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Carvana
Tempe, AZ
10,164 Reviews
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10,164 Reviews of Carvana
March 12, 2023
The car selection is great and the customer service is good but when it comes to their policies they're terrible. Things that should be fixed by them won't be and items that were litteraly in the sales ph good but when it comes to their policies they're terrible. Things that should be fixed by them won't be and items that were litteraly in the sales photos with the car weren't in the vehicle and they wouldn't replace the item or reimburse me. They told me they can't do anything. It also seems like they up their pricing on vehicle is comparison to the rest of the market. I will say it is nice that they do your registration for you, not having to deal with that hassle is nice. More
by Randy
Employees Worked With
Sales associate
March 12, 2023
smooth delivery, everything was as expected no surprises. the very best thing about the whole experience was our Delivery Driver, Nate! He was 10/10, amazing! He was professional and kind and also made us fe the very best thing about the whole experience was our Delivery Driver, Nate! He was 10/10, amazing! He was professional and kind and also made us feel like old friends! I wish every customer service experience could be as great as it was with Nate! thank you! More
by erinlc88
Employees Worked With
Nate
March 11, 2023
Generally happy with the purchase. One item from an independent inspection immediately after pick up of vehicle showed gouging and rust on all four brake rotors, and consequently uneve One item from an independent inspection immediately after pick up of vehicle showed gouging and rust on all four brake rotors, and consequently uneven pad wear. I would have thought that this would have been caught and dealt with pre-purchase, Instead I am facing a warranty claim, a deductible, and inconvenience I shouldn’t be facing for the premium price I paid, if the warranty would even cover the repair. More
by golfingoften
Employees Worked With
Unsure of name
March 10, 2023
I am experiencing a bad situation with Carvana. I still like the fact that I can shop for a car from home. My experience not a good experience and Management do not care about you as a customer I still like the fact that I can shop for a car from home. My experience not a good experience and Management do not care about you as a customer More
by Jai
Employees Worked With
Jacky, Ashley, Brian
March 10, 2023
The online experience was great, location was good but the delivery was TERRIBLE the vehicle was FILTHY it smelled like a basement & or a dog & we were dismissed when we looked over the vehicle & noticed the delivery was TERRIBLE the vehicle was FILTHY it smelled like a basement & or a dog & we were dismissed when we looked over the vehicle & noticed damage to the back bumper! We were told we had to contact Silverrock to put in a claim for what we didn't cause the damage!!! I will say they did take the initiative to contact Silverrock & in turn they contacted me to get the claim and adjustments rolling. I am extremely disappointed that I purchased a vehicle in this state after all it was not for free! Now after less then a week I am without the vehicle I purchased hoping nothing else is or goes wrong with it! More
by brandaline69
Employees Worked With
unknown
March 10, 2023
Great communication, Great delivery. ...very satisfied with the purchase of the vehicle. OUTSTANDING to deal with. Would recommend highly! ...very satisfied with the purchase of the vehicle. OUTSTANDING to deal with. Would recommend highly! More
by larry68510
Employees Worked With
Forgot
March 09, 2023
I had a good car buying experience with Carvana. The car had to be transported from out of state and the original delivery date was extended by a week. I would have preferred home delivery but it The car had to be transported from out of state and the original delivery date was extended by a week. I would have preferred home delivery but it wasn’t available to me. More
by tammyrust
Employees Worked With
Don’t recall names
March 09, 2023
The on-site folks were amazing. The process was daunting. There was an IT issue, poorly communicated. I had agreed to loan terms and was told to pick up the car at my appointment in The process was daunting. There was an IT issue, poorly communicated. I had agreed to loan terms and was told to pick up the car at my appointment in Philadelphia the next day. I went and the car wasn’t even at the vending machine yet and my account not ready due to a technical glitch. It was an hour drive one-way, and I had my two young children with me. I asked for a delivery instead and that the delivery fee be waived, once the website glitch had been fixed, and it was denied. Not enough communication about next steps along the process. I won’t do this again but was too far along in the process to start over with another dealership. More
by ebcardone
Employees Worked With
No sales reps
