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Carvana

Tempe, AZ

3.4
10,126 Reviews

HQ

Tempe, AZ

85281

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10,126 Reviews of Carvana

February 18, 2023

Transparent Transaction, no hidden fee, smooth transaction. No middle man dealer, you get what you pay. No bogus charges More

by photon1688
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
February 18, 2023

Well, I have to tell you, I can see why Carvana is heading down a path toward. destruction. On its face, the car is a beauty. Granted. However, Carvana lists SOME of the cosmetic imperfections...SO More

by philsottile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Barbie, Krista, Christian
Feb 19, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

February 17, 2023

Car experience was easy and nice. I didnt like the trial period being so short. Couldn't get in a dealership fast enough. Had a problem with the car right away. More

by htasha2
Recommend Dealer
Yes
Employees Worked With
I dont know
February 17, 2023

I had an amazing experience with my purchase and the customer service at Carvana!!! Really impressed with the processes!! Thanks Guys More

by Mike Jamez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete
February 16, 2023

Car delivered late filthy dirty inside and out. Engine filthy inside getting everything cleaned and suv detailed on Sat 2/20. I would not recommend carvana to anyone. I hope they keep their More

by cmont81385
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N my notes
Feb 16, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please note you can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Kind regards, your Carvana Team.

February 16, 2023

Great service. However the delivery was long than first quoted. Anxious to receive the vehicle. More

by csanders384
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabrellia
February 15, 2023

Great experience. Easy to search cars and find what I was looking for. Easy process from start to finish. More

by shansen0926
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None
February 15, 2023

I purchased a 2017 Toyota Camry from Carvana in Jan of 2023. It was advertised as free shipping. When I was going over the contract I discovered I was charged for the $190 shipping fee and a $190 delivery More

by dlgrunt22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sara, Amanda
Feb 16, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

February 14, 2023

There were some hiccups along the way but everyone I spoke with was so helpful and wonderful. More

by tmmenge.41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
February 14, 2023

You all promised floor mats would come in the mail have not gotten them yet. I love the car but I knew I would. Its a Honda!! More

by mcclellandjennifer0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
The young white guy who got my car for me from the vending machine was great litll
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