Carvana

I never thought that this way of purchasing a car was better but it is. There were no surprises on down pymnt nor monthly pymnts. Customer service was EXCELLENT on the phone and in person!! They kept me better but it is. There were no surprises on down pymnt nor monthly pymnts. Customer service was EXCELLENT on the phone and in person!! They kept me informed about my purchase and the process. This is definitely a better way to buy a car!! I LOVE MY NEW BABY👍 More

Thank you Carvana for making this the easiest purchase of a used car I have ever experienced. From the selecting the car to the delivery, it was so nice to buy a car without the drama of going to a car deal a used car I have ever experienced. From the selecting the car to the delivery, it was so nice to buy a car without the drama of going to a car dealership. This is a whole new way to buy a car and I love it! I will definitely buy my next car through Carvana! More

Most amazing car buying experience ever. It was so easy and so simple, I thought it was a scam. I kept calling customer service to confirm that I was actually approved and that my vehicle would actually be and so simple, I thought it was a scam. I kept calling customer service to confirm that I was actually approved and that my vehicle would actually be delivered - it was all true! I even traded the first car for another one within the 7-day exchange period - all true! My car payments are automatically withdrawn so I never have to think about them and I purchased all of the extended warranties. Had a weather related incident where my car had to be taken into the repair shop and that was an easy and simple process also! I will never step foot in a dealership again - who wants to be haggled by a salesman who makes you sit in their office for hours on end? Purchasing from Carvana was the best decision ‐ I tell everyone who asks and everyone who mentions they are looking for a new car! More

A very simple experience. So much easier to shop and buy with way less pressure than a dealer. The woman who delivered my car was professional, friendly and efficient. with way less pressure than a dealer. The woman who delivered my car was professional, friendly and efficient. More

Convenient, hassle free and easy. Would recommend to anyone looking to purchase a new vehicle. Carvana rep was professional and knowledgeable of the car. Delivery was executed perfectly. anyone looking to purchase a new vehicle. Carvana rep was professional and knowledgeable of the car. Delivery was executed perfectly. More

Easy process to purchase and very responsive to my concerns! Despite some weather delaying delivery and a misplacement of my car mats and charging cable (which Carvana has replaced at no cost to me), concerns! Despite some weather delaying delivery and a misplacement of my car mats and charging cable (which Carvana has replaced at no cost to me), this was a great experience and I would certainly recommend Carvana! More

I really am pleased with Carvana. It made the car buying experience less stressful. The amount of cars available to buy is amazing and the prices were easily 2,000 dollars cheaper than what I had seen at l experience less stressful. The amount of cars available to buy is amazing and the prices were easily 2,000 dollars cheaper than what I had seen at local dealerships. My husband and I are very pleased with our service. We love the heated seats! The delivery man was awesome too. I cant remember his name but he was great. More

Best car buying experience! Loved shopping from home and was happy to skip the haggling. Prices are fair and process is easy. Every representative I spoke to was wonderful and the young gentleman who delive was happy to skip the haggling. Prices are fair and process is easy. Every representative I spoke to was wonderful and the young gentleman who delivered my car was excellent! More

I had a great experience with Carvana, I'd rate it 99/100, I'll start with the good, The entire process, from finding the car on the website, to placing the order was simple. I found the car I 99/100, I'll start with the good, The entire process, from finding the car on the website, to placing the order was simple. I found the car I wanted, placed the order and was approved within a couple of days, I was contacted to finalize funding, and was able to add to my downpayment and add an extended warranty. This caused one of the only issues that I had, I started getting reminders that I had to send them my registration paperwork even before my car was shipped. They even called me after the final inspection to let me know that they found the car was missing its factory floor mats, and that they would send me $100 to cover the cost of replacing them. The other issue that I had, was in getting updates about shipping. I requested updates a couple of times, and was told "We have submitted it to a 3rd party carrier, and we should know something within a few days" No big deal, I live on an Island off the coast of Maine, so I expected a delay in shipping. But on a Thursday morning, with no notice from Carvana, I got a call from the delivery driver, that he was in the state and would be dropping the car off in 2 hours, I was at work with no way to get out, I didn't get notification from Carvana that the car had shipped until after it had been delivered. Not a huge deal. The only other issue was that there was some damage to the vehicle that had not been stated in their online photos of the car, Almost all of it was cosmetic and minor, but should have been disclosed. They are working with me on how to deal with that. The only major mechanical issue, was that the drivers side heated/coold seat does not work, but the warranty company told me to just bring it to a dealership and they would cover the cost. All in all, I do recommend Carvana, they treated me quite well, and I'd buy from them again. More