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Carvana
Tempe, AZ
10,121 Reviews
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10,121 Reviews of Carvana
February 15, 2023
I purchased a 2017 Toyota Camry from Carvana in Jan of 2023. It was advertised as free shipping. When I was going over the contract I discovered I was charged for the $190 shipping fee and a $190 delivery 2023. It was advertised as free shipping. When I was going over the contract I discovered I was charged for the $190 shipping fee and a $190 delivery fee. I went online to resolve the situation and had proof of the advertised free shipping ( printed out copy of the screen shot of the advertisment showing the free shipping) even after sending them a copy of the proof they refused to refund the false charges. As we were talking I brought up the ad on my computer. During the time I was online with them (75 mins ) they altered the ad to add on shipping fees. Then they deleted it entirely. I believe they committed False Advertising and Fraud, both are crimes here in Wisconsin. Still I was refused a refund of the false charges. Along with this I found 2 other cases where they misrepresented verbally clauses that were in the final contract. The second $190 charge for delivery is optional, but no one will inform you of this. I would have picked up my car had I was aware of this. The depot for Carvana is only 3.8 miles from my home. Do not deal with Carvana. More
by dlgrunt22
Employees Worked With
Sara, Amanda
February 14, 2023
You all promised floor mats would come in the mail have not gotten them yet. I love the car but I knew I would. Its a Honda!! not gotten them yet. I love the car but I knew I would. Its a Honda!! More
by mcclellandjennifer0
Employees Worked With
The young white guy who got my car for me from the vending machine was great litll
February 12, 2023
Actual buying process is not too bad. Faster than a dealership. Only problem was after we arrived home, we realized one of the key fobs didn’t work. That required us to take the car to a Faster than a dealership. Only problem was after we arrived home, we realized one of the key fobs didn’t work. That required us to take the car to a dealership to reprogram the fob at a cost of $260. We expect to be refunded from Carvana but still a PITA. More
by MHMULLEN
Employees Worked With
Don’t remember
February 11, 2023
I felt the experience was great. Would have liked to keep my coin and to have the car washed before I got it. It was pretty dirty and I had to stop just to wash it so that I could ev Would have liked to keep my coin and to have the car washed before I got it. It was pretty dirty and I had to stop just to wash it so that I could even see out the window More
by zedrahl2007
Employees Worked With
Chloe
February 10, 2023
If I could give a negative star rating, I would. By far the worst experience in my 58 years. Never again. The car needed over $2,000 of repairs when I received it. The inspection that was provid By far the worst experience in my 58 years. Never again. The car needed over $2,000 of repairs when I received it. The inspection that was provided by Carvana was completely falsified. There was dishonesty and deceit throughout the process. The shadiest company I have ever dealt with in my life. I will never work with Carvana or recommend them to anyone, not even a worse enemy. COMPLETE DISHONEST, DECEITFUL, SHADY, ILLEGAL ACTIVITY EXPERIENCED IN MY LIFE. More
by adkins1313
Employees Worked With
Michael delivered the car
February 09, 2023
The first time I purchased a car with Carvana it was a pleasurable experience but this time, it was horrible and I am not sure I would go through it again. I was trying to buy a business vehicle for my b pleasurable experience but this time, it was horrible and I am not sure I would go through it again. I was trying to buy a business vehicle for my business and pay with a business check just like I did last year however they canceled my order without notifying me and it just went down hill from there. More
by BryanJohnson361
Employees Worked With
Kyle, another underwriter from Arizona
