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Carvana

Tempe, AZ

3.5
10,121 Reviews

HQ

Tempe, AZ

85281

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10,121 Reviews of Carvana

March 08, 2023

car was a week late due to their error. Was told to gave everything in my Friday at 5pm for a delivery on Saturday at 11. Come to find out by numerous calls they need a full 24hrs before de More

by Impressive0921
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hunter
Mar 08, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

March 07, 2023

I am so happy with my experience with Carvana! It was so straightforward and pleasant from start to finish. I highly recommend them and will never buy a car anywhere else! More

by starryeyedandtrublue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren
March 07, 2023

150-point inspection not done. Missing items listed in description. Rear floormat looks to have vomit onnit. Leaky fluid compartment. Car not detailed. More

by Rob
Purchase Time
Recommend Dealer
No
Employees Worked With
Unknown
Mar 08, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 06, 2023

I am trying to return and no one is scheduling a pickup for the promised date, still waiting for a return call More

by Asv
Recommend Dealer
No
Employees Worked With
Jeff
Mar 06, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 06, 2023

This was my second purchase thru carvana, first was ok, but the delivery of the second car was awful, car was delivered dirty, inside and out, dashboard, panels covered in greasy spots, front windows and w More

by rivelar72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No name
Mar 06, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 04, 2023

I tried to send the car back, under the 7 day try before you buy, as it was having issues. They were no helpful at all. Car is already in the shop yo be fixed. Had it 10 days. More

by mdye7181
Recommend Dealer
No
Employees Worked With
Don’t know a name
Mar 06, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

March 04, 2023

Everything was great except they had to reschedule my delivery 3 times. I paid insurance on the vehicle for two weeks. Had no insurance on my trade in vehicle so it keep me from driving my car for two we More

by Chiefchuck918
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
March 04, 2023

Better than average service. Vehicle delivered with no mats. Wad told some would be delivered to me. Waiting. More

by Jeff Lofton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't know
March 04, 2023

What a wonderful experience! I love my car. Thank you for a wonderful team. I’ll be back. More

by sparky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke
March 04, 2023

Bought my 14 GMC Terrain based on their website description and inspection following delivery. I would not recommend Carvana to anyone. Had to spend over $2,000 in addition to price to bring vehicl More

by 3rdCamaro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None Available
Mar 06, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

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