in the car it arrived with repairs to the front clip and body shop tape all in the grooves ... I called Carvana and was told I could return it ... but there wasn’t another that was close enough to what all this o e had so I just kept it ... will More
This was the easiest buying I’ve ever done! I looked for the Jeep I wanted ... tried to buy locally but was told “the sales manager wants you to come in”. I am a front line nurse. I work 10-12 hours dail the Jeep I wanted ... tried to buy locally but was told “the sales manager wants you to come in”. I am a front line nurse. I work 10-12 hours daily. I don’t have time to sit with a sales manager and discuss anything. This Jeep is exactly what I wanted.., easy to deal with people and excellent at keeping me informed. And... no sitting with a sales manager. They lost... I gained... you gained! Thank you. More
Made the process for purchasing a car so very easy. Great customer service and overall wonderful experience. We'll probably buy a second car here shortly! customer service and overall wonderful experience. We'll probably buy a second car here shortly! More