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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

January 10, 2021

Just got first car with Carvana. Love the process love my Jeep!!!! Will definitely recommend to my friends and associates! Best car buying experience ever More

by Melinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travelled and Aric
January 10, 2021

Buying a used GOOD car could not be easier than with Carvana. I needed a car desperately but did not have the time to go look at cars after work and I didn't have the money to buy what was available ne More

by Franka2530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Tirado
January 10, 2021

Great place to buy a car. Their prices are unmatched and their selection can’t be beat. You can browse the website at your own pace and filter out your car by so many different options. You’ll find the car More

by Michael I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure. Didn’t keep a record.
January 10, 2021

THE PROCESS WAS QUICK AND EASY, CUSTOMER SERVICE WAS PROFESSIONAL AND HELPFUL.IM VERY HAPPY WITH MY PURCHASE. THANK YOU CARVANA, YOU MADE MY YEAR!!! More

by jamendo1919sb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica
January 09, 2021

The best car buying experience ever. The car was as described.The whole process is so easy because Carvana takes care of everything. Really Happy.Thank You. More

by Andriy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Best Employees Ever
January 09, 2021

The process was extremely easy. The customer service is over the top with customer care. The delivery was on time top knotch delivery service. I cannot say enough good things about Carvana. Such an excelle More

by Deonna S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen who delivered the car. The customer rep’s who have bey taking care of me since the first phone call.
January 09, 2021

I'd been in the market for 4/5 months looking for a nice deal on a BMW F80 M3. Found it in Carvana and could not be more happier with the purchase. Their warranty is excellent and they got me new sets of ti More

by GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaaby in greensboro
January 09, 2021

I purchased my 2009 BMW 750LI on January 2, 2020 and it’s been at the dealer for repairs every since I still don’t have a vehicle yet as of this review they still have the vehicle I would never purchase agai More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corporate office
Jan 12, 2021 -

Carvana responded

Thank you for sharing your feedback with us in regards to your Carvana experience. Carvana prides itself on providing excellent customer service and having a streamlined car buying process. We are truly sorry that we fell short of this. We care about the quality of our vehicles, as a 150 point inspection is completed on every vehicle to ensure that it meets our high standards. During this inspection, we want to take the necessary time to review every aspect of the car and address any areas of concern. The last thing we would ever want to do is deliver a vehicle that does not meet this standard and we are disappointed to hear that the vehicle was presented in this condition. We would love to assist you further and make sure that we address your issues and concerns but unfortunately we are having trouble locating your account. If you are still experiencing issues with your vehicle, please reach out to us at (800) 333-4554.

January 09, 2021

Super selection of available cars. Very friendly service. My only gripe is they didn't do the emissions inspection after they said they would do all inspections. Now I have to have it done and sent them the More

by don.withrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A'Khiya
January 09, 2021

I was expecting a delivery of December 22 and was told the day of that its no where the pick location. I had to wait til January 2nd to finally get a dirty car with a missing windshield blade. Im not even More

by Joseph.patrice121580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jan 12, 2021 -

Carvana responded

Thank you for sharing your feedback with us in regards to your Carvana experience. Carvana prides itself on providing excellent customer service and having a streamlined car buying process. We are truly sorry that we fell short of this. As Carvana continues to grow and improve it is important for us to recognize where we drop the ball and it is clear that we did by delaying the delivery of your vehicle. We apologize for the delay of your vehicle and we are happy to see that your vehicle has since been delivered. If you have any additional questions or concerns please feel free to contact us at (800) 333-4554.

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