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Carvana
Tempe, AZ
10,127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,127 Reviews of Carvana
January 03, 2021
My experience with Carvana was excellent from the minute I typed in the website to the final minute of my 7day test run for my new vehicle. The online process was quick and very comfortable. The Touchless D I typed in the website to the final minute of my 7day test run for my new vehicle. The online process was quick and very comfortable. The Touchless Delivery and text updates was awesome too! Thank you for all that you do and I will refer this process to my friends & family for the years to come. HAPPY NEW YEAR! More
by AshOgo
Employees Worked With
Demi
January 03, 2021
This was by far the most unique process I’ve ever been involved with purchasing any vehicle. I’m a 56 year old single father that was needing to replace the hand me down vehicle my daughter had been drivi involved with purchasing any vehicle. I’m a 56 year old single father that was needing to replace the hand me down vehicle my daughter had been driving. Within a week through the Christmas holiday, Carvana over delivered and exceeded my expectations. I will definitely be a source of referral. Thank you Carvana for changing the car buying experience. More
by glenpalmer11
Employees Worked With
Todd (Delivery) worked with me via text prior to delivery ultimately meeting me with our vehicle an hour before schedule. He was courteous, and professional. You have a tremendous asset in Todd.
January 03, 2021
Terrible experience getting the car. The add states that "buying a car at a dealership sucks" but my experience at Carvana sucked. I bought a car and it never showed up on the delivery day--no notification, "buying a car at a dealership sucks" but my experience at Carvana sucked. I bought a car and it never showed up on the delivery day--no notification, no call to reschedule, no contact or attempt to reach out. I tried to call, text, email and I could only communicate with Sebastian--the texting bot. I would not buy from Carvana again. More
by disappointed customer
Employees Worked With
Sebastian (the bot)
January 02, 2021
To make a long story short; carvana claimed to have fixed many mechanical problems on the car but after having it looked over at a dealer, everything they claimed to have fixed was not fixed at all. There ar many mechanical problems on the car but after having it looked over at a dealer, everything they claimed to have fixed was not fixed at all. There are also countless cosmetic issues that they did not disclose. They did end up agreeing to warranty these issues but I would have had to drive the car around everywhere to take care of the problems when this shouldn't have been a problem I would have to take care of. After a few days with the car I could no longer shift it into gear and got the car towed to a shop. I called carvana and gave the car back. Customer service was helpful and friendly but in terms of overall experience, it was awful. I would not recommend purchasing a car from carvana. More
by Mm
Employees Worked With
N/A
January 02, 2021
The process needs to be more personalized.I had to speak The process needs to be more personalized. I had to speak to a different advocate every time. The car was listed back for sale again The process needs to be more personalized. I had to speak to a different advocate every time. The car was listed back for sale again More
by Omarbasha
Employees Worked With
Chris
January 02, 2021
Carvana is truly the best way to buy a car. This is my second purchase since last May and it went even smoother this time and I will never buy from a dealer again. You have very efficient and friendly sta second purchase since last May and it went even smoother this time and I will never buy from a dealer again. You have very efficient and friendly staff. Thank you! More
by lizancs1871
Employees Worked With
Ed
January 02, 2021
Everything from the selection of the vehicle to the application to the supplying of documents and delivery of the car was a dream buying anything should be this easy would definitely recommend to anyon application to the supplying of documents and delivery of the car was a dream buying anything should be this easy would definitely recommend to anyone looking for a car More
by mckeever 27
Employees Worked With
Chelsea who delivered car
January 02, 2021
What a surprisingly wonderful experience. I originally was just going to sell me car and received a very fair offer from Carvana. Then I decided to explore purchasing another auto. Again what a wonderful was just going to sell me car and received a very fair offer from Carvana. Then I decided to explore purchasing another auto. Again what a wonderful experience. I had the choice of many cars and Carvana made it very easy to explore my options. I purchased an auto and it was exactly what they stated on their web site. The 7 day return policy allowed me to drive the auto and gave me the option of retuning it, no questions asked. I have kept the auto and love it. Dealing with the Carvana personnel was a pleasure. This is the way to sell and buy a used auto! More
by Flash
Employees Worked With
Unfortunately I do not recall any names but each one was great to deal with.
January 02, 2021
Carvana was the the easiest way to purchase a car from start to finish! I recommend them to anyone wanting a hassle free option to buying a vehicle. You can search for the features you're looking for and start to finish! I recommend them to anyone wanting a hassle free option to buying a vehicle. You can search for the features you're looking for and the price range, model, year and so much more. Carvana keep me updated on the status of my Jeep and Tanner, who delivered it was great, and it was all contactless! Best experience I've had!!!! More
by dianeb
Employees Worked With
Tanner
